If you have been broken into, but you do not need the property to be secured e.g the door has not been forced or broken, or a window smashed - don't panic! Your first port of call is to call the police on 999 and make a report.

You will be safe in your property despite the shock of the break in.

Get in touch with us again during office hours 9.30am - 5.30pm, Mon - Fri (not including bank holidays) to let us know if anything has been stolen or if you have any queries.

You can also email us via contactus@mytenantrent.co.uk

If you have been broken into, and the property needs to be secured e.g the door has been forced or broken, or a window smashed - don't panic! Your first port of call is to call the police on 999 and make a report - obtain a crime reference number for insurance purposes.

The police may want to take finger prints, but more often than not, they won't take it further, and someone can come round to secure the house for you.

You will be safe in your property despite the shock of the break in once it's been secured.

If you would rather stay in a hotel for the evening, please feel free to do so, however, this will be at your own cost.

Please continue to fill in this form to let us know what's happened.

Although this is not an emergency issue - if you can smell gas or your CO alarm has gone off - don't panic!

Gas

Open the windows and ventilate the property and call the National Gas Emergencies number immediately on 0800 111 999.

If you're at home, and you can do it safely, turn off your gas supply. The gas mains tap should be beside your gas meter and should look like this - it can be yellow or red:

This is the emergency control valve (ECV).  This handle will be aligned with the pipe; to switch off the supply you should turn it either 90 degrees to the left or 90 degrees to the right (a quarter turn clockwise or anti-clockwise).  The gas supply is now off. Don’t turn it back on until advised it’s safe to do so.

In a gas emergency, such as a suspected gas leak, you will be advised to turn off the gas supply. You will also need to open windows and doors to ventilate your property. You should not to turn on any power or switches, light any flames or use any appliances that could cause a spark.

CO Monitor Alarm

Firstly check what the beeps mean - sometimes it means the battery just needs replacing. There should be instructions or lights showing on the monitor itself. 

Sometimes the monitor may malfunction and a loud squeal will occur - simply take out the batteries if you can and it will turn off - inform the office so the alarm can be replaced.

You can also try and take the batteries out and re-insert them to reset the alarm and see if it goes off again. If it does and you are certain the beeps mean that there is a CO risk, open the windows and ventilate the property. There is only one main source of CO in our properties - the boiler or the kitchen hob.

Call National Gas Emergencies number immediately on 0800 111 999 and explain  your issue.

If you are worried, you can also wait outside the premises while a National Gas Engineer makes his way to you.

Get in touch with us again during office hours 9.30am - 5.30pm, Mon - Fri (not including bank holidays) to raise a standard maintenance issue.

You can also email us via maintenance@mytenantrent.co.uk

If this occurs during longer office closures (such as Christmas/New Year's), simply go back a page and choose "other" as an option and state "yes" to being in immediate danger.

Unfortunately, although it may be inconvenient, this is not an emergency. It is your responsibility to ensure you keep your keys safe at all times. It is not an emergency if you have lost your keys and cannot access medication in your room.

You will need to contact a locksmith. The later a locksmith is called, the more expensive they tend to be - so make sure you contact them quickly.

Get in touch with us again during office hours 9.30am - 5.30pm, Mon - Fri (not including bank holidays) in order to obtain a copy of your key(s) or to give us a copy of your new key.

Unfortunately, although it may be inconvenient, this is not an emergency.

If the leak is minor such as a constant drip underneath the sink, this can be managed until our opening hours by placing a bucket, bowl or cup underneath it and emptied in regular intervals.

Get in touch with us again during office hours 9.30am - 5.30pm, Mon - Fri (not including bank holidays) to raise a standard maintenance issue.

You can also email us via maintenance@mytenantrent.co.uk

Unfortunately, although it may be inconvenient, unless you or the property is in immediate danger - this is not an emergency.

Get in touch with us again during office hours 9.30am - 5.30pm, Mon - Fri (not including bank holidays) to raise a standard maintenance issue.

You can also email us via maintenance@mytenantrent.co.uk

Unfortunately, although it may be inconvenient, unless you or the property is in immediate danger - this is not an emergency.

Electrics

Please check the fuse board to see if any fuses have tripped as this is generally what causes a power outage if there is not a power cut in the area. Flip the fuse that is down and you should get back up and running straight away. If it keeps tripping, it's usually a faulty appliance.

