• Supervisor Reasonable Suspicion Training

    Supervisor Reasonable Suspicion Training

    Veracity Field Services
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  • COURSE OVERVIEW

    • Regulation History and Overview
    • 49 CFR Part 655 Key Components
    • Types of Drug Testing allowed by DOT
    • Difference between Reasonable Suspicion vs. Random   testing
    • Job Performance Symptoms
    • Drugs of Abuse
    • Who can make a decision to direct an employee in for testing
    • Administrative Requirements
    • Best Practices
    • Resources Available
  • Who Might Need This Training

    • Designated Employer Representatives (DER)
    • Drug & Alcohol Program Manager (DAPM)
    • Safety Managers
    • HR Professionals
    • Dispatchers
    • Service Agents
  • Purpose of This Training

  • This presentation is intended to inform and empower key decision makers in making “fair”, “reasonable” and “observable referrals.”

  • FAQ's

  • Do you have to be right without a reasonable doubt?
    What if you’re wrong?
    How do you face the employee if the employee turns out to be negative?
    What are the repercussions?

  • The truth is ……

    You are not making determinations based on anything other than observable indicators that will be covered today.

  • Understanding DOT Requirements for Drug Testing

    • Pre Employment
    • Random
    • Post Accident
    • Reasonable Suspicion
    • Return to Duty
    • Follow Up
  • Implications of Each type of Test

  • Random Testing vs. Reasonable Suspicion Testing:

    Un-announced testing
    Serves as a deterrent
    Serves as a form of detection
     

    You can look at 49 CFR PART 655 Federal Transit Administration "Prevention of Alcohol Misuse and Prohibited Drug Use in Transit Operations" for the answer.

  • Definition of a Random: 

    655.45: Mandatory requirement to test a specific percentage of your DOT employee pool at the minimum annual percentage rate of 25% Drug and 10% Alcohol

     

    Definition of Reasonable Suspicion Testing:

    655.43: The employer shall conduct a drug and/or alcohol test when the employer has reasonable suspicion to believe that a covered employee has used a prohibited drug and or engaged in alcohol misuse.

  • Who is Able to Make a Test Determination?

    • A supervisor(s), or another company official (s) who is trained in detecting the signs and symptoms of drug use and alcohol misuse must make the required observations.
    • Only one trained supervisor or company official is required.
  • A Key Tool is the Checklist

  • For 6G MSI the checklist is located in the 'Forms' tab your solution center. 

    The checklist should be completed when a manager or supervisor suspects drug or alcohol use based on the physical appearance and behavior of the employee. Also completing the checklist should be all other managers or supervisors who witnessed the employee being unfit for duty.

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  • To Test or Not To Test?

  • Reasonable suspicion testing:

    You may conduct a drug and/or alcohol test when you have reason to believe that an employee has used a prohibited drug and/or engaged in alcohol misuse.

    Your decision should be based on:

    • Specific
    • Contemporaneous
    • Articulable
    • Observations

    Always use the checklist as the means to accomplish the above basis for testing. Also completing the checklist should be all other managers or supervisors who witnessed the employee being unfit for duty.

  • When Can a Test Be Conducted

  • An employer can only direct a covered employee to undergo reasonable suspicion testing while the employee is:

    • Performing safety-sensitive functions
    • Just before the employee is to perform safety-sensitive functions, or
    • Just after the employee has ceased performing such functions.

     

  • Time for the Test

  • Reasonable Suspicion Checklist must first be completed

    Make sure you have documented the occurrence(s) that led to the decision to test

    Establish the facility you will utilize for the test

    Sit the employee down and explain that they will be transported to the test facility and why

    Immediately transport the employee to the testing facility

     

  • Time Constraints

    • If an alcohol test is not administered within two hours following the determination that reasonable suspicion exists, the employer shall prepare and maintain on file a record stating the reasons the alcohol test was not promptly administered.
    • If an alcohol test is not administered within eight hours following the determination that reasonable suspicion exist the employer shall cease attempts to administer an alcohol test and shall state in the record the reasons for not administering the test.
  • Documentation

  • With each test you must start a memorandum and keep it on file- your solution center has been set up to accomplish this.

