Replacement Request Form
All requests for replacements must be sent
within 48 hours
of receiving the package.
UTEX will provide replacement items to customers
only if their order has been affected by one of the two issues listed below
. Click on either issue to view more information on any specific conditions about the replacements. Please note that any shipment of replacement cultures may be postponed if a temperature extreme is reported along the transit route.
Full Name
*
First Name
Last Name
E-mail
*
Confirmation Email
UTEX Order Number
*
Enter the order number for the one you are requesting a replacement for.
Provide the date your order was delivered
*
-
Month
-
Day
Year
Date Picker Icon
If the order was placed under a different name and/or email address, please provide that information below:
First Name
Last Name
Email
example@example.com
Please provide a brief description about your order issue. A secondary email will be sent afterwards to collect more detailed information.
*
Please verify that you are human
*
Submit Replacement Request
Should be Empty: