• Use this form to request a credit on an invoice. Once we have reviewed and approved your credit request your original invoice will be updated and re-issued. If there are discrepencies, a member from the Hub Team will contact you via email.

    Crossroads cannot guarantee a credit if it is submitted more than 72 hours after your invoice has been issued. Please make sure to submit any credit requests within 72 hours of invoice date.

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  • ON WHICH INVOICE ARE YOU REQUESTING A CREDIT?

    Each credit request must be associated with a specific invoice. The invoice number can be found on the top right corner of your invoice. The invoice number is your order number and invoice version (typically -1). Ex: order number 124 has an invoice number of 124-1

  • MISSING PRODUCT INFORMATION

    To add additional product, click the "Add More Product" button.

    • WRONG PRODUCT INFORMATION

    To add additional product, click the "Add More Product" button.

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