1. Introduction to Wellness Solutions, LLC Informed Consent & Disclosures:
Informed consent and disclosures is a process of developing an understanding regarding the therapeutic process. It is a thorough, detailed, and on-going information sharing agreement between the provider and the client. The purpose of informed consent and disclosures is to ensure that the client, the parent(s)/guardian(s) of clients, and/or a client’s representative(s) is/are able to make an informed decision to engage in the treatment process with a comprehensive foundation of knowledge, such that, the client, the parent(s)/guardian(s) of minor clients, and/or client’s representative(s) is/are educated about what he/she is consenting to when he/she/they agrees to participate in treatment.
Informed consent and disclosures provides an explanation about what treatment is, how the treatment works, the possible benefits and risks of treatment, alternatives to the treatment process, the boundaries (rules) of the therapeutic relationship, the responsibilities of the client, the client’s financial responsibilities to the provider, and the client’s rights and limitations to privacy and confidentiality. Informed consent and disclosures helps define the roles and responsibilities of all individuals engaged in the treatment process to effectively address and manage expectations by providing thorough information regarding consent and detailed disclosure regarding the treatment process.
It is imperative that the client actively and honestly participate in the informed consent and disclosures process and the therapeutic process in a proactive and forthcoming manner. Wellness Solutions, LLC believes that the informed consent and disclosures process is not merely “signing off” on a document, therefore; all parties are encouraged to conceptualize informed consent and disclosures as the first step of the therapeutic process, as well as, an integral component throughout the course of treatment. Any questions regarding this information or anything else pertaining to treatment is welcome and encouraged. It is important for the client to be aware that he/she is responsible for knowing, understanding, agreeing with, and being compliant with all information contained herein.
2. Disclaimer About Wording:
For the purposes of this document the term "provider" includes any and/ all of the following: Clinical staff, Administrative staff, Billing Staff, and any/all Sub-Contractors, and any/all employees of Wellness Solutions, LLC, unless stated otherwise. For the purposes of this document the term “client” includes any/or all of the following: Clients, the parent(s)/guardian(s) of a client, and/or a client’s representative(s).
3. Qualifications of Owner & Staff of Wellness Solutions, LLC:
Danielle C. Ellis, MA, MCJ, LPC, NCC has a BA in Psychology, MA in Professional Counseling Psychology, and a MA in Criminal Justice Administration. Dani is a Licensed Professional Counselor (LPC) in the State of Texas (License Number 63315). Additionally, she is also a National Certified Counselor (NCC) by the National Board of Certified Counselors. She is the CEO, Owner, and Clinical Director for Wellness Solutions, LLC. For additional information on her education, experience, licensure, and work history please see the Wellness Solutions, LLC website (WWW.WellnessSsolutionsLLC.COM). The provider commits that any and all clinical staff providing direct care to clients meet or exceed the minimum requirements by law in the State of Texas for the position which the staff provides care. Further, all Wellness Solutions, LLC clinical and non-clinical employees are professionally trained, educated, and meet all ethical and legal requirements by law. Licensed Professional Counselors are licensed by The Texas State Board of Examiners of Licensed Professional Counselors and comply with The Texas State Board of Examiners of Licensed Professional Counselors Rules, Regulations & Ethics Standards . Wellness Solutions, LLC also complies with the professional and ethical standards of The Texas Counseling Association Code of Ethics , The National Board of Certified Counselors Code of Ethics , & The American Mental Health Counselors Association
4. Definition of Counseling, Coaching, Therapy, Treatment, & Psychotherapy:
There are many interpretations and definitions to distinguish between counseling, psychotherapy, and treatment; however, contained herein is a general explanation of these terms to provide a basic understanding. Counseling includes assistance, guidance, and support resolving personal, emotional, and other difficulties or stressors. Psychotherapy is the treatment of psychological disorders or maladjustments utilizing clinical techniques. Counseling and psychotherapy are terms that are often used interchangeably though psychotherapy is best understood as based in clinical acuity including diagnosis and treatment of mental and behavioral disorders whereas counseling includes problems of everyday living that cause distress. Treatment or therapy may also be used as a synonym for counseling and psychotherapy. Counseling, psychotherapy, and treatment focus on problems or symptoms that rise to a level of severity that impair one’s ability to function at their optimal levels. The goal of counseling, psychotherapy, and treatment is to reduce, extinguish, or resolve symptoms and problems so the individual may recover and return to his/her previous optimal level of functioning.
