BACtrack View Cancellation Request

Name* This field is required.Must match the name used on BACtrack View account

First Name

Last Name

Email* This field is required.Must match the email used on BACtrack View account

example@example.com

Which court system was associated with your monitoring, if any?Leave blank if you were not associated with any court system

Why are you canceling?* This field is required. Please be specific and give as many details as possible.

Which BACtrack View Plan were you on?* This field is required.If you don't see your plan listed, please select "Other"

Basic ($79/mo)

Plus ($99/mo)

Pro ($129/mo)

Other (various)

Which of these best describes you?* This field is required.

I am a paying customer

I signed up for a free trial and used the service

I signed up for a free trial, but never actually used the service

Which of these best describes why you were using BACtrack View?* This field is required.

Child Custody / Family Law / Divorce

Criminal Justice / Pre-Trial / Probation / Parole

Alcohol Treatment / Addiction / Recovery

Other

Why did you not end up using the BACtrack View service during your 14 day free trial?* This field is required.

Too expensive

No longer need it

Just ran out of time

Signed up accidentally

Other

Are you interested in extending your free trial so you can try the service?* This field is required.

YESNO

How long were you a BACtrack View subscriber?* This field is required.

Less than 3 months

3 - 6 months

7 - 12 months

More than 12 months

What was your role with the BACtrack View App?* This field is required.

Tester (with a Monitor)

Monitor

Self Tester (without a Monitor)

Accountability Partner

On average, how often did you use the BACtrack View App?* This field is required.

Less than once a week

Once a week

Several times per week

Every day

Multiple times per day

What is the primary reason for cancelling your subscription?* This field is required.

Too expensive

Testing requirements have been met

Found another monitoring service

App is too hard to use

Dissatisfied with BACtrack View customer service

Don't use it enough

Don't need it anymore

Other

How important were each of these features to you?* This field is required.

Any other feedback that you'd like to give?(optional)

On a Scale of 1 to 10, how likely would you be to recommend BACtrack View to your friends or family? * This field is required.

Would you like to purchase your breathalyzer for $99.99?* This field is required.The BACtrack Mobile breathalyzer also works with the free BACtrack App, which does not require a monthly fee.

Yes, I'd like to purchase my breathalyzer for $99.99

No, please send me a pre-paid shipping label to return my breathalyzer.

I already owned my BACtrack before starting BACtrack View.

Would you like BACtrack to securely store all of your account data for future use?* This field is required.If you choose to not store your data, we will permanently delete your account and entire testing history 15 days after cancellation.

Yes, please securely store my data for $9 per month

No, please permanently delete my account and all test results

$15 Amazon Gift Card for 15 Minutes of Your TimeOur CEO would love to hear more about your time on our service. Are you interested in sharing your experience over the phone? We'll send you a $15 Amazon gift card for your time.

Yes, please contact me to schedule a phone call

No thanks

What could we do to improve BACtrack View?* This field is required. Please be specific and give as many details as possible.