  • Understanding the Addict

  • We live in a society of self-medication

    Drugs are viewed by an addict as a coping mechanism 

    Drugs tend to temporarily mask stresses

    Drugs can temporarily mask poor self-esteem

  • DOT Mandates Reasonable Suspicion Testing for:

    • Marijuana
    • Cocaine
    • Amphetamines
    • Opiates
    • PCP
    • Alcohol
  • A Closer Look

  • Marijuana:

    Type: Hallucinogen
    Method of Use: 

    • Smoked
    • Ingested in foods

    Duration of High: 30 minutes to several hours “Typical” smoker experiences a high for approximately 2 hours

    Signs of Marijuana Use:

    • Reddened, bloodshot eyes
    • Pungent aroma on clothes and body
    • Fatigue
    • Pupils may appear dilated
    • Slowed speech
    • Lack of motivation on the job
    • Irritating cough chronic sore throat
    • Talkativeness

     

  • Drug Effect on Pupils:

  • Normal:

  • Normal
  • Pinpoint:

  • Pinpoint
  • Dilated:

  • Dilated
  • How does Marijuana Work

  • Produces a mildly tranquilizing and mood altering effect

    Ingested by smoking or eating

    Goes by different names:

    • Pot
    • Hash
    • Weed
    • Joint
    • Reefer
    • Acapulco Gold
    • Reefer
  • What are the affects of Marijuana

    • Delayed decision-making
    • Diminished concentration
    • Impaired short-term memory
    • Impaired signal detection
    • Distortions in time and distance estimation
    • Lengthened glare recovery & blurred double vision
    • Distorted visual & depth perception
    • Decreased car handling
    • Decreased reaction times
    • Impaired distance estimation
    • Inability to maintain headway
    • Subjective sleepiness
  • Cocaine:

    Type: Stimulant
    Method of Use: 

    • Oral
    • Snorted
    • Smoked
    • Injected

    Duration of High: 5 minutes 

    Signs of Marijuana Use:

    • Runny or irritated nose
    • Constant sniffing
    • Broad mood swings
    • Excessive activity an appearance of excitability
    • Euphoric feeling, hyperexcitability
    • Long periods without eating or sleeping
    • Talkative or nervous
    • Breath odor
    • Problems concentrating

     

  • How does Cocaine Work

  • Energizes the entire central nervous system.

    Ingested using:

    • Single edge razor blade and mirror
    • Rolled up dollar bill
    • Half straw or metal tube
    • Folded paper packet
    • Glass pipes

    Goes by different names:

    • Snow
    • Coke
    • Crack
    • Blow Rock
    • Smoke
  • What does cocaine use look like on the job?

    • Lapses in attention & concentration
    • Tendency to over react & overcompensate
    • Paranoia & withdrawal can create violent or aggressive behavior
    • Impaired motor coordination
    • False sense of alertness & skill
    • Wild mood swings create instability
    • Distorted vision
  • Amphetamines:

    Type: Stimulant
    Method of Use: 

    • Oral
    • Snorted
    • Smoked
    • Injected

    Duration of High: Several hours to 15 hours

    Signs of Marijuana Use:

    • Runny or irritated nose
    • Constant sniffing
    • Broad mood swings
    • Excessive activity an appearance of excitability
    • Euphoric feeling, hyperexcitability
    • Long periods without eating or sleeping
    • Talkative or nervous
    • Breath odor
    • Problems concentrating

     

  • What does Amphetamines look like?

    • Talkativeness
    • Confusion
    • Rapid respiration
    • Heightened aggressiveness
    • Impulsive risk taking
    • Runny/bleeding nose
    • Increased heart rate, blood pressure
    • Restlessness/Hyperexcitability
    • Dilated pupils
  • How does Amphetamines Work?

