Arrival/Cancellation Policy: I understand there will be a $30 fee for any No Show, Last Minute Cancellation (within 24 hours of scheduled appointment). Haute Dog Spa understands that things come up unexpectedly, those situations will be evaluated on a case by case basis. I am responsible for arriving on time to my scheduled appointment or I may be charged with a late fee or will need to reschedule my appointment.
Vaccines: I understand that the Rabies vaccination is a requirement for all dogs in the state of Minnesota (only a licensed Veterinarian can decide if a dog cannot receive the vaccination). My dog must be current and I must be able to provide proof with a current vaccination record or Rabies Certificate in order for Haute Dog Spa to provide the requested services. If documentation cannot be found, a verbal confirmation over the phone with the administering vet clinic will suffice.
Emergencies: In the event of an emergency, I authorize this establishment to immediately seek professional veterinarian attention for my dog (at my expense). I understand that all attempts will be made to contact me in the event of an emergency.
Coat Condition: I understand that Haute Dog Spa puts my dog's comfort above all else. In the event that my dog's coat is matted, I understand that my stylist may have to shave the matts out rather than perform a painful dematting procedure. I also understand that if my dog is severely matted, that there is an increased risk for clipper burn or cuts to occur. I understand that all attempts will be made to prevent this, however in many extreme matt conditions, it is unavoidable. I also understand that matted dogs take additional time to groom so there will be an additional fee added on to the regular grooming price if my dog's coat is matted. I understand I may be charged an additional fee due to excessive shedding as this takes time for brushing and clean up.
Pattern Cuts: I understand that there will be a fee starting at $12 for any specific breed pattern cuts or any coats left an inch or longer. These require extra time and skill.
Agressive/Anxious Behavior: If my dog is exceedingly anxious or aggressive, my stylist will complete the requested services to the best of their ability but are under no obligation to do so if there is a question of safety for either staff or dog. In addition, there may be a handling fee. This fee could also apply to dogs that require assistance from other staff members during the grooming process. I understand that if my dog shows any kind of aggressive behavior towards the stylist or other dogs, Haute Dog Spa reserves the right to refuse service for my dog. I will be charged a pro-rated fee for services rendered.
Pick Up Policy: I understand that Haute Dog Spa is a by appointment only salon and I am required to pick up my dog in a timely manner (1 hour after completion of service). My stylist will confirm contact info and give me a time estimation for completion of service. I understand that Haute Dog Spa does not have set hours at this time, but that I may be subject to a kennel fee ($35/hr) if I do not pick up within an hour of my completed service. If something comes up, It is up to me to communicate with my stylist so that accommodations can be made.