Amcrest IP Camera, DVR, NVR Support Form

Please ensure the form is completely filled out with the correct information. All required fields must have the information requested regardless of the issue.

This form is also for corresponding Apps and software, such as Amcrest View Pro App, Amcrest Smart Client,Amcrest Surveillance Pro, etc., for the indicated devices. All of these softwares must have a device to use the software properly and this information is required regardless of the issue.

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Any forms not filled out properly with all of the correct required information will delay the troubleshooting process and you will be required to complete the form again. Please refer to the links provided to obtain what information is being required.

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If your issue is NOT concerning an Amcrest camera, DVR/NVR, or the devices' corresponding apps and software, please use the correct form from our Contact Us page at https://amcrest.com/contactus.

Sales inquiries and Pre-sale questions, please email us at sales@amcrest.com.

DVR/NVR password reset, please go to https://amcrest.com/password.

Amcrest Cloud issues, please go to https://amcrest.com/cloudsupport.

Your Full Name*

Email*

Confirmation Email

Model Number*

Please separate each product by a comma if you have multiple products.

Where is my Model Number?- Click here

Serial Number(S/N) for HDCVI DVR/NVR or UID (960H and similar products)*

Please separate each product by a comma if you have multiple products.

Where is my Serial Number? - Click here

Phone Number/Time Zone(Optional)

Description of issue*

Please provide us any additional information here.

Attach Files/ Screenshots

Browse Files

Please check out our Support Knowledege base and our tutorial videos at the following links:

https://amcrest.com/support

http://amcrest.com/videos.

FAQ

I have forgotten my username and password to my devices, what should I do?

For IP cameras, most cases will involve performing a hard factory reset on the camera. This process can vary by model and can be found on our knowledge base at https://amcrest.com/support.

For DVR/NVR, please fill out the form for your model completely at https://amcrest.com/password. Please note: This form is done for security reasons to help deter any possible unauthorized password reset requests.

Captcha*

If you are experieince any issues related to submitting the form, please contact us at support@amcrest.com. This only intended to be used for form issues and not for any other reason. Failure to fill out the form for a support issue properly, will result in delays in the toubleshooting process and will require a form submission to be completed.

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