Menus are custom designed for you by Olive Branch Personal Chef Service. Your menu each week is based on your preferences selected in your Food Questionnaire.
After your menu is designed each week, it will be emailed to you for your approval. You have 24 hours from the time it was emailed to request that any changes be made. If Olive Branch hasn’t received a response within 24 hours, then the menu will be put in place and no changes can be made at that point.
B. Chef Working Conditions
Upon arrival of the chef at your home, the kitchen must be clean and usable by the chef. Most importantly, dirty dishes have been taken care of, and there is clean counter space. If any cleaning beyond 5 minutes is required by the chef, in order for them to work productively, then the cleaning fee will be charged.
We also require sufficient refrigerator space to store your completed meals in. Please make sure there is space before the chef’s arrival.
Upon completion of cooking, the chef will clean the areas of the kitchen used, and leave the kitchen in the same or better condition as found upon arrival. Chef’s cleaning duties include washing and putting away dishes, wiping surfaces, removing trash, and sweeping the floor. Mopping of floor will be done if needed, at chef’s discretion. Chef will double check that appliances are turned off before leaving.
For safety and sanitary reasons, pets and small children must be kept out of the kitchen/chef’s work space.
C. Grocery Shopping
The grocery shopping for the ingredients to prepare your food is included in the service price. The chef can pick up 1-5 extra items, upon request, for no extra charge. For more than 5 extra items, a $25 shopping fee will be charged, for up to 30 extra minutes of shopping.
A shopping list for the extra items must be provided by the client, and emailed directly to the chef, by 5pm the day before the shopping is to be done.
D. Cancellation Policy
One week’s notice is required to cancel a cook date. More advanced notice is appreciated. If you are unable to provide one week’s notice, a cancellation fee of $50 will be charged.
Olive Branch reserves the right to cancel a cook date due to unsafe weather, illness, or other reason. If a cook date must be canceled, we will attempt to reschedule it for another day during the same week.
E. Deposit & Payment
A grocery deposit/retainer is required prior to the first day of service. The deposit will be fully refunded upon discontinuation of service. The deposit amount is $150 (unless otherwise agreed upon) and will be billed via Quickbooks/Intuit.
For each cook date, an invoice will be emailed through Quickbooks/Intuit Payment System. Payment can be made online through this system in the form of ACH/E-Check (no fee), or Credit Card (3% fee added). Alternately, a traditional paper check may be sent through the mail.
Payment is due upon receipt of invoice. Payment must be received no later than 24 hours before your next cook date or the cook date will be cancelled.