POOP TROOP Service Agreement

POOP TROOP Service Agreement
Email *
example@example.com
Name *

First NameLast Name
Phone Number*

Area CodePhone Number
Address *

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Emergency Contact
Name & phone number
You understand that PAYMENT IS DUE BEFORE Services begin*
Service Required *
When was the last time you scooped your dog waste?*

MonthDayYear
Approx Date
How many Dogs do you have?*
Dog#1: Name/Breed/Temperament
Dog #2: Name/Breed/Temperament
Dog #3: Name/Breed/Temperament
Will your dog be inside or outside during servicing?*
How big is your yard?
In ²feet
How do we enter your yard?
Example: gate, carport, garage
Is there a lock or combination?

THE SERVICE AGREEMENT
Each Poop Troop (Here after “PT”) Client hereby agrees to the following upon acceptance of, use of or payment for our PT dog waste clean up services:

⦁ AGGRESSIVE ANIMALS: PT will work with friendly animals in the yard; however, we will NOT work around aggressive animals. It is the clients responsibility to let PT know the temperament of your dog. If your dog can be agressive we request your dog be kept inside or securely kept away from the scooping area. If we cannot access your yard or complete a clean up due to an aggressive animal, you will be notified and charged for the visit. On your scheduled day, please look outside and make sure PT employees are not in your yard before letting your aggressive dog outside. You are responsible for the safety of your dog. You also agree to take responsibility should your dog attack and injure anyone affiliated with PT during the clean up.

⦁ ACCESS: please be sure the gate or point of entry is free of any obstructions (ie: dogs, padlocks, lawn furniture) and the gate is unlocked. If we cannot access your yard, you will be notified and charged for the visit.

⦁ DISINFECTANT: PT agrees to disinfect all hands, shoes, and tools after each visit to help maintain a safe environment for your and your animal by trying to prevent the spreading of bacteria or disease from yard to yard. PT will not be held responsible for any illness your Dog could acquire from bacteria or disease that could have possibly be spread from yard to yard.

⦁ DIARRHEA & LOOSE STOOL: PT will try their best to scoop diarrhea or loose stools, but will not be held accountable for any loose stools left behind after our efforts to pick up, and you will still be charged for services. You may choose to allow the stool to dry during the current week and be collected at no additional fee the following week. Diarrhea and loose stool significantly increase the time needed to scrape up and gather, extra time to clean our tools and shoes, plus disinfect. Loose stools in dogs is considered a health concern, we will do our best to advise you if we observe loose stools during our visit.

⦁ ACCESS TO WATER: PT may need access to water from an outdoor hose or faucet to clean loose stools from, decks, rocks, cement, and PT equipment or to mix sanitizing, disinfecting and deodorizing solutions while on site at your home. Please allow access to outdoor hoses or faucets.

⦁ DISPOSAL OF DOG WASTE: PT will dispose of the dog waste collected in a garbage bag which will then be placed in your curbside waste bin. Please insure we have access to your curbside waste bin. If there is not access to the curbside waste bin, you can provide a bucket or an alternative waste bin, but then you will be responsible for transferring the waste bag into your curbside waste bin.

⦁ APPOINTMENT TIMES: PT does not accept time-specific or day-specific requests, as we cannot guarantee specific times accurately. Appointments will be booked on a specific day of the week, in which we will be in your area, and will be completed sometime between dawn and dusk on the day scheduled.

⦁ LOCKS: PT will not be responsible for any keys or locks belonging to the client. A combination lock or lock box may be made available by the client at the client's expense, for access, if control access is required, and only if agreed upon mutually by both parties.

⦁ HOURS OF OPERATION/ HOLIDAYS: Business hours fall between dawn and dusk, Monday through Friday and services are usually completed during this time. HOLIDAYS: We do not work on Stat Holidays. If your scheduled day falls on a Stat holiday, may choose to scoop yourself that week or you may choose to leave the waste for PT to collect the following week at no extra cost. PT reserves the right to schedule annual Vacations/Holidays up to 3 weeks per calendar year, and will give up to 2 weeks notice. Should you choose to scoop yourself during this time, there will be no charge for services. However if you choose to leave the waste for PT to collect upon their return from Vacation/Holiday, you will be charged according to the amount accumulated during that time.