  • Effects the central nervous system as a stimulant. Speeds up the mind and body

    • Counterfeit capsules
    • White flat
    • Granular powder or in lumps and packaged in aluminum foil

    Goes by different names:

    • Meth
    • Speed
    • Crank
    • Black Beauties
    • Crystal
    • Ritalin
    • Rits
  • How does Amphetamines Work?

    • Overestimation of performance capabilities
    • Delayed reaction time
    • Impaired coordination
    • Extreme mental & physical fatigue
    • Over-actions when driving such as:
      • Over-braking
      • Over-acceleration
      • Over-steering
  • Ecstasy– A Mood Enhancer – Love Pill’s

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  • Amphetamines:

    Type: Stimulant
    Method of Use: 

    • Oral
    • Snorted
    • Smoked
    • Injected

    Duration of High: Several hours to 15 hours

    Signs of Marijuana Use:

    • Runny or irritated nose
    • Constant sniffing
    • Broad mood swings
    • Excessive activity an appearance of excitability
    • Euphoric feeling, hyperexcitability
    • Long periods without eating or sleeping
    • Talkative or nervous
    • Breath odor
    • Problems concentrating

     

  • Opiates:

    Type: Narcotic (Analgestic)

    Method of Use: 

    • Oral
    • Snorted
    • Injected

    Duration of High: Several hours

    Signs of Opioid Use:

    • Impaired alertness and mental function
    • Constricted pupils
    • Low raspy voice
    • Physical fatigue and drowsiness
    • Impaired coordination
    • Possible puncture marks (‘tracks”)
    • Nausea/vomiting
    • Excessive scratching and itching
    • Mood swings

     

  • How do Opiates Work?

  • Opiates are narcotics typically given by doctor’s to alleviate pain, depress body functions and reactions.

    • Poor concentration while driving
    • Daydreaming
    • Distorted vision and difficulty focusing on tasks
    • Distorted sense of time and distance
    • False sense of security and ability

    Goes by different names:

    Smack
    Horse Emma
    Dollies
    Juice
    China White
    Bid D
    Syrup

  • Communities are experiencing a huge increase in Heroin usage decimating families and resulting in overdosing deaths across the nation

  • Phencyclidine (PCP):

    Type: Hallucinogen

    Method of Use: 

    • Oral
    • Snorted
    • Smoked
    • Injected

    Duration of High: Several hours to 24 hours

    Signs of Opioid Use:

    • Impaired coordination, Slowed body movements
    • Severe confusion and agitation
    • Extreme mood swings
    • Muscle rigidity
    • Nystagmus (involuntary jerky eye movement)
    • Profuse sweating
    • Delusions
    • Fearfulness, Anxiety
    • Violent or Bizarre behavior
    • Memory and speech difficulties

     

  • PCP was developed as an anesthetic but the adverse side effect found to be a potent tranquilizer in large animals

    • Clear liquid
    • Granular powder packaged in aluminum foil

    Goes by different names:

    Angel Dust
    Hog
    Dust

  • Effectsof PCP Use on Job Performance

    • Distortions of size, shape, and distance perception
    • Visual & auditory hallucinations
    • Feeling of superiority
    • Sense of invulnerability & power
    • Aggressive behavior
    • Loss of perception of time
    • Impaired coordination and dulled senses
  • Bath Salts

  • Bath Salts are sold under a number of different “brand” names:
    Bliss,

    • Blue Silk
    • Cloud Nine
    • Drone
    • Energy-1
    • Ivory Wave
    • Lunar Wave
    • Meow Meow
    • Ocean Burst
    • Pure Ivory
    • Purple Wave
    • Red Dove
    • Snow Leopard
    • Stardust
    • Vanilla Sky
    • White Dove
    • White Knight, and
    • White Lightning
  • Effects of Alcohol Performance

    • Increased reaction time
    • Increased or erratic speed
    • Swerving
    • Unable to make rapid decisions
    • Distorted sense of time and distance
    • Distorted vision
    • Loss of peripheral vision
    • Impaired visual tracking
    • Blurred vision
  • Indicators of Probable Use of Drugs or Alcohol

