Patient Expectations:
1. Have the expectation to be treated in a manner reflecting respect for their privacy and dignity as a person.
2. Have the expectation to be informed regarding their diagnosis, course of treatment and prognosis in terms they can reasonably be expected to understand and to participate in decision making about their health.
3. Have the expectation to receive sufficient information to enable them to give informed consent prior to the initiation of any procedure and/or treatment.
4. Have the expectation to discuss their medical record with the physician and to receive, upon written request, a copy of that record.
5. Have the right to expect information pertaining to their health care will be treated as confidential and will not be released without their, or their authorized representative’s written permission, except as required by law.
6. Have the expectation to be informed of unforeseen delays in the provider’s schedule.
7. Have the expectation to be able to make a complaint and to receive response to that complaint within a reasonable period of time.
Patient Responsibilities:
1. Have the responsibility to be considerate and cooperative in dealing with office staff and providers.
2. Have the responsibility to follow instructions and guidelines given by those providing health care services and to weigh potential consequences of any refusal to comply with those instructions or recommendations.
3. Have the responsibility to obtain and carefully consider all information needed or desired in order to give informed consent for a procedure or treatment.
4. Have the responsibility to assist in compiling a complete medical record by providing or authorizing release of medical information from other providers.
5. Have the responsibility to notify their primary care physician (PCP) prior to seeking consultation or emergency services, except in potentially life threatening situations.
6. Have the responsibility to schedule appointments and to arrive on time for scheduled visits or to notify their physicians’ offices if they must cancel or be late for a scheduled appointment.
7. Have the responsibility to express opinions, concerns or complaints in a constructive manner.
LABWORK
Throughout the course of your care, MASRI MEDICAL may send blood and tissue samples to a variety of clinical laboratories. If you insurance plan contains restrictions or limitations on lab work, please make that known to our staff before your blood is drawn or sent for processing. Provided you let us know in advance of a test being performed, we can in many instances route routine samples to labs that will accept your insurance. There may be some specialty tests required that only a limited number of reference labs are capable of performing. In those instances patients will be responsible for the fees incurred at those labs if their insurance does not participate with them.
Please be aware that MASRI MEDICAL has no role in or control over billing issues related to clinical laboratory fees. If you have questions about bills received for laboratory charges or insurance coverage available to you, please contact the clinical laboratory in question and / or your insurance carrier. We regret that our billing staff can provide only minimal assistance to you in mitigating laboratory charge issues.