This document is intended to outline the business policies and procedures used by Susie Williams of Susie Williams Photography.
Copyright Information: All images are copyrighted by Susie Williams. It is illegal and unlawful to scan, copy, or reproduce Mrs. Williams’ work in any manner or medium and is punishable by law with fines starting at $150,000. As an artist, Mrs. Williams’ wishes to have complete control over the final look of her client's images, and scanned images damage her reputation as a photographer by distorting and devaluing the image quality. She makes digital negatives available for purchase for archival purposes or if multiple copies are needed. Thank you for respecting Mrs. Williams’ work and livelihood by choosing not to illegally reproduce her images.
Online Gallery: Your online gallery expires 14 days after it is posted. It is highly recommended that you make your Album decisions within this time frame. If you would like to re-publish your gallery for another week, a $50 fee will be assessed.
Exclusive Photographer: Please only bring the people that will be photographed to the session. Also, please do not bring your own camera, camcorder, or recording device to the session.
Before Your Session: Please have your children dressed and ready to go for their session when the photographer arrives. This includes combing hair & cleaning faces.
Final Prints: Your final print order will be delivered approximately 2-3 weeks after your order is placed. Canvases and painted portraits may take up to 4-6 weeks. Mrs. Williams’ will contact you by email or phone to schedule a convenient time for your images to be delivered. If shipping, please allow additional time for delivery.
Portrait Care: Handle your portraits with extreme care. Damage incurred as a result of improper handling, framing or hanging is the responsibility of the client.
Retainer Policy: A $50 non-refundable retainer for your session is due within five business days after booking your appointment. This guarantees the time and date allotted to you. Should payment not be received in this time frame, Susie Williams Photography reserves the right to offer the date and time to another client.
Sales are Final: Due to the custom nature of each session, all sales are final.
Designs & Cards: Up to Three custom designs will be shown to you. You are allowed up to two small revisions, additional revisions will be charged at $25 per hour. For collages; if you’d like revisions after a collage or storyboard has been shown to you, you must first pay a non-refundable 50% retainer on the purchase of a collage. No revisions will be made without retainer.
Retouching: Any retouching beyond the basic retouching we automatically do (small facial scars, blemishes, eye circles, bruising, and teeth whitening) will be done on request only and will be charged a fee of $25 per image. This includes body enhancement, body thinning, removal of logos/words on shirts, etc.
Album Policy: Sometimes Mrs. Williams will show an image in both black/white and color. When purchasing the session album, you will not receive both versions of an image; rather Mrs. Williams will include whichever version is artistically more appealing OR whichever you have requested.
Re-Shoots: Re-shoots are only given at the discretion of the photographer. They are not given for regretful personal choices such as poor hair and clothing selections, or for non-cooperative subjects.
Under the Weather: If you or your children are feeling ill, please call to reschedule ASAP. Susie understands that sometimes this happens. If you must cancel, please try to do so at least 24 hours before your session, or as soon as possible.
Travel Fee: There is a travel fee for locations 15 miles or more from 32407. Mileage will be figured using Mapquest.com and will be billed at the current federal mileage rate ($ .58) with a minimum charge of $25.
Payment Options: Susie Williams Photography accepts cash and checks; VISA, MasterCard or Discover will be accepted via Paypal, prior to the session only. Please make checks out to Susie Williams.
Personal Checks: Checks returned by the bank, for any reason, will be charged a $35.00 service charge and all orders will be cancelled if they are not paid in full within 3 days of notification. Images will be purged if alternative payment is not made within 14 days of notification.
Usage: Susie Williams reserves the right to use the digital negatives and/or reproductions for display, publication, or other purposes. Negatives and originals remain the property of Susie Williams / Susie Williams Photography. Print Release is given with CD purchases.
Reprints: All ordered images will be kept on file for one year after your initial order. After one year, images will be purged. Susie Williams Photography suggests keeping your image files saved in multiple locations such as your personal computer, a USB backup and online storage.
I, the undersigned, have read and understood the above policies.