Warranty Policy
All products will be warrantied according to the manufacturer's specifications.
In-Store Return Policy:
- Returns must be made within 7 days of purchase in their original packaging, unopened and unused, with proof of purchase.
- Returns paid by cash will be issued a check within 5 business days if the amount is over $50 and the return is approved. Or you may receive a store credit or even exchange.
- Credit card returns will incur a 10% restocking fee.
- No returns on special orders, art, electronics, clothing, wearables, rentals, and sale or clearance items.
Cancellations and Changes:
- Cancellations or changes to a reservation or class must be made 30 days or more prior via email to info@cruisefishdive.com, or you will be charged the full amount and a rescheduling fee.
- For all private or group trips and tours, reservations made via email or by phone are binding and will be charged based on the current reservation.
- Any changes to a reservation must be requested in writing to be guaranteed. To ensure proper billing, as changes to a reservation may affect the quoted rate, please send all changes in writing and request a new quote at least seven days before the trip, tour, or class.
- All refunds will incur a card processing fee of 5% for internet transactions and 3.5% for in-store transactions.
- Reservations are not guaranteed until a fifty percent deposit or payment in full is made based on our cancellation policy.
- Email requests for a reservation or changes to a reservation will be considered a signed contract to complete a service.