Counseling, psychotherapy, and treatment achieve this through clinically appropriate evidence-based and empirically supported and validated interventions. Counseling and psychotherapy are provided by licensed mental health professionals who receive extensive education, training, supervision, and experience to develop and refine clinical and professional expertise. Counseling and psychotherapy education and licensure requires a bachelor's degree and a masters degree, PhD, or psyd in clinical psychology, clinical social work, or counseling. Counseling and psychotherapy education and licensure requires ongoing training and consultation throughout one’s career. Counseling and psychotherapy licensure and treatment provide professional protections to clients, such as, privacy, confidentiality, and privileged communication. Licensed professional counselors follow professional, ethical standards, codes, and guidelines which are standardized and protected by law. In most circumstances counseling and psychotherapy are covered benefits for managed care insurance policies. Coaching is a process to empower individuals to develop strategies for achieving one’s personal best. Coaching assists individuals identify and augment strengths. Coaching focuses on holistic health and wellness. Wellness is a state of optimal performance and is not merely the absence of disease. Coaching assists individuals with identifying and exploring strengths, goals, and future oriented plans. Coaching does not include the assessment, diagnosis, intervention, or treatment of mental, behavioral, or psychological disorders. Though many counselors and psychotherapists do utilize coaching as a change facilitation strategy to assist their clients coaching is not a treatment and does not have requirements for education, training, supervision, or licensure. Coaching does not provide a client legal or ethical protections for privacy, confidentiality, and privileged communication. Further, coaching is not a covered benefit for managed care insurance policies.
5. The Therapeutic Process:
The therapeutic process includes the following: Identifying strengths, developing problem solving techniques, coping skills, assertiveness skills, impulse control skills, boundary setting skills, and communication skills. It may also include receiving positive supportive and empathic feedback, impartial objective feedback, polite challenges to illogical thought processes, respectful confrontation regarding maladaptive or inappropriate thinking, feeling, and behaving.
The therapeutic process may entail education regarding mental health treatment and diagnosis, healthy nutrition and lifestyle choices as it relates to mental and behavioral health, stress management, spiritual or value identification and development, existential exploration, insight development, awareness of emotions, thoughts, and behaviors, assisting with goal development and achievement, accountability to support goal attainment, and learning about emotions, cognitive processes, and personal development. Further, the therapeutic process may include the following, but not limited to: Positive emotional support and validation, reframing experiences, resolving trauma, increasing understanding regarding motivation and behavior, and having a physical and emotional safe place to explore one’s thoughts, feelings, and behaviors in a healing positive, and non-judgemental environment. The desired outcome of therapeutic treatment is to reduce or eliminate symptoms, reduce maladaptive thoughts, feelings and behaviors, to reduce or eliminate distress, and to explore, as well as, implement individualized strategies and interventions to help a client achieve his/her goals. Further, desired outcomes of treatment may include, but are not limited to the following: Increasing relationship satisfaction, improving relationship quality, to assist with identifying and augmenting strengths, to learn healthy coping strategies, to increase functioning in specific areas of a client’s life, to identify and utilize resources, develop resilience and resourcefulness, to increase self-esteem, self-confidence, and self-efficacy.
6. The Therapeutic Relationship & Professional Boundaries:
Although therapy sessions may be very personal, the relationship between a client and therapist/provider is a professional relationship. The therapeutic relationship is an integral tool necessary for change to take place and to successfully achieve treatment goals. Therefore, there are very specific ethical and legal mandates pertaining to the therapeutic relationship to protect the client and facilitate positive change. The therapeutic relationship is a unique relationship where a client is able to explore, process, and develop insight, awareness, and skills to address symptoms, stressors, functional impairments and issues that are personal, sensitive, painful and vulnerable.
