Beauty Reservation Policy
We know how easy it is to forget an appointment you booked months ago or a life occurrence happens. All reservations are confirmed VIA text message and email. We send out an appointment confirmation one week, 3 days and the day before for your convenience.
Your reservations are very important to the Atoley team, it is reserved especially for you. We understand that sometimes schedule adjustments are necessary and life happens; therefore, we respectfully request at least 24 hours notice for cancellations or rescheduling. Please understand that when you forget to cancel your appointment without giving enough notice, we miss the opportunity to fill that reservation time, and guests on our waiting list miss the opportunity to receive services.
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I understand the reservation and cancellation policies at Atoley Salon and Spa and understand that a $25 credit to the service provider will be added to my next reservation if I fail to give 24 hours notice for appointments.
Late Arrival
We understand downtown parking can be challenging. Please plan accordingly, especially around meal times, as street parking can fill up. We encourage you to park in the public parking lot south of Josiah's Coffeeshop and download the Park Smarter app to make things much easier!
Your time is extraordinarily important to us. It's our goal to provide you with focused attention and consideration while we tend to your beauty needs. Likewise, our time is important to all guests who reserve it in order to have our focused attention. For this reason, any guest arrival more than 15 minutes beyond the reserved time may be rescheduled by our Atoley team, as necessary. We understand that life happens, and we will address any and all situations as best we can to safeguard overall satisfaction.
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I understand the late arrival policies at Atoley Salon and Spa and understand that a $25 credit to the appointed service provider will be added to my next reservation if I fail to arrive on time for my reservation.
What if Atoley Needs to Cancel?
Our team stands by our policies, we feel that it is only fair that we honor the same policies to our clients, for any reason the salon has to cancel on a client less than 24 hours of the appointment scheduled; we will honor a discount off on your next service. Unfortunately, if the cancellation is due to situations that are out of the salon's hands (i.e. power outage, unfortunate incidence, weather etc.) that requires the salon to be closed during regular business hours, we will gladly reschedule your reservation. The discount will not apply.
Product Return Policy
We take pride in our salon quality products and want you to love the products you purchase! Did you know when you buy products you love it contributes to your stylists continuing education as well? Sounds like a win- win for everyone!
You can buy hair products from many sources but Atoley guarantees all of our products 100%! If you are not happy with your purchase we will happily exchange them for you and find a better solution for your home care needs. The staff at Atoley Salon and Spa has been extensively trained to help you select the best products for your lifestyle. Thank you for supporting us by purchasing professional products only from Atoley.
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Customized Client Questionnaire
Name
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First Name
Last Name
Email
*
example@example.com
Address
*
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Birthday
*
-
Month
-
Day
Year
We like to wish you a happy birthday!
Phone Number
*
-
Area Code
Phone Number
Who is your mobile provider?
*
Verizon
AT&T
Sprint
Other
Date of your service:
-
Month
-
Day
Year
Date
Who is your service provider for your upcoming appointment?
Amber
Chelsea
Cj
Gabby
Kaci
Kenley
Liz
Mackenzie
Shaylee
Tianna
How did you hear about Atoley?
*
Facebook
Yelp
Instagram
Website
Google
A friend!
Other
If a friend told you about us, they deserve credit! Who was it?
First and Last Name Please
Your Hair Profile
What are your hair care goals?
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What are your hair care challenges?
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No Volume
Too Thick
Dryness
Breakage
Frizziness
Won't Stay Curled
Dull
Curly Hair & don't know what to do with it!
Other
What are you trying to achieve with your style?
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Volume
Curl
Straight
Other
Average visits to a salon
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Every 2 Weeks
Every 4 Weeks
Every 6 Weeks
6-12 Weeks
Every 3 Months
Once a Year
What is your morning hair routine?
How much time do you spend styling your hair at home?
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Less than 15 minutes
15-30 minutes
30-45 minutes
More than 45 minutes
How comfortable are you with styling your hair at home?
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Very Comfotable
Comfortable
Uncomfortable
I would love some tips!
What styling tools do you use at home when styling your hair?
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Blowdryer
Flat Iron
Curling Iron
Who has time for styling tools?
None
Other
Hair Versatility:
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I wear my hair the same way everyday
Sometimes on the weekends I change up my style
I'm open to new styles and change it up often
I try a new look everyday!
Have you ever had a hair conditioning treatment service before?
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Yes
No
Not Sure
Not Applicable
What hair care products do you currently use?
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What do you wish your hair did more of?
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Hair History
Sometimes our daily routine will effect the outcome of your hair service. We want to make sure your service will have the best results. Please be honest with the following questions...we don't judge, we're here to make your life easier! :)
Are you currently taking any prescriptions, vitamins, or hormones? If yes please list the items that may effect your service today
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No
Yes
Not Applicable
Other
Have you ever experienced hair loss or scalp problems?
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No
Yes
Other
Do you presently have any breakage, thinning or bald spots?
No
Yes
Not Sure
Please select any of the following chemical hair services you’ve received either professionally or at home.
Used box color (at home color remedy)
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Never
Less than 90 days ago
3-6 months ago
6-12 months ago
Not Applicable
Have you ever received a chemical straighter or relaxer service or treatment?
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Yes, within the last month
Yes, within the last year
No
Not Applicable
Please feel free to go into more detail about any questions you may have for your stylist:
I understand, have read and completed this questionnaire truthfully. I agree that this constitutes full disclosure, and that it supersedes any previous verbal or written disclosures. I understand that withholding information or providing misinformation may result in contraindications and/or irritation to the hair service being received.
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Yes
Signature
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Please take a couple hair selfies!
Upload some of the looks your loving for your hair!
What do you love about these pictures?
Submit
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