RESOLVING CHALLENGES:
Technical/Application (treatment/contraindications, etc) contact:
Courtney Bowman - Master Trainer / Technology Training
(949) 933-6061
Equipment/Machine/Warranty issues contact:
Trivectar Technologies
Irvine, CA (949) 260-4713
Aventura, FL (305) 749-2505
WARRANTY INSTRUCTIONS, WARNINGS, GUIDELINES:
- DO NOT EVER ATTEMPT TO USE WITHOUT PROPER TRAINING! (as this would automatically void warranty as we can’t support those that use the technology improperly or dangerously)
- DO NOT take apart or disassemble any pieces of the handles without proper instructions provided to you by Trivectar Technologies HQ.
- ALWAYS STAY WITHIN THE GUIDELINES OF WHAT YOU HAVE BEEN TAUGHT, WHILE QUESTIONING ANYTHING YOU DO NOT UNDERSTAND. (its better to ask questions of the experts then take a chance and damaging the technology, handles, or the patients)
- WHEN TRAINING, TAKE VERY SPECIFIC NOTES AND UNDERSTAND THAT THE COMPANY WILL NOT REPEAT TRAINING WITHOUT ADDITIONAL TRAINING COMPENSATION AND THUS, MAKE SURE TO MAKE THE MOST OF THIS HANDS ON EVENT.(in the end those who focus on what they are doing, listen attentively and take the best notes will be better off then those that don’t, but that being said, nothing other than reviewing notes, repetition and time can make you the expert you should become) PUT IN THE TIME AND EFFORT! Participate in your own success.
- HQ WILL SEND YOU A FORM TO FILL OUT, PLEASE HAVE THIS FILLED OUT AND FULFILLED IN ALL SECTIONS TO HELP SPEED UP ASSISTANCE ON OUR TEAM.
- Warranty Assistance Forms can be downloaded via PORTAL, filled out, and are then to be emailed to TVT HQ.
- IN CASE OF ANY BREAKAGE, TECHNICAL ISSUES OR DAMAGE, CONTACT THE OFFICE ASAP.
- Please do not take apart any of the handles or technology without proper instructions from our team. The warranty will be terminated and parts will be at your own expense.
- IF POSSIBLE OR WHEN POSSIBLE WE ASK THAT THE PART OR HANDLE BE SENT TO US FOR EXPLORATION OF PROBLEM, SOLUTION, AND RESOLVE ISSUES EXPEDITIOUSLY at our expense. (please request a return UPA Label ASAP)
- IF DESTRUCTION IS DUE TO CLIENT OR CLIENTS STAFF, THEN RESOLVING THE ISSUE WILL BE AT CLIENTS EXPENSE, BUT ANY OTHER PROBLEMS THAT ARRISE DUE TO TECHNOLOGY THE FIRST YEAR WILL BE FULLY COVERED.
- SHOULD YOU NEED ADDITIONAL TRAINING YOU CAN CONTACT OUR TEAM TO DISCUSS ALTERNATIVES AND FEES ASSOCIATED WITH EACH CHOICE.
- AFTER ONE YEAR FROM PURCHASE, ALL ISSUES ARE TO BE HANDLED THE SAME WAY, WITH ALL SERVICE AND PARTS AT CLIENT EXPENSE AS PER WARRANTY
- IF MACHINE IS OR HAS BEEN USED BY AN UNTRAINED INDIVIDUAL, THAT IS SOMEONE WHO WAS NOT PROFESSIONALLY TRAINED BY OUR TEAM OR THOSE SPECIFICALLY TRAINED BY OUR TEAM THEN WARRANTY IS VOIDED AND ANY SERVICE OR PARTS WOULD BE COVERED BY OWNER/CLIENT AT THEIR EXPENSE