The therapeutic relationship is private, confidential, and non-judgemental. It includes clearly defined rules and expectations. This is a unique relationship where clients can safely explore personal issues. The therapeutic relationship respects the beliefs, values, and dignity of the client. The only beliefs and values that are relevant in the therapeutic relationship are that of the client. The provider’s personal beliefs and values are not relevant in the therapeutic relationship and are not part of professional expertise or evidenced based interventions. The therapeutic relationship promotes emotional safety and healing. Clients receive impartial, fair, objective, evidenced based interventions and feedback. The client receives impartial feedback from a professional who has demonstrated expertise based on education, training, and experience in the assessment, diagnosis, and treatment of emotional and psychological disorders. The therapeutic relationship, though emotionally intimate, is not friendship nor is it permitted to extend beyond a professional relationship. The therapeutic relationship is time limited, professional, and one sided as it exists to meet the emotional needs of the client and not the provider. The provider takes the privileged position of a therapeutic relationship with clients very seriously and maintain strict adherence to the ethical and legal boundaries inherent to that relationship.
The client and provider do not engage in multiple relationships or dual relationships nor do they engage in activities or situations outside of the therapeutic treatment session. The provider does not engage in dual relationships which means that the provider will not have social relationships with clients or accept clients who the provider may have a social or family relationship. The client and provider do not engage communication unless it is of a professional or clinical subject matter. Professional boundaries are maintained at all times. The therapeutic relationship is professional and based on timed sessions that are fee for service. The provider does not accept gifts from clients. The provider does not barter services due to potential conflicts of interests.
If the client and provider should see one another in public the provider will not acknowledge the client unless the client acknowledges the provider first. The provider will make every effort to protect the client’s confidentiality. The provider will not confirm or deny that any individual is a client without a consent to release information. Any and all concerns with regards to clinical boundary violations should be reported to the provider and provider’s supervisor immediately.
7. Therapeutic Journey and Motivation:
Therapy is a client’s personal journey of change to develop insight, awareness, positive skills and methods to think, feel, and behave in a healthy, adaptive, resourceful, and resilient way. If a client is not dedicated, motivated, and willing to demonstrate perseverance and commitment to the therapeutic process, then therapy will not help the client. Therefore, the counseling journey is the client’s responsibility. There is no help a provider can give a client that will overcome a lack of motivation, willingness, or compliance of the client. It is the client’s responsibility to participate in counseling in an honest, forthcoming, transparent, and proactive manner. The client is strongly encouraged to take ownership of his/her therapeutic journey through authentic engagement and participation in the process. In order for treatment to be successful the client must do the work. There are no shortcuts to personal change. Simply talking about a problem or a symptom is not enough to facilitate necessary, sufficient, and measurable change. One must actively engage in the process of change and participate pro-actively for legitimate meaningful change to occur. The provider is a guide to help the client through the therapeutic journey and is not responsible for doing the work of therapy and change for the client. It is important to have realistic expectations regarding one’s potential for change and one’s willingness to participate and engage in the treatment process in an authentic and genuine manner. The desire for change is insufficient to facilitate and achieve actionable lasting personal change and transformation. The client is encouraged to recognize that realistic meaningful change is a process for which he/she is ultimately solely responsible.
8. Services Provided:
Wellness Solutions, LLC offers individual, couples, family, and group services. Services provided may include but are not limited to the following: Problems with interpersonal relationships, work/life balance, stress management, career counseling, behavior modification, grief counseling, trauma recovery, coping with depression or anxiety, and other services. Wellness Solutions, LLC provides outpatient counseling and/or psychotherapy for mild, moderate, or severe mental health disorders, substance abuse disorders, eating disorders, self-injurious behaviors, and problems of everyday living. Services are provided by appointment only. Wellness Solutions, LLC does not accept walk-in appointments. Wellness Solutions, LLC also provides or engages in community based services such as food drives, clothing drives, toy drives, classes, seminars, mental health advocacy, educational advocacy, disability advocacy, and other pro-social activities. Wellness Solutions, LLC also provides coaching based on holistic positive psychology concepts.
