Challenge Skill Checker rate your skills

Challenge Skill Checker

Finished your customer interaction?
Rate your skills with Skill Checker.

Who was your customer?

Enter name of customer

Skill 1: CUSTOMER ANATOMY

How well did I learn customer's attitude to ...

a) My company?

b) My product or service?

c) Me?

Skill 2: SET OBJECTIVE

How well did I match my objective to customer's anatomy?

Skill 3: OPEN

How well did my opening engage customer?

Skill 4: QUESTION

How did I do with my questions?

Planned them before interaction

Personalized them for customer

Started with non-direct questions

Used direct questions

Skill 5: LISTEN

How well did I listen and react to customer's responses?

Skill 6: FEATURES & BENEFITS

How well did I present benefits linked to features?

Skill 7: ANSWER OBJECTIONS

How well did I ...

Rephrase customer's objections?

Respond to customer's objections?

Skill 8: CLOSE

How well did I ...

Review important customer benefits?

Ask for the deal or a commitment?

Skill 9: BUILD RELATIONSHIP

How well did I act on building customer relationship?

Good job! Which of your skills needs more practice?