    • Face & Eyes: 
      • Flushed or very pale face
      • Excessive sweating
      • Blood shot, watery eyes
      • Unusual movements
      • Dilated/constricted pupils
      • Extreme fatigue/falling asleep

    • Nose & Mouth: 
      • Running nose
      • Sores around nostrils
      • Dry mouth
      • Frequent swallowing
    • Body: 
      • Shaking hands
      • Clamminess
      • Puncture marks
      • Tremors
      • Unusually sedate or calm
      • Odor or alcohol or marijuana

    • Speech: 
      • Slurred or incoherent
      • Inappropriate verbal response
      • Verbal abusiveness

    • Physical: 
      • Nausea
      • Vomiting
      • Hallucinations
      • Staggering or unsteady gait
      • Impaired motor coordination
      • Over-reaction or over-compensation
      • Physically abusive

    • Movement: 
      • Unsteady gait
      • Impaired motor coordination
      • Over-reaction
      • Over-compensation

    • Mood: 
      • Euphoric high
      • Excessive laughter/talkativeness
      • Highly excited/nervous/irritable
      • Withdrawal/depression
      • Extreme aggression/agitation

     

    • State of Mind: 
      • Confusion
      • Disorientation
      • Impaired short-term memory
  • Health and Safety Hazards

    • Increased involvement in accidents
    • Participating in risky behavior
    • Indifference toward safety rules
    • Careless handling and maintenance of safety-sensitive machinery
    • Disregard for the safety of others
  • What does impairment cost you?

    • Absenteeism
    • Overtime pay
    • Insurance claims
    • Increased insurance costs
    • Workers compensation (5x higher)
    • Accidents
    • Workplace crime
  • Hidden Costs

    • Diverted supervisory managerial time
    • Friction among workers
    • Waste
    • Damage to equipment
    • Damage to public image
    • Personnel turnover
  • Supervisor’s Role

    • Identify unusual or inappropriate behavior
    • Observe the employee
    • Objectively document behaviors using the checklist
    • Determine if testing is required
    • Inform the employee of the pending test 
    • Transport the employee
  • Care-frontation vs. Confrontation

    • Be confident, diplomatic and respectful
    • Don’t approach employee from a confrontation standpoint
    • Stick to the salient points – not subjective but objective
    • Give the employee the opportunity to describe and explain the events from
    • their viewpoint
    • Send employee in for testing
  • Does your employee have to test positive?

    • Your employee does not have to test positive to be correct in sending him or her in for a Reasonable Suspicion test
    • Even if an employee self discloses that he or she will be hot still send them in for testing
    • Know what your company protocols are beforehand – in the event you have a positive
    • Do not let an employee drive to the testing facility!
  • Supervisor’s Role - Documentation

    • Seek confirmation from another supervisor
      (Best Practice)
    • List signs and symptoms.
    • Be specific and brief.
    • Be objective.
    • Include date and time.
  • Let’s Review

    • FTA regulations require only 1 trained supervisor to make a referral for testing. An employer’s policy cannot contradict this requirement.
    • Documentation must remain on file for a period of no less than 2 years.
    • Testing must proceed without delay. Supervisors can allow an employee to contact a union representative, but the testing process must continue immediately.
  • How to address the employee

    • Escort from the workplace discreetly
    • Should take place in a private office with a supervisor or confirming party
    • Tell the employee they are being sent for a reasonable suspicion drug and alcohol test
    • Explain to the employee how they will be transported to the testing facility
    • Respect the employee’s confidentiality
  • Supervisor’s Role – Addressing the Employee

  • Expect an emotional response:

    • Excuses and sympathy
    • Apologies and promises
    • Switching
    • Anger
    • Tears and helplessness
    • Deflecting
    • Self-pity
    • Innocence
  • Some Reasons Supervisors May be Reluctant to Refer Employees for a Reasonable Suspicion Test