9. All Services are Provided on a Voluntary Basis:
The client has the right to consent to receive or refuse services at any time and for any reason. The client has the right to rescind consent for services at any time and for any reason. The client is provided services on a voluntary basis. The provider also reserves the right to refuse services to the client for any reason and at any time. The provider reserves the right to terminate care if the client is non-compliant with the treatment plan, is non-compliant with a safety plan, is unwilling/unable to pay for services, or for any reason deemed appropriate by the provider.
Wellness Solutions, LLC does not provide court ordered or mandatory outpatient counseling, psychotherapy, or treatment and will not provide care or participate in the treatment of a client or clinical case involving interactions with the legal system. In the event a current client under the care of Wellness Solutions, LLC is court ordered for treatment or begins participation in or with the legal system then the client will receive three sessions to appropriately transition and terminate from treatment, discharged from care, and referred to another provider.
10. Populations Serviced:
Wellness Solutions, LLC serves clients who are 13 years of age and older. Wellness Solutions, LLC services include but are not limited to the following: Individuals, couples, families, and groups.
11. Special Circumstances Regarding Providing Services to Minors and/or Minors or Adults Under Guardianship Court Orders, and/or Minors or Adults Subject to Custody Decrees or Court Orders:
Wellness Solutions, LLC believes that both parents play important roles in the lives of their children, regardless of the parents’ marital status or custody situation, as a result, it is necessary to include both parent(s)/guardian(s) and/or client’s representative(s) in the treatment process. Wellness Solutions, LLC requires both legal parent(s)/guardian(s) of minors to sign all clinical documentation. Wellness Solutions, LLC requires all clients, regardless of age, to sign all clinical documentation. Wellness Solutions, LLC requires the parent(s)/guardian(s) of minors subject to a custody agreement to submit the final divorce decree with case number located on each page prior to scheduling an appointment. The decree must include the signature page with the judge’s signature and dated.
If the mental health/psychological rights have been modified in a modification order, the parent(s)/guardian(s) is/are required to submit both copies (divorce decree and modification order) to Wellness Solutions, LLC prior to scheduling an appointment. Further, both of the aforementioned orders must be filed with the court and have a case number for verification purposes- attorney’s initial court filing copies will not be accepted.
This is to verify which parent has legal custodial guardianship with the legal right to consent for non-emergent outpatient mental health treatment. This is both a legal and ethical requirement for providers in the state of Texas. Individuals who provide false or misleading information may be in violation of the law, as well as, court order.
For minor clients who are adopted, it is required to provide Wellness Solutions, LLC a copy of court recorded adoption papers and/or a birth certificate. This information verifies that the child is legally in your custody and that the individual providing consent for non-emergent outpatient mental health treatment has the legal right and authority to do so. The relevant aforementioned requirements also apply. For minor clients who were not subject to a custody agreement at the time of admission and become subject to a custody agreement or guardianship while under the care of Wellness Solutions, LLC the aforementioned requirements and standards apply. For adult clients who are the subject of guardianship it is required to provide Wellness Solutions, LLC a copy of court recorded adoption papers. The relevant aforementioned requirements also apply.
We understand that the above can be a burden and it is certainly not our intention to cause undue stress. The aforementioned policies are legal and ethical requirements to ensure providers engage in due diligence to determine who has mental health rights of a minor or adult with guardianship prior to treatment. It is in everyone’s best interest that we follow all relevant ethics and laws pertaining to child custody and adult guardianship.
