All repair items must be shipped to:
High End Systems, Inc.
2105 Gracy Farms Ln.
Austin TX 78758.
THE RMA NUMBER YOU WILL BE ISSUED MUST BE CLEARLY MARKED ON THE OUTSIDE OF EACH BOX/CASE.
HES is unable to repair PCBs with apprent trace damage.
Pre-payment is required for all repairs. You are responsible for paying amounts associated with packaging item(s) to be returned to you. Repaired fixtures/boards that are with HES longer than 30 days due to non-payment will become property of HES.
I give HES permission to charge my credit card noted below for repairs to my board/fixture/controller as noted, and necessary packing materials. I will be notified if any repair is higher than $190.00 for boards and over $300.00 for fixtures & controllers. I otherwise agree that my card will be billed and agree to the terms noted on this form.
HES labor rate: $95 per hour plus parts.
If no problems are found with my fixture or board, or I choose not to proceed with repair, my credit card will be charged $50.00 Eval Fee.