SDB-Consulting Autotask System Administrator Application

SDB-Consulting Application
First, tell us a bit about yourself:

Let's start with the very basics. This part is easy. :-)
What's your name?*
What's your email address? (important – without this, we can't contact you!)*
Where do you live?*
How did you first find us?*
What's your experience been with the Autotask PSA software?*
What’s your experience with a Managed Service Provider?*
Why are you leaving your previous job?*
Why do you want *this* job?*
This position is a Full-time role that will require 30-40 hours per week. It’s okay if you've got other projects going on the side, but working for us has got to be your primary commitment.*
This is primarily a work-from-home position. Do you have experience working productively from home? Do you have a home situation conducive to that sort of work (i.e. closed room for your office, no small children running around, a fairly new computer, fast and reliable internet access, phone service, etc.)?*

Let's make sure you're onboard for this whole process:
Getting a job at SDB-Consulting is a rigorous experience, because we only want the best of the best. So the process is going to be pretty intense.

At the same time, we're looking to hire pretty quickly, with a target start date of Monday, January 11th.

So here's the hiring timeline that we're looking at:

- Step 1: Complete this application (Now thru December 17th by 12pm EST)

- You'll be notified as to whether you've made it to step 2 on December 18th

- Step 2: Assignment to complete a series of tasks (December 18th thru December 21st)

- You'll be notified as to whether you've made it to step 3 on December 22nd

- Step 3: Complete and submit assessments and references (December 23rd thru 28th)

- You'll be notified as to whether you've made it to step 4 on December 29th

- Step 4: Interview with SDB-Consulting team (December 30 thru 31st)

- You'll be notified as to whether you've made it to step 5 on January 1st

- Step 5: Interview with Steve (January 4th thru 5th )

- You'll receive a job offer on January 6th with a start date of Monday, January 11th.

So... are you ready and eager to go through all that? Can you commit that, if you are invited to proceed, you'll complete all the steps within the above described timeframe?
Can you complete this application by December 17th?*
Can you complete an assignment (a Zoom conference call with one of our Coaches) between December 18-21?*
Can you complete and submit assessments (which should take 1-2 hours) and references between December 23-28? *
Can you be available for an interview with the SDB-Consulting team between December 30-31? *
If you are offered the position on January 6th, will you be available to start work on January 11th?*

Next, we've got a few questions for you:
1. What two of three Contract fields impact the SLA Configurations?*
2. When setting up the Incoming Email Processing, on the Ticket Note Tab, what should be in the Status field?*
3. What is the benefit of a Merged Queue?*
4. How can one Time Entry report two different durations?*
5. What is the benefit of the Dispatch Calendar?*
6. What is a common Workflow Rule?*
7. Can a Ticket be completed without checking all Checklist Items?*
8. What is the purpose of a Role in Autotask?*
9. What is the purpose of the Work Type in Autotask?*
10. When is the Co-Managed Security Level used?*
11. Describe a time when you developed a strategy to solve a problem, but had to pivot down the line. What changes did you make and what was the result?*
12. Why do you feel you could be the BEST candidate for this position? What is an experience that you can share that illustrates your answer?*

Now, a quick 60-second exercise to complete:
Please take 60 seconds to complete the typing test that you'll find at www.TypingTest.com, and enter the following information:
What is your adjusted typing speed?*
What is your number of errors?*
What is the URL of your results?*

More information about your Expectations, and Goals
If we both agree that you're the best candidate for this position, we will do everything that we can to make hiring you be a win/win situation for us all.

It's also important to us that we compensate you fairly for your work, and that this job moves you in the direction that you want your life and career to be going.

To that end, we have a few questions about your salary expectations, and your future goals.
What were you earning in your last job?*
What is the most you've earned (in your life) for 12 consecutive months of work?*
What would you expect as a salary for this position with us?*
We always aim to hire people who will be happy working with us for a long time, but we also know that at some point in the future (whether that's in 1 year, 2 years, 5 years, or more), you're probably going to move on to something else. When that happens, I want your time with us to have helped you get closer to where you ultimately want to go. To that end, can you share what some of your long-term goals and ambitions are, and how you feel this job will help you get there?*

Anything else that we missed?
Is there anything else that you want to tell us?*
Do you have questions for us?*
Should be Empty:

SDB-Consulting Application

First, tell us a bit about yourself:

Let's make sure you're onboard for this whole process:

Next, we've got a few questions for you:

Now, a quick 60-second exercise to complete:

More information about your Expectations, and Goals

Anything else that we missed?