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  • Driver Application

    Join our delivery team to help families in crisis celebrate Christmas together this year.

  • This year Bournemouth's Christmas Hamper Appeal is are on track to deliver 200 hampers to families in crisis this Christmas. Each family will receive everything they need to eat and celebrate together for three days. The hampers will include fresh and frozen food, Christmas goodies and a message of hope for the new year from the Bible.

    Over 6 tonnes of food will go out on Friday 22 December 2023 to feed as many as 1,000 people in need. This has been made possible thanks to an incredible amount of support from local churches, businesses and other community groups. This really is a massive team effort.

    And that's where you come in! We need as many as 70 drivers to deliver the hampers to the front door. If you are willing and able to volunteer yourself and your vehicle, please fill out the following sections of this form:

    1. Your details
    2. References - two required
    3. Instructions, terms and conditions - must be agreed to
      1. Deliver Hope - treat clients with compassion without judgement.  Drivers will normally deliver hampers to three different addresses within Bournemouth.
      2. Drive Safely - conduct personal vehicle responsibly on the road.  A normal size car with the back seats down is plenty of space for three hampers plus a crate of fresh and a box of frozen food.
      3. Carry Safely - demonstrate good manual handling skills. The main hampers can weigh 25kg or more so a helper is highly recommended. 
      4. Safeguard Clients And Their Data - adhere to our safeguarding and data protection policy.  Drivers are responsible for returning their paperwork and using the delivery app correctly.
      5. Maintain Food Hygiene - handle foodstuffs safely.  Hampers include fresh and frozen foods which need to be kept safe and handed over properly.
      6. Stick To The Plan - arrive on time and follow detailed instructions conscientiously. Collection times are allocated between 10am and 3pm and all deliveries should be completed by 5pm.
    4. Let's stay in touch!

    WARNING - Before you get started you should allow at least 30 minutes to complete this form as there are some quite in-depth directions to follow.

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  • Your details

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  • Contact in case of emergency

    For safety reasons, we ask our volunteers to provide a contact in case of emergency.

  • Delivery Day

    Delivery day will be Fri 22 Dec 23.  Dispatch times will be between 10:00 and 15:00.

  • Reference 1

    If your church, employer or community group is sponsoring your application, please use them as your first reference. Must not be a family member.

  • Reference 2

    Must have know you for at least 2 years. Must not be a family member.

  • Instructions, terms and conditions

    Your role is essential to the success of this project and, as far as our clients are concerned, Christmas itself! No pressure. That is why the following instructions are so important. Please take time to read through everything thoroughly and indicate your understanding and agreement where necessary. Your job has six vital components as follows:

  • 1. Deliver hope

    Although it might be very brief, your contact with these families will have a significant impact on not just their Christmas, but their sense of self worth in the community. It is vital that the way you interact with them reinforces the reasons the we are reaching out to them.

    We believe that Jesus especially loves those on the fringes of society and wants his people to do likewise. The God of the Bible brings people into community with him and we want to do the same. Please be prepared to encounter all manner of family situations and respond with patience and without judgement.

    Deliver the hamper to the door, but do not enter the home please. We trust the churches and referral agencies that have identified these families as being in crisis, please do not be tempted to judge the worthiness of the family from what you witness at the front door. The reality of their lives inside can be very different.

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  • 2. Drive safely

    You will be delivering to as many as three different households in Bournemouth before returning to the collection point. Safety is the highest priority. It will be your responsibility to ensure that you and your vehicle are safe on the road and that you will contact the project as soon as you are aware of any reason why there might be doubt as to your safety or the roadworthiness of your vehicle on delivery day.

    Since you are voluntarily using your own vehicle, you do so at your own risk and Citygate Church is unable to take any responsibility for any accident you may be involved in while delivering hampers. You will be asked to provide a valid photo card driver's licence and confirm that you have no more than six points on it before you receive your delivery instructions and hampers.

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  • 3. Carry safely

    Each hamper weighs approximately 25kg. Please bring an able bodied helper to assist you in carrying the hampers. Take time to familiarise yourself with the HSE guidelines on manual handling at this link.

    Also, please arrive with your boot and back seat clear so that the hampers can be easily loaded by our team. Tick the box below to confirm that you understand the importance of manual handling and will take all necessary precautions to protect your safety and that of the rest of the team.

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  • 4. Safeguard clients and their data

    The safety and confidentiality of our clients is fundamental to the very principle of our mission. You will be given names, addresses and phone numbers for as many as three families who are in some way at risk or in need. You must hand back this information on completion of your deliveries and not retain any copies.

    You and your helper will be asked to sign a Confidentiality Agreement when you arrive at the collection point. Do please read it in advance. There is no need to print of a copy in advance. For more details, our data protection policy can be found at this link.

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  • 5. Maintain food hygiene

    Each hamper is also accompanied by a bag of fresh vegetables and a bag of frozen food (including a whole chicken). The frozen food will have arrived in the morning and placed in a polystyrene box to maintain its temperature. You will be given a box containing up to three bags of frozen food (one bag per hamper). Please keep the lid securely in place to preserve the food inside. The box is on loan from a local business. Please treat it with care and make sure it is returned in good condition on completion of your deliveries.

    When handing the frozen food over to the clients it will be important to draw their attention to the need to refrigerate the food as soon as possible. There will be a note to this effect tucked into the hamper that you must draw their attention to.

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  • 6. Stick to the plan

    Up to 70 drivers will be collecting hampers and returning with empty crates on delivery day. Please do all you can to follow your instructions and work with the system, not against it. A lot of patience may be needed, along with the willingness to be flexible to changing circumstances.

    You will receive a dispatch time at least a week prior to delivery day. Dispatch times will likely be between 10:00 and 15:00. Please make all necessary preparations to be at the following address at that time:

    Citygate Centre,
    138a Holdenhurst Rd,
    Bournemouth,
    BH8 8AS

    Please park as directed by the staff onsite and report to the delivery coordinator to be briefed while your hampers are loaded. The diagram below shows the collection point in more detail:

    Due to the sometimes chaotic nature of their situation, you may find that the clients are not at home when you first arrive. Please be patient. The referral agency will be in contact with them and you will have a number to ring. If necessary, please come back later in the day to try again. If you have exhausted all reasonable avenues, please contact the coordinator for further instructions.

    When you successfully deliver the hamper, please make sure the client signs for it. Once your deliveries are complete, please return the completed paperwork, empty veg crate and polystyrene box to the returns point marked on the map above.

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  • Please check all your answers and confirm your agreement with the above conditions before you proceed.

  • Results

  • You scored {result_total}/6.  Sorry, try again.

    Please use the Back button below to return to the training page to view feedback and ammend your answers.  Full marks are required before you can submit your application. 

  • Congratulations!  You scored {result_total}/6.

  • The Christmas Hamper Appeal is coordinated by Citygate Church together with Bournemouth Foodbank and other local partners.

    By submitting this form you are consenting for Citygate Church to store and use your details in accordance with our Privacy Policy. We will only contact you with regard to the Hamper project.

    Clicking submit will automatically contact your references using these details.

    Ref Name Email Mobile Response
    1 {ref1Name} {ref1Email} {ref1Phone} {ref1Response}
    2 {ref2Name}  {ref2Email} {ref2Phone} {ref2Response}

    Please return to the Reference section to correct any errors before submitting this form.

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