In order to provide more efficient support, please ensure the form is completely filled out with the correct information being requested. Any forms not filled with the proper information will delay the troubleshooting process and will be required to complete the form again. 

If your issue is not concerning Amcrest drones or its apps, please use the correct form on our Contact Us page at https://amcrest.com/contactus.

Where is my Model Number?

Please check out our Support Knowledge base at

https://amcrest.com/dronesupport

 

FAQ

 

My drone battery life is not what I expected, what should I do?

The expected battery life of fully charged is approximately 5-7 minutes. Additional batteries can be purchased at https://amcrest.com/additonalbatteries

 

How do I fully charge my drone battery?

We highly recommend not charging the drone directly. Instead, remove the battery and charge using its micro USB port. For more information, please visit https://amcrest.com/dronebattery

 

 How do I know when the battery is fully charged?

While drone battery is charging, the green LED will turn ON. When the drone battery is fully charged, the green LED will turn OFF.

 

How does the "Go Back" button work (A3, A4, A6)?

The "Go Back" button will always tell the drone to go backward based on the original orientation of launch. For more information, please visit https://amcrest.com/dronegoback.

 

I am losing control of my drone outdoors, what options are available?

For outdoor use, it is highly recommended to set the speed at maximum.

for more information, please visit https://amcrest.com/dronespeed.

 

 

 

 

 

 

If you are experieince any issues related to submitting the form, please contact us at support@amcrest.com. This only intended to be used for form issues and not for any other reason. Failure to fill out the form for a support issue properly, will result in delays in the toubleshooting process and will require a form submission to be completed.