Amcrest Cloud Support Form

In order to provide more efficient support, please ensure the form is completely filled out with the correct information being requested. Any forms not filled with the proper information will delay the troubleshooting process and will be required to complete the form again.

If your issue is not concerning Amcrest Cloud Service or its apps, please use the correct form on our Contact Us page at https://amcrest.com/contactus.

For Amcrest Cloud Enterprise or its corresponding apps and software, please go https://amcrest.com/aceform.

For billing inquiries, please go to amcrest.com/billing-support

Your Full Name

Email

Confirmation Email * Please provide the email used for your Amcrest Cloud account.

Username

* Username for your Amcrest Cloud account

Model Number

Please separate each product by a comma, if you have multiple products.

Where is my Model Number?

Serial Number

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Description of issue

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Please check out our Support Knowledege base at

https://amcrest.com/amcrestcloudsupport

FAQ

I have upgraded to a continuous recording (CR) plan and only seeing motion detection, What should I do?

It is necessary to also set the recording mode to continuous recording inorder to activate the continuouis recording. Please note: This option is only available after performing plan upgrade. For more information, please visit https://amcrest.com/crplanintial

What does the gray box at the end of my timeline signify?

This gray area at the end of the timeline signifies that recording is in progress and will be available on the next refresh is done. We highly recommend allowing the timeline to refresh on its own.

Is there a way to differentiate and view Motion event recordings on a CR plan?

Yes, Motion detection events are shown with a darker blue lines on the timeline. It is also easy to navigate between events by using the Next and Previous icons directly above the center part of the timeline. For more information, please visit https://amcrest.com/crtimeline.

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