Go round the house and turn all switches off at the sockets - and turn them all on, one by one as well as turning the actual appliance on. Usually you'll find the faulty appliance, and we can get that replaced during office hours.

Prepayment Meters

If you have a prepayment meter - please check the balance on your meter or the in home monitor. You will have emergency credit usually over night and over weekends - you can access this credit via the meter or monitor. Let us know on the next working day and we'll get you topped back up.

Get in touch with us again during office hours 9.30am - 5.30pm, Mon - Fri (not including bank holidays) to raise a standard maintenance issue.

You can also email us via maintenance@mytenantrent.co.uk

If this occurs during longer office closures (such as Christmas/New Year's), simply go back a page and choose "other" as an option and state "yes" to being in immediate danger.

Central Heating

Usually your central heating will stop working if the pressure is too low on your boiler. Don't panic though - there's an easy enough solution! Double check your boiler's pressure gauge - the pressure should be somewhere between 1 and 2 bar. If it is lower than 1, then this is the reason. Simply google "how to top up pressure on my boiler" with the make of your boiler and you'll find a walkthrough from some helpful handyman on YouTube. 

If that doesn't work - it'll have to be a duvet and double layer day until we open again.

Prepayment Meters

If you have a prepayment meter - please check the balance on your meter or the in home monitor. You will have emergency credit usually over night and over weekends - you can access this credit via the meter or monitor. Let us know on the next working day and we'll get you topped back up.

Get in touch with us again during office hours 9.30am - 5.30pm, Mon - Fri (not including bank holidays) to raise a standard maintenance issue.

You can also email us via maintenance@mytenantrent.co.uk

If this occurs during longer office closures (such as Christmas/New Year's), simply go back a page and choose "other" as an option and state "yes" to being in immediate danger.

Unfortunately, although it may be inconvenient, unless you or the property is in immediate danger - this is not an emergency.

Burglar Alarms

Sometimes your alarms will trip if there is a power outage as they have battery back up. Please check the fuse board to see if any fuses have tripped as this is generally what causes a power outage if there is not a power cut in the area. Flip the fuse that is down and you should get back up and running straight away. 

If the electrics have not gone at the property, you can also flip the fuses off for the burglar alarms and the sounder/box should run out of battery within 30 - 40 mins. Slightly annoying, but it will go off eventually.

Fire Alarms

If there is an intermittent beeping - you need to change the battery in the fire alarm itself.

If the alarms are sounding constantly - double check there is no fire - if you are certain there is no fire and it's just a case of burnt toast follow these instructions:

Fire Panels:

- Access your panel by keying in 2143 into the panel or by turning the key (there is usually a key in the  panel or just on top)

- Most panels have a set of instructions on the box - simply silence the sounders and reset the panel by following these instructions.

Standard Alarms:

- If you have no panel and you have standard fire alarms, waft a tea towel underneath them or disconnect that particular

Then:

- ALWAYS let us know the next working day so that someone can come and check that the panel / individual alarm has been reset correctly.

Get in touch with us again during office hours 9.30am - 5.30pm, Mon - Fri (not including bank holidays) to raise a standard maintenance issue.

You can also email us via maintenance@mytenantrent.co.uk

If this occurs during longer office closures (such as Christmas/New Year's), simply go back a page and choose "other" as an option and state "yes" to being in immediate danger.

Unfortunately, although it may be inconvenient, unless you or the property is in immediate danger - this is not an emergency.

Your alarm code will either be on your key tag or in the welcome email that was sent to you at the start of your tenancy - you should be able to find that information readily in your email.

If this occurs during longer office closures (such as Christmas/New Year's), and you are adamant you cannot find your alarm code, simply go back a page and choose "other" as an option and state "yes" to being in immediate danger.

Unfortunately, although it may be scary and we're sure your nerves will be fried - you've put the fire out so this is not an emergency!

Get in touch with us again during office hours 9.30am - 5.30pm, Mon - Fri (not including bank holidays) to raise a standard maintenance issue for any damage that has occurred.

You can also email us via maintenance@mytenantrent.co.uk

If a fire has broken out and become uncontrollable, your first port of call is to call the fire brigade on 999 and make a report.

Wait outside the property for the fire brigade to arrive.

Please press next to continue to the rest of the form.

This is an emergency - please fill out the next page with your details and someone will contact you.