Event Satisfaction Survery

1

Did you arrive and enter the home on time?* This field is required.

YESNO

2

If you were unable to arrive and enter the home on time please explain* This field is required.

3

Did you communicate Reservation details with host?* This field is required.Timing, allergies, number of guests, reminder of occasional use of kitchen equipment, requests, etc.

YESNO

4

If you were unable to communicate Reservation details with host please explain* This field is required.

5

Were there any changes in the Reseravtion details?* This field is required.Timing, allergies, number of guests, reminder of occasional use of kitchen equipment, requests, etc.

YESNO

6

What details changed? How did you resolve given changes?* This field is required.

7

Were all ingredients & supplies readily available for given menu?* This field is required.

YESNO

8

Please explain what ingredients or supplies were missing for given menu items. How did you resolve this?* This field is required.

9

Did you have all equipment and supplies needed for the Reservation upon arrival?* This field is required.

YESNO

10

Please explain what equipment or supplies were missing. How did you resolve this?* This field is required.

11

Did you have all equipment, supplies, and platters accounted for prior to leaving?* This field is required.

YESNO

12

Please explain what equipment, supplies or platters were missed and accidentally left behind. How can Placemat resolve this?* This field is required.

13

Was all food (with exception to dessert) prepared within 90 minutes upon arrival?* This field is required.

YESNO

14

If menu (with exception to dessert) wasn't completed within 90 minutes please explain* This field is required.

15

Did you execute this Reservation according to your written plan?* This field is required.

YESNO

16

How did it go? What can be done next time to ensure this plan works for every Reservation?* This field is required.

17

If you did not execute this Reservation according to your written plan please explain why or what happened?* This field is required.

18

Did you explain the mission & vision about Placemat or your Restaurant either before or during the meal?* This field is required.

YESNO

19

If you were unable to explain the mission & vision of Placemat or your Restaurant please explain* This field is required.

20

Were the guests & party receptive to the mission & vision of Placemat and your Restaurant?* This field is required.

YESNO

21

If the guest weren't interested in the mission & vision of Placemat and your Restaurant please explain* This field is required.

22

Did this party express interest in booking a reservation in the future?* This field is required.

YESNO

23

If the guests didn't express interest in making a future reservation please explain* This field is required.

24

Did you explain that Placemat takes Reservations in a majority of US States?* This field is required.

YESNO

25

Did you explain the Placemat Referral League to the guests of the Reservation and how they can get money for sharing their experience to their friends and family?* This field is required.

YESNO

26

What comments were made in regard to the brand, food, service or team?* This field is required.

27

Do you feel like you worked well with your team members?* This field is required.

YESNO

28

If you didn't work well or feel comfortable with team members please explain* This field is required.

29

On a scale 1-5 how do you think you did executing this Reservation from start to finish?* This field is required.

30

What can be done next time to keep improving and ensure absolute guest satisfaction is met from start to finish regardless of your personal rating?* This field is required.

31

Did you receive a tip in person?* This field is required.

Yes

No

32

Your name?* This field is required.

First Name

Last Name