Please check out our Support Knowledege base and our tutorial videos at the following links:
https://amcrest.com/support
http://amcrest.com/videos.
FAQ
Why does my camera lose connection when disconnecting from Ethernet cable?
This mainly occurs when the Wifi setup does not fully complete the connection to your WiFi. Please refer to the following link: http://amcrest.com/cameradisconnects.
Why does my camera lose WiFi connection?
For the most part, this may be caused by WiFi range issues. For our WiFi best practices, please refer to the following link: https://amcrest.com/wifibestpractices.
Why does my camera not power up via Ethernet cable?
PoE stands for Power over Ethernet. With PoE cameras, both the power and data are supplied by the Ethernet cable. For more information on PoE, please refer to https:// amcrest.com/poe
PoE cameras are indicated by a letter "E" toward the end of the model number, for example, IP2M-841EB. Please note: "W,B,S" letters signify the color of the camera.
Some of our cameras are PoE+, such as IP2M-853E and IP4M-1053E. These cameras require more power, not supplying enough power can damage the camera or cause it to act erratically. PoE+ information can be found at https://amcrest.com/poevspoe+
Lastly, verify the maximum power consumption of your switch or NVR. Even though all ports may not be used the switch has limited power capacity and might not be able to supply enough power to all ports if you have other high powered devices connected to it already. In these cases, it is recommended to isolate the high powered device on a separate switch or use the included power supply.
Why does my DVR/NVR constantly beep?
This usually indicates that a Hard drive (HDD) is missing or not connected properly. This can be disabled within the local UI of the DVR. If you have already installed your hard and experience beeping, please verify all connection is securely connected. For more information on disabling the buzzer, please visit, https://amcrest.com/disablehddbuzzer.
I have forgotten my username and password to my devices, what should I do?
For IP cameras, most cases will involve performing a hard factory reset on the camera. This process can vary by model and can be found on our knowledge base at https://amcrest.com/support.
For DVR/NVR, please fill out the form for your model completely at https://amcrest.com/password. Please note: This form is done for security reasons to help deter any possible unauthorized password reset requests.