If there are significant conflicts between the minor client and a parent then Wellness Solutions, LLC maintains that the issues in the conflicted relationship are areas of clinical concern and require clinical intervention. Wellness Solutions, LLC does not condone or participate in parental alienation. Therefore, Wellness Solutions, LLC will not provide treatment to an individual without the knowledge and/or participation of a parent. In the event that a parent/guardian refuses to sign the Wellness Solutions, LLC intake documents then the prospective minor client will not be permitted to schedule an appointment.
Wellness Solutions, LLC will not provide treatment to any individual where there is conflicted parent or guardian consent. In order to verify the authenticity of the individual signing all intake documents Wellness Solutions, LLC requires three forms of identification including one official picture ID to be included with the completed documents. At least one parent/guardian/client representative is required to accompany minors to the first appointment and, dependant upon the age of the client, to all subsequent sessions.
12. Special Circumstances: Providing Services to Couples and Families:
Wellness Solutions, LLC provides counseling, psychotherapy, and treatment to couples and families. Clients who pursue couples and/or family treatment are advised that there are unique confidentiality concerns and boundaries. The clients who receive couples and/or family therapy are advised that the confidentiality of the clinical information contained in couples and/or family session clinical documentation is significantly limited and reduced for all parties in order to protect the privacy and confidentiality of all parties. Wellness Solutions, LLC advises all clients who seek couples and/or family treatment from more than one Wellness Solutions, LLC provider (for example if each member of the couple or family have an individual counselor and a family counselor employed by Wellness Solutions, LLC) then in accordance with best practice standards and ethical clinical practice providers will coordinate care with one another in team staffing sessions and will require a consent to release information for all parties concerned.
13. Special Circumstances: Multiple Outpatient Providers & Continuity of Care and Coordination of Care:
Wellness Solutions, LLC declines to provide outpatient mental health services and treatment to individuals who prefer to engage in counseling, coaching, or psychotherapy with other outpatient mental health professionals simultaneously.
Wellness Solutions, LLC will coordinate care and provide continuity of care to clients who are in higher levels of outpatient care or receive outpatient medication management psychiatric care from a psychiatrist.
14. Modalities of Treatment:
The treatment modalities, theoretical orientations, clinical interventions utilized by Wellness Solutions, LLC may include, but are not limited to, the following: Psychotherapy, counseling, Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), Rational Emotive Behavior Therapy (REBT), Person Centered Therapy, Mindfulness Based Cognitive Therapies, Boundary Setting, Communication Skills, Assertiveness Skills, and counseling and therapeutic interventions and activities. Wellness Solutions, LLC only utilizes and endorses therapeutic interventions that are Empirically Supported Treatment (EST) validated and Evidenced Based Treatments (EBT).
15. General Session Description:
Sessions are 45-50 minutes in duration. In the event a session exceeds 45-50 minutes the client will be charged in accordance with Wellness Solutions, LLC fees. The client should be aware that fees for session time overage is not covered by insurance. Sessions include the client and clinician discussing problems, symptoms, and presenting concerns. Sessions include encouraging the client to explore, develop, learn, and practice coping skills, problem solving skills, accessing appropriate support systems or resources, and other psychotherapeutic skills to decrease symptoms, improve functioning, and resolve areas of distress. Sessions include assisting the client attain the client’s highest level of functioning, alleviate symptoms causing distress to the client, and provide the client with skills, strategies, resources, and supports. Sessions may include exploring, learning, practicing, utilizing, and accessing treatment resources, such as articles, worksheets, books, apps, therapeutic homework assignments, and videos to assist the client complete treatment objectives and achieve treatment plan goals. Sessions may include reviewing and processing assignments to be practiced or worked on outside of session to assist clients with skill development and goal achievement. Sessions may include assignments outside of the sessions to assist the client learn, develop, and practice skills to assist the client achieve his/her goals. The assignments are not “busy work.” Interventions are individualized based on the specific identified symptoms, problems, needs, objectives, and goals of the client. Interventions and assignments range from a diverse range of media, technology, information, resources, and supports that best suit a client’s learning style and preferences. Clients are strongly encouraged and recommended to bring three topics or areas of concern to address in session. This policy empowers a client to take responsibility for his/her sessions. It is not the responsibility of the clinical staff to determine or uncover the topics a client wants to discuss.