    • Compassion
    • Guilt
    • Friendship
    • Loyalties
    • Jeopardizing employee’s livelihood
    • Loss of employee confidence/support
    • Insecurities:
      • Fear for personal safety
      • Do not like confrontation
      • Lack of training on the referral process
  • Common Enabling Behaviors

    • Ignoring job performance problems, hoping they will go away or are temporary
    • Accepting excuses or apologies
    • Threatening disciplinary action without follow through
    • Giving advice or pep talks
    • Doing some of the employee’s work because he is in a bad spot or working around the person
    • Considering someone a “functional alcoholic” who doesn’t affect you
  • When There Is A DOT Violation

    • Substance Abuse Professional (SAP) referral process.
    • Assessment/Treatment
    • Return to Duty
    • Follow Up testing
  • Knowing who your SAP is?

  • Must be a local Substance Abuse Professional (SAP)


    The Substance Abuse Professional (SAP) is a person who evaluates employees who have violated a DOT drug and alcohol program regulation and makes recommendations concerning education, treatment, follow-up testing, and aftercare.

  • Return to Duty Testing

    • This can only occur at the advising of the SAP.
    • There should only be a Return to Duty Drug and Alcohol test after a violation of DOT policy i.e. Positive or Refusal to test
    • A Return to Duty test should not be used when an employee has been on leave
  • Drug and Alcohol Test

    • Document reason for directing employee(s) in for testing
    • Escort employee to testing facility
    • If after hours be sure to have a facility identified where you can send employee(s) after hours
    • Can you stand down an employee until you receive a result back?
    • Workplace Drug and Alcohol policy – is key to what your next step will be
  • If Employee Tests Positive

    • If your company has a zero-tolerance policy you must give the employee the name of a local SAP to follow up with his or her positive test
    • No you may not send the employee in for another test hoping he or she will pass this one
    • Follow the DOT regulations
    • If you allow for a second chance then you must allow the SAP to do his or her job
    • Once employee has been cleared by SAP a Return to Duty test is required (Observed)
  • ADMINISTRATIVE REQUIREMENTS

  • Retention of records in a secure location with limited access:

    • Records must be maintained for Five Years for:
      • Verified positive drug or alcohol test results.
      • Refusals to take required drug or alcohol tests.
      • Employee referrals to SAP’s.
      • Follow-up testing schedules.
  • Nationwide Substance Abuse Help Lines

  • Substance Abuse Treatment Locator
    www.findtreatment.samhsa.gov

    The Substance Abuse and Mental Health Services Administration (SAMHSA) web site will help individuals locate drug and alcohol abuse treatments programs in their communi­ties.

    AlcoholScreening.org
    www.alcoholscreening.org

    This free confidential web site lets individuals privately assess their own drinking habits and receive personalized feedback to help them determine if they need help to change those habits. There is also information about their community drug and alcohol abuse treatments and consultations.

    Al-Anon/Alateen
    www.al-anon.alateen.org

    Al-anon provides information on the effects of alcohol abuse and refers to nearby support groups. Alateen is the organization’s program for young people whose lives have been affected by someone else’s drinking.

    Alcoholics Anonymous (AA)
    www.aa.org

    AA offers a way to stop drinking to individuals who feel they have that problem. There are commu­nity programs listed in local phone books.

    American Council on Alcoholism
    www.aca-usa.org

    The service provides referrals to alcoholism treatment programs nationwide and distributes written materials.

    National Council on Alcoholism and Drug Dependence Hopeline
    www.ncadd.org

    This organization provides written information on alcohol and drug abuse and referrals to treatment and counseling services nationwide.

    National Drug and Alcohol Treatment Referral Service
    www.ncadi.samhsa.gov

    Center for Substance Abuse Treatment
    www.csat.samhsa.gov

  • Nationwide Substance Abuse Help Lines

  • (800) 527-5344 Alcohol Helpline
    (800) COCAINE Helpline
    (877)-A-LIFE-4U Marijuana Helpline
    (800) 662-HELP National Drug and Alcohol Treatment

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