The possibility exists that a patient may have a grievance against a program operated by Helping Professionals Wellness Center (HPWC). It is the policy of the agency that each patient has a right to have his or her grievance addressed and may do so by following the grievance procedure. The administrator, or designee, shall post a copy of the agency grievance policy as each facility. Patients shall be given a copy of this policy upon request. Upon receipt of a grievance, the initial investigation will commence within 4 working days. Patients shall be informed of the outcome of the investigation within 3 days following the completion of the investigation.
 
Procedure:
 
1.  Patient must first attempt to resolve his or her grievance with the staff person involved;
 
2.  If grievance is not satisfactorily resolved in conference with the staff person, patient may request a hearing with the patient’s primary counselor;
 
3.  If the grievance is not satisfactorily resolved in conference with the primary counselor, patient may request a hearing with the counselor’s supervisor;
 
4.  If the grievance is not satisfactorily resolved with the counselor’s supervisor, patient may request a hearing with the Chief Executive Officer, or his or her designee;
 
 
If you would like assistance in making a complaint or grievance, you may contact our patient advocate by calling (360) 687-0693 and ask to speak to the patient advocate, or if you are receiving mental health services, you may also call ombudsman services (360) 694-9007.