CANCELLATION POLICY
Our goal at Urban Veterinary Associates is to provide the highest quality medical care for your pet. Each appointment is dedicated to each patient to discuss concerns and recommendations. Please provide ample notice if you have to cancel or reschedule. All appointments scheduled Monday-Wednesday & Friday must be cancelled or rescheduled 24 hours prior to the scheduled appointment time. All surgical procedures, Saturday, and drop-off appointments must be cancelled or rescheduled 48 hours prior to scheduled appointment time. This time will be reallocated to someone who is in
urgent need of treatment. Failure to be present at the time of a scheduled appointment or provide fewer than required notice of cancellation will be recorded in the patient’s chart as a "No show".
➢ All “No-shows” for appointments will incur a non-refundable cancellation fee per patient, due immediately
➢ All “No-Shows” for anesthetic procedures will incur non-refundable fee of $100 per hour reserved.
FINANCIAL POLICY
Prompt payment for services and products is expected at the time of service. You will receive a treatment plan before any services are performed, which will give you a cost range of the recommended medical treatment(s) for your pet. A deposit will be required at the time of hospitalization for all inpatient treatments. Acceptable means of payment include:
➢ Cash or Checks:
o Proper ID will be required to process a check. This includes a driver’s license or state-issued ID.
Any checks returned for insufficient funds (NSF) will be assessed a fee that will be added to the
balance of your account and due immediately
➢ Major Credit Cards: Visa, MasterCard, American Express, Discover, Care Credit or Scratchpay
In rare instances or critical emergency situations where there are no other alternative forms of payment, management may arrange and authorize a payment plan. A plan must be set in place prior to any services being rendered. This will require an agreedon deposit and a completed application to include the following:
➢ Full name, address, and telephone number
➢ Driver’s license and Social Security number
➢ Repayment terms to be determined and agreed on at time the financial arrangement is made additional services will not be provided until the outstanding balance has been settled. Delinquent accountswill be sent to a
collection agencyfor recovery after 30-days, which may include credit reporting, and will incur a collections fee