Website Survey Questionnaire
Thank you for taking a few minutes to answer these questions. The following questions help us to build a better service to you.
1. How did you learn about [Site Name]?
Please Select
Friend or Relative
Web search engine
Banner Ad
Magazine
E-mail
Pop-up ad
Other
2. Have you purchased goods from Unityshop?
Yes
No
3. How old are you?
Under 18
18 - 25
25 - 45
45 or more
4. Gender?
Please Select
Male
Female
Trans Gender
Prefer not to say
5. How often do you visit our website?
Please Select
Daily
Once a week
Once a month
Once a year
Never
6. Overall, how satisfied are you with our website?
Please Select
Somewhat satisfied
Mostly satisfied
Very satisfied
Not satisfied
7. How likely would you be to recommend Unityshop to your friends or colleagues?
Please Select
Very unlikely
Neutral
Quite Likely
Very likely
8. What particular aspect(s) of our website do you like?
9. What particular aspect(s) of our website do you dislike?
10. What factors motivated you to purchase on our site?
Please Select
Price
Description of item
Brand name
Recommendation
Shipping options
Payment options
NZ website
Exchange rate
Other
11. Why do you think our site is so successful?
Please Select
Image
Reputation
Easy to use
Price
Large selection of items
Payment options (Afterpay)
Safety
Quality of product
12. What is the main reason you visit our website?
Please Select
Browsing
Particular item
Comparison of prices
Trusted Products
Afterpay
New Zealand range
Other
13. How easy it to navigate our website?
Please Select
Very easy
Somewhat easy
Easy
Somewhat difficult
Very difficult
14. How often do you buy on our site?
Please Select
Daily
Once a week
Twice a week
Once a month
Twice a month
Once a year
Never
15. Was this a personal purchase for you, a gift, a company purchase or something else?
Please Select
Personal
Gift
Company purchase
Other
16. How do you pay your purchase?
Credit card online
Cheque by mail
Paypal
Afterpay
Other
17. How satisfied were you with the available shipping option?
Please Select
Very satisfied
Somewhat satisfied
Satisfied
Somewhat dissatisfied
Very dissatisfied
18. Was your order complete when you received it?
Please Select
Yes
No
19. Did you return any items you purchased from us?
Please Select
Yes
No
20. What was the main reason for your return?
Wrong product
Wrong colour
Not what I ordered
Damaged
Not satisfied with the item
Other
21. How satisfied were you with the return process?
Please Select
Very satisfied
Somewhat satisfied
Satisfied
Somewhat dissatisfied
Very dissatisfied
22. Please rank what you look for in order of importance when selecting products on Unityshop?
1 - Not Important
2
3 - Maybe
4
5 - Very Important
Quality
Cost
Quantity
Brand name
Familiarity
23. How competitive do you find the prices on Unityshop?
Please Select
Very competitive
Sometimes competitive
Not competitive
Don’t know
What Collections did you browse and/or buy from today on Unityshop?
Adaptogens
Adrenal support
Beautiful skin, hair and nails
Bladder, kidneys and urinary tract health
Blood sugar regulation and sugar alternatives
Brain support
Candida, parasites, H pylori and wart elimination
Detox support
DIY! Quality oils, bases and ingredients
Eczema, psoriasis, stretchmarks, acne, scarring
Essential oils
Eye health
Female Hormone Support
Fitness and working out
Gut and immune support
Healthy weight support
Heart, veins and circulation
Joint support
Kids nutritional support
Kits and gifts
Mens hormonal and prostate health
Mood support
Mother and baby
Natural cosmetics, hair care, shower and bath
New Zealand product collection
Nutritional supplements
Plant essences-vibrational healing
Respiratory and allergy support
Schuessler tissue salts
Seaweed for health and longevity
Sleep support
Superfoods and smoothies
Teas, whey protein, cacao powder and coconut oil
Therapeutic massage
Thyroid support
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