⦁ WEATHER: If your scheduled service day has signs of dangerous weather ( Example: Snowfall Warning or Severe Thunderstorms), we may need to postpone until the following week, no refunds. You may choose to scoop yourself during that week or you may choose to leave the waste for PT to collect the following week at no extra cost.

⦁ VACATIONS: Please let us know at least 48 hours in advance if you AND your dog will be away and would like to put your services on hold. If your dogs will be at home with a dog sitter in your absence, you may wish to cancel your services while away at no extra charge (credited on next billing cycle) if the waste will be picked up by the dog sitter, but if the waste will be left for cleaning by PT upon your return you will be charged double the weekly fee for collecting double the waste.

⦁ TERMINATIONS: PT reserves the right to deny service or terminate service because of safety concerns, financial concerns, or inappropriate of uncomfortable situations. No refunds will be provided.

⦁ CANCELLATIONS: You may discontinue service or change your service at anytime by giving PT 24 HOURS ADVANCED NOTICE. We will credit your next month services. No refunds are provided. You may choose to scoop yourself during that cancellation week with no charge by PT but if the waste will be left for cleaning by PT you will be charged double the weekly fee for collecting double the waste.

⦁ STAFFING OR OTHER CONFLICTS: If PT is unable to complete services due to staffing or other conflicts, we will attempt to give your 24 hours notice. You may choose to scoop yourself, or you can leave the waste for PT to collect the following week at no extra charge.

⦁ LANDSCAPING: You will be expected to turn off all sprinklers on the day of service, as well as maintain the length of your grass, and have leaves and other debris removed from your yard, so that we can successfully find the dog waste. If your yard is not properly maintained, PT will do our best to remove what we can easily find, but will not be held responsible for missed waste, and will still charge for the visit. Winter months we will do our best to remove what we can easily find, but cannot be responsible for any missed waste under snow or loose/wet stool that cannot be collected, However if you are continuing your monthly pickups November to March, we will include your spring clean up free of charge.

⦁ REPORTING CHANGES: You agree to advise PT of any changes in the number of dogs on your premises during any given service week. Changes in the number of dogs (including visiting dogs), determine your weekly pick up fees and will be adjusted accordingly on your next billing cycle.

⦁ BILLING/PAYMENT: Before your initial services begin, PT will email you an invoice for your monthly service fees, this needs to be paid in full before services begin. For continued services, PT will email you an invoice for the next months service up to 10 days prior to the last service date covered by the previous bill. This invoice will be due in full within 10 days of receipt, before the first scheduled day in the new month of services. If payment is late a $10 late fee will be applied to the total of the invoice and services will not begin until the invoice is paid in full. Any cancellations within 24 hours prior to day of service from the client, will be credited to your next months bill for future services. No refunds will be provided. Payments can be made by Etransfer or Cash. We are not set up to receive any other payment options at this time, subject to change.

⦁ DISCLAIMER: Poop Troop, its employees and/or independent contractors agrees to provide the service in a caring, responsible manner. The client waives and relinquishes all claims against Poop Troop and its employees and/or independent contractors, except those arising from gross negligence. The client agrees to notify Poop Troop of any concerns related to agreed upon services within 24 hours of services provided. Poop Troop will re-secure the yard entrance to the best of its ability at the end of each service visit and is not liable for any loss or damages in the event of a burglary or other crime that should occur while under this contract. Poop Troop accepts no responsibility for security of the premises or loss if other individuals have access to the clients property or if the property is not properly secured. Poop Troop will not be held liable for the well being, injury, disappearance, death, fines or actions of any pet with unsupervised access to the outdoors. Included but not limited to jumping the fence, digging holes, escaping from fenced yards. Client is responsible for pet proofing their yard and house and the security of their fences/gates/laches.

This agreement must be filled out by the client and accepted by Poop Troop before services commence. Once the completed form is received by PT, we will contact you with an attached invoice and the date of your first scheduled service day. Invoice must be paid in full before servicing will begin
By selecting "Agree" you agree that you have read the service agreement and you understand and agree to its terms and conditions. Your email acts as a signature which legally binds this agreement between YOU (the client) and POOP TROOP. Or by selecting "disagree", you will not be accepted for services by POOP TROOP.
Do you AGREE with the above terms and conditions?*

AGREEDisagree
Date of Agreement*

MonthDayYear
Date
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