Remove My Refund Limited

Request to remove My Refund as your tax agent

Use this form to request that My Refund be removed as your tax agent with Inland Revenue.
IRD number*
Your 8 or 9-digit Inland Revenue number.
Full name*

First NameLast Name
Email address*
We’ll use this to confirm your request.

Help us understand your reason for this request

This helps us process your request and improve our service.
Please select the main reason*

I don’t remember signing up with My RefundI’d prefer to deal with Inland Revenue (IRD) directlyI’m unhappy with the service I receivedI’m concerned about the feesOther (please tell us more)
Tell us a bit more (optional)
his helps us understand your request and improve our service.

Before we process your request

Please review the information below before continuing.
It’s really important to us that you feel comfortable with who is acting as your tax agent.

In most cases, people sign up with My Refund by completing our online form.

We can send you a copy of your original authority to act and explain how and when you signed up. If something doesn’t look right, we’ll fix it.
Lots of people like the idea of going straight to IRD. The benefit of staying with My Refund is that:
- We check your income and expenses to make sure you’re not missing out on a refund
- We can claim for multiple years, not just the current one
You’re always free to deal with IRD directly, but if you stay with us we’ll keep an eye on things and help you get what you’re entitled to.
We’re really sorry to hear that – this is not the experience we want anyone to have with My Refund.

If you’re open to it, we’d love the chance to review what happened, fix any issues, and see if we can make it right.

Often a quick chat clears things up, and in some cases we may be able to adjust how we handle your account going forward.
Our fees are outined in our terms and conditions that you agreed to when signing up for our services. If you have received an invoice, removing My Refund does not void this invoice.

Our fees are tax deducable, which means that we can add these as an expense in your next return, helping you to get a bigger refund.
That’s very common – a lot of people join us for a one-off refund.

If we stay as your agent, we can:
- Keep an eye on future years for any refunds you might be missing
- Help with questions and IRD letters if they pop up.
Thanks for letting us know. We really appreciate any feedback – it helps us improve our service.

If you’re open to a quick call, we’d love the chance to talk through your comments and see if we can resolve things so you’re happy to stay with us.
What would you like to do?*

I’d like someone from My Refund to call meGo back and keep My Refund as my tax agentContinue with removing My Refund as my tax agent
Contact Number
Please enter a valid phone number.
Thanks for staying with My Refund

We’ll continue to act as your tax agent with IRD. If you ever want to review this again, just get in touch.

Confirm your request
Please confirm that you’ve read and agree to the My Refund Limited terms and conditions before we process your request.

Once My Refund is removed as your tax agent, you’ll need to contact Inland Revenue directly to update your contact details and bank account information. This helps ensure all correspondence and any future refunds are sent to you correctly. You can update your details through your myIR account or by calling Inland Revenue on 0800 775 247.
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Request to remove My Refund as your tax agent

Help us understand your reason for this request

Before we process your request

Confirm your request

Please confirm that you’ve read and agree to the My Refund Limited terms and conditions before we process your request.