We strive to provide excellent care to you and to all of our clients. In order to do so effectively and efficiently, we have developed an appointment system that sets aside ample time for a patient. "No-shows" and late cancellations inconvenience those individuals who need access to medical care in a timely manner. In an effort to reduce the number of such occurrences, we have implemented the following medical appointment cancellation policy:
1. We request that you give our office a 24-hour notice in the event you need to reschedule your appointment. Our phone number is 319-351-7382. Our email is email@example.com
2. If you miss an appointment and do not contact us with at least a 24-hour prior notice, we will consider this a missed appointment, and a $50.00 no-show fee will be assessed to you. This applies to late cancellations and “no-shows.” This fee will be billed to you directly and is not covered by your insurance. This balance must be paid prior to your next appointment. If you don’t have a scheduled appointment, the balance is expected in a timely fashion and if not, will be subject to collections.
3. If you are late for an appointment, you will be seen as soon as possible, though the office visit may need to be shortened in length.
4. Our scheduling system, Schedulicity, sends reminder emails and/or text messages for appointments. Please check your email after making an appointment with us to ensure that you add our email address to your contacts, so that our scheduling messages do not get sent to your junk or spam email folder. Please let us know when you schedule your appointment if it is the case that you do not use email. It is ultimately the client’s responsibility to remember their scheduled appointments.