The HRO Today Association Certification Provider program is one of the most powerful initiatives of which your organization can be a part. This is an important industry standard and benchmark that allows providers to break into new markets. It also provides a key strategy to help HR service providers to better position themselves in this competitive industry. By becoming certified, companies can maximize the potential of existing markets and demonstrate to current and prospective customers that they have undergone a rigorous audit and testing process and have reached a specific level of accountability of standards and ethics.
Why obtain the Certified Provider badge from the HRO Today Association?
To Gain Marketing Advantages
A provider who successfully completes the 5-step process will receive a Certified Provider badge from the HRO Today Association. This badge or “seal of approval” indicates that you have undergone evaluation and testing to verify that you are a credible and trusted provider. This form of certification ensures companies have access to qualified service providers in the HR services and technology industry.
To Earn Business Deals
Some organizations prefer or require that their providers are certified to ensure that customers have access to qualified service providers, operating with a verified level of trust and ethical value in the HR services and technology industry to protect the health, safety or welfare of consumers.
To Ensure Consistency
The HRO Today Certification Provider seal must be renewed annually to ensure continued compliance and meeting a minimum level of criteria of standards and ethical practices. Through the HRO Today Association, consistent standards and practices can be established and defined for the industry to save time and costs, and to improve efficiency and customer satisfaction.
To Protect Consumers
Certification allows consumers to confidently target providers who are operating at an established level of service. The HRO Today Association Provider Certification Program protects the health and safety of HR leaders.
To receive your "HRO Today Certified Provider Badge" you must earn 100 points. Once qualified, you'll receive a congratulatory packet that includes your badge and information about your company being listed on the "HR Procurement Center" website.
The criteria for the HRO Today Association Certified Provider program will include five components:
1. The Application - Company description and list of key personnel.
2. Provider Questionnaire, Company Experience and Qualifications
Requirement: Please answer 7/7 questions that speak to experience of business and qualifications of key personnel; technical experience in performing work of similar size and scope; experience in providing HR services and technology, qualifications of staff and adequacy of labor commitment to meet or exceed service levels needed, as well as financial wellbeing.
3. Provider Questionnaire, Approach and Methodology
Requirement: Please answer 7/7 questions that speak to your approach and methodology of service delivery. Case studies demonstrate understanding of customers’ needs and requirements. Approach and methodology meets or exceeds timelines and performance/implementation expectations, technology components, utilization and maintenance, reporting and industry solutioning. (25 points)
4. Provider Survey Questionnaire
Requirement: Please answer 20 multiple choice and/or True/False questions (16/20 questions must be answered correctly/80% or better to pass). (30 points)
5. Customer Satisfaction Ratings
Assessment of three company references for Regional providers or five company references for Global providers previous work by client references and references with demonstrated success in providing similar services. Providers who have completed the Bakers Dozen survey in the past 12 months will use that customer satisfaction data to confirm references. Those who have not completed the Bakers Dozen in the last 12 months will utilize the Bakers Dozen survey methodology and the customer satisfaction questions component of the Bakers Dozen to compile references. (10 points)