Based on having the following items (if applicable) at the time this order is placed. 1. Finalized Profile 2. SIMs
U.S. ORDERS- Please allow up to 2 weeks to arrive at your U.S. based location
KOREA ORDERS-Please allow up to 6 weeks to arrive at your U.S. based location
Please note our devices are configured for the SIM provider you will be using for each product. This is why it is important to know which SIM provider you will be using for each product. Please feel free to do split orders for a product. For example: 1,000 pieces of the 4500 using a Sprint SIM, and a 500-piece order using an AT&T SIM. For our recommended sample configuration files click here.
We prefer the following naming format for configuration files:
For example, if a customer ACME orders ST4500s with firmware 1.0.31 and provide a profile, you would rename the profile
If the customer orders the same but for their client Umbrella, the profile name would
Please refer to the individual product sheets located on suntechus.com for a full list of accessories and or options for each device.
Battery Levels: Please note, our standard shipping method is by air, which requires all batteries on our products to have less than a 30% charge.
We do offer a special service to ship batteries 100% charged, but will add up to two additional weeks.