16. First Session/Intake Session Description:
In the first session the provider will discuss and explain informed consent and other relevant and useful information.
The provider will conduct an assessment which includes ask questions regarding the client’s history, precipitating event for seeking treatment, current strengths and stressful concerns, goals of treatment, and obtain information to assist in the treatment process. The client and the provider collaborate to share information, establish rapport, and develop an understanding of the expectations and goals of treatment.
17. Subsequent Session Description (Second Session And Further):
Sessions include discussing problems, symptoms, and areas of concern, as well as, strengths, resources, and interventions to assist the client develop coping skills, decision making skills, strategies to increase effectiveness, and other clinical techniques to help a client achieve his/her goals. Sessions may feel uplifting and energizing. Sessions may also feel tired, heavy, or anxiety provoking. There is a vast array of thoughts and feelings one may experience throughout the course of treatment. Sessions vary in content and results based on the content of topics and symptoms identified or the types of skills being learned and developed. A client is expected to inform the provider if the client is having concerns regarding safety, suicidal thoughts or feelings, homicidal thoughts or feelings, self-harm thoughts or behaviors, psychotic symptoms, or any other thoughts, feelings, or behaviors that may cause risk for harm or safety. A client is expected to be prepared for session and bring topics that he/she would like to discuss in session and not anticipate that the provider will “mind read” or “guess” what topic, symptom, or problem that the client may want to address. Having an expertise in mental health does not include mind reading as a skill set. Your provider cannot assist you if you are not forthcoming, honest, transparent, and engaged in your care. The subject matter of sessions is the ultimate responsibility of the client, however; a provider may exercise clinical discretion in guiding a session and addressing symptoms, skill development, problem solving, and interventions.
18. Treatment Duration/Progress In Treatment/Length of Stay In Treatment:
The duration of time in therapy and anticipated length of stay for outpatient counseling, coaching, and psychotherapy is dependent on multiple variables, which include but are not limited to, the presenting problem, diagnosis, severity of areas of concern, compliance to the treatment plan, and motivation of the client. The length of time in treatment and progress towards goals is based on many variables which include the client’s specific needs, objectives, and goals. Treatment duration and progress, regardless of symptom severity or acuity, is significantly impacted by a client’s willingness to participate honestly and authentically, as well as, one’s consistent and determined motivation, access to resources, and the presence of a positive healthy support system. The average length of stay for short term solution focused mild stressors that include problems of everyday living is approximately ten sessions; however, every individual and presenting problem is unique. Individuals with moderate to severe clinical mental health or substance abuse presenting problems may expect an extended length of stay that exceeds 35-50 sessions in one year, again every individual and presenting problem is unique. Individuals seeking treatment for trauma recovery, eating disorders, psychosis, or self-injury may generally expect significant extended lengths of stay in treatment compared to other moderate to severe mental health presenting problems. Treatment progress is determined by achieving identified objectives and goals. Periodically, treatment objectives and goals will be evaluated to ensure one is benefiting from treatment. Throughout the treatment episode a client may achieve objectives and goals only to determine that he/she has new needs and concerns to be addressed, at which time, the client and provider collaborate together and develop new objectives and goals. Further, a client may initially seek treatment for a specific area of concern and discover additional areas of concern to be included in his/her treatment plan.
19. Excluded Services:
Excluded conditions, diagnosis, or client circumstances may include but are not limited to the following: Clients who are in a domestic violence situation (as a victim or perpetrator), anger management or impulse control disorders, clients who have a history of or are currently seeking treatment for sexual compulsion, sexual dysfunction, sexual addiction, or compulsive gambling. Wellness Solutions, LLC does not provide services to any individuals with a history or presenting problem of aggression, violence, threatening behavior, and or violent criminal behavior or is the subject of a current or previous order of protection/restraining order (as the