The Euan's Guide Access Survey 2019

The Euan's Guide Access Survey 2019
Every year the Access Survey reveals what disabled people and those closest to them think about the standard of disabled access today.

When completing the survey we ask that you think specifically about the experiences you have had in 2019.

The survey may take over 15 minutes to complete but the information you provide is extremely useful and you can skip any questions that you do not feel are relevant to you.
In the past year do you feel that there has been any change to overall levels of access for disabled people in the UK?

Access has improvedAccess has stayed the sameAccess has got worseOther
Would you like to tell us more about the overall levels of access?
Can you explain why you have chosen that answer? Is there a specific example that comes to mind?
Thinking about accessibility, how confident are you about visiting new places?

Very confidentModerately confidentNeither confident nor unconfidentModerately unconfidentVery unconfident
When visiting a new place, do you try to find disabled access information about it beforehand?

YesNo
If yes, how do you find this information?

I contact the venue directlyI check their websiteI ask friends, community groups or other peopleI use Euan's GuideI search the internetOther
If you have used a venue's website to check disabled access before visiting, have you ever found the information to be misleading, confusing or inaccurate?

YesNo
Would you like to tell us more about your experience on venues' websites?
What made the information misleading, confusing or inaccurate? Is there a specific example that comes to mind?
Have you ever experienced a disappointing trip or had to change your plans because of poor accessibility?

YesNo
Would you like to tell us more about being disappointed or having to change your plans?
What are the barriers to access that you commonly find when out and about?

I couldn’t get into the venue (e.g. lack of automatic doors, ramp or directions)I couldn’t get around the venue (e.g. lack of lifts, narrow corridors, too little space or poor layout)I was not able to participate in the same way as others (e.g. can't take part in the activity)The environment made me uncomfortable (e.g. too loud, bright or overstimulating)The facilities weren’t what I expected (e.g. lack of hoist, faulty equipment, broken lift)There were no alternative formats to suit my requirementsThere was no access to a toilet that suits my requirementsStaff attitudes or not getting the required assistance from staffStaff being unsure how to work equipment (e.g. such as portable ramps, hearing loops)A lack of accessible transport options to the venueA lack of appropriate parking availableOther
Would you like to tell us more about the barriers to access that you face?
I am more likely to visit somewhere new if...

I can find relevant access information about the venueI feel welcomed by staff or the venue appears to care about accessibilityIt has been recommended to me by someone with similar requirementsI can see pictures and read what others have said beforehandOther
If a venue has not shared its disabled access information I...

Avoid going because I assume it is inaccessiblePhone or email the venue to check accessibilityCheck Euan's Guide to see if it has been reviewedTake a chance and go anywayOther
How likely are you to share your experiences of disabled access with others?

Very likelyModerately likelyNeither likely nor unlikelyModerately unlikelyVery unlikely
Would you like to tell us more about sharing your experiences?
When somewhere has good accessibility do you...

Tell the venueTell others about itMake a return visitReview it on Euan’s GuideShare it on social mediaOther
When somewhere has bad accessibility do you...

Tell the venueTell others about itReview it on Euan’s GuideShare it on social mediaOther
In your experience, how would you rate the accessibility of the following types of places?

In your answers consider what the accessibility has been like when you have visited these places in 2019. Please only complete those that apply to you (where you have visited this type of venue in the past year).
Pubs and bars

Most are excellentMost are goodMost are averageMost are poorMost are very poorDon't know
Cafés and restaurants

Most are excellentMost are goodMost are averageMost are poorMost are very poorDon't know
Shops

Most are excellentMost are goodMost are averageMost are poorMost are very poorDon't know
Museums and art galleries

Most are excellentMost are goodMost are averageMost are poorMost are very poorDon't know
Historic attractions

Most are excellentMost are goodMost are averageMost are poorMost are very poorDon't know
Visitor attractions

Most are excellentMost are goodMost are averageMost are poorMost are very poorDon't know
Cinemas and theatres

Most are excellentMost are goodMost are averageMost are poorMost are very poorDon't know
Concert halls and music venues

Most are excellentMost are goodMost are averageMost are poorMost are very poorDon't know
Events and festivals

Most are excellentMost are goodMost are averageMost are poorMost are very poorDon't know
Hotels

Most are excellentMost are goodMost are averageMost are poorMost are very poorDon't know
Sporting Stadiums

Most are excellentMost are goodMost are averageMost are poorMost are very poorDon't know
Leisure and Sports Centres

Most are excellentMost are goodMost are averageMost are poorMost are very poorDon't know
Transport hubs (e.g. airports and train stations)

Most are excellentMost are goodMost are averageMost are poorMost are very poorDon't know
Outdoor (e.g. parks, trails and nature reserves)

Most are excellentMost are goodMost are averageMost are poorMost are very poorDon't know
Hospitals and healthcare venues

Most are excellentMost are goodMost are averageMost are poorMost are very poorDon't know
Public and council buildings

Most are excellentMost are goodMost are averageMost are poorMost are very poorDon't know
Euan’s Guide will be selecting one National Venue of the Year as well as awarding Regional Venues of the Year. Are there any venues that you feel have gone above and beyond this year in terms of their accessibility?

Nominate venuesSkip this section
Please give the name and location of the venue you would like to nominate for National Venue of the Year 2019 as well as your reason for the nomination.
Please give the name and location of the venue you would like to nominate for Regional Venue of the Year 2019 as well as your reason for the nomination.
We would now like to ask some questions about your experiences in accessible toilets

Take partSkip these questions
Have you ever come across an accessible toilet that you were unable to enter?

YesNo
What are the most common problems you encounter with accessible toilets?

Not enough spaceThe layoutToo many things in the way making it difficult to manoeuvreDirtyNot having the right equipment or it has not been installed correctlyConfusing signageLack of visual contrastNo tactile guidanceGetting in and outNo Changing Places facilitiesDon’t knowOther
Have you ever avoided going somewhere because you knew it didn’t have an accessible toilet?

YesNo
Have you ever had to use an emergency cord to call for help?

YesNo
How often do you see a red emergency cord that is potentially dangerous in an accessible bathroom? (This could include not having an emergency cord or having a cord that has been cut too short, tied up or put out of the way so that it could not be reached by someone lying on the ground)

Every dayMost daysOnce a weekA few times a monthOnce a monthA few times a yearOnce a yearLess than once a yearNeverOther
What is the strangest thing you have ever found in an accessible toilet?
You're almost done! We just have a few questions about you.

We would appreciate if you could let us know where you live so that we can map what access is like across the county.
Where do you live?

EnglandScotlandWalesNorthern IrelandRepublic of IrelandOther
Please tell us which county you live in:
When 'out and about', most of the time you are..

With friends or familyWith a carer or PABy myselfWith a club or groupOther
Are you...

A disabled personFamily member or friend of a disabled personCarer or PATeacher, Social Worker or Healthcare ProfessionalI’d rather not sayOther
What change would make the biggest difference to you getting out and about more easily?
Do you have anything else you would like to tell us?

YesNo
Please add your comments
I would like to:

To be entered into the £25 Amazon voucher drawTo receive newsletters from Euan's GuideTo receive newsletters from Disabled Access DayTo receive a copy of the survey resultsNone of the above
Please enter your email address
example@example.com (Leaving an email address is optional. If you do not provide a valid email address then we will be unable to enter you into the prize draw.)
This survey is being carried out by Euan's Guide and Disabled Access Day. The Access Survey is an annual survey which asks disabled people and those around them their views of disabled access provision. The results of this survey will be published in the 2019 Access Report and used online and in print. By clicking ‘I accept’ you agree that Euan's Guide and Disabled Access Day can anonymously publish any comments you have shared in this report. As the report is publicly available, these comments may also be shared by third parties.

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