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Taxi Passenger Survey
1
How often do you use a taxi?
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Daily
Weekly
Monthly
More than once a month
Several time a year
Never
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2
Why do you most often use a taxi?
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Errands
Restaurants/Bars
Appointments (Medical, service, etc)
Leisure
Work
Grocery Shopping
Other, Please specify
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3
You mentioned you use a taxi for another reason that was not listed, You may put that reason here.
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4
How would you rate the following?
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Excellent
Good
Fair
Poor
Overall experience
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Safety of the taxis
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Customer Service
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Overall experience
Safety of the taxis
Customer Service
Excellent
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Good
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Fair
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Poor
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Excellent
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Good
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Fair
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Poor
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Excellent
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Good
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Fair
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Poor
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5
Was the taxi you rode in clean
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Yes
No
Additional Comments
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6
Additional Comments
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7
Please let us know what the issues were with the cleanliness of the taxi.
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8
What would your top taxi improvement priority be?
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Cleanliness
Defined Rate structure
Safety features
Different hailing options (app, taxi stand, etc.)
Response time
Other/please explain
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9
You mentioned your top taxi improvement priority was not listed, You may put that reason here.
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10
What amenities would make you more likely to use taxi service?
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Taxi-hail app
Credit card payment option
Taxi meters with regional rate structure
Improved availability
Other (please specify)...
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11
You mentioned the amenities that would make you more likely to use taxi service was not listed, You may put that reason here.
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12
How accurate did the DISPATCH estimate the wait time for your taxi to arrive?
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Very accurate
Moderately accurate
Slightly accurate
Not at all accurate
Not applicable
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13
Please rate the following
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Extremely
Very
Moderately
Slightly
Not at all
How courteous and pleasant do our DISPATCH answer the phone?
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What level of DRIVER professionalism (attire, courtesy, politeness, attitude, assistance with luggage, etc) did you experience?
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How knowledgeable if the city were the DRIVERS?
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How courteous and pleasant do our DISPATCH answer the phone?
What level of DRIVER professionalism (attire, courtesy, politeness, attitude, assistance with luggage, etc) did you experience?
How knowledgeable if the city were the DRIVERS?
Extremely
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Very
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Moderately
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Slightly
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Not at all
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Extremely
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Very
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Moderately
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Slightly
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Not at all
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Extremely
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Very
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Moderately
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Slightly
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Not at all
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14
At any time during your taxi ride experience, did the DRIVER or his/her behavior make you feel uncomfortable or unsafe?
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Extremely
Very
Somewhat
Not at all
Driver: Uncomfortable
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Driver: Unsafe
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Driving Behavior: Uncomfortable
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Driving Behavior: Unsafe
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Driver: Uncomfortable
Driver: Unsafe
Driving Behavior: Uncomfortable
Driving Behavior: Unsafe
Extremely
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Very
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Somewhat
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Not at all
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Extremely
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Very
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Somewhat
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Not at all
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Extremely
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Very
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Somewhat
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Not at all
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Extremely
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Very
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Somewhat
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Not at all
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15
What time(s) and day(s) of the week do you normally use our services? Multiple answers accepted
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Early Morning
Sunday
Thursday
Morning
Monday
Friday
Afternoon
Tuesday
Saturday
Evening
Wednesday
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16
How likely are you to recommend Next Generation Taxi to your family and friends?
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17
Please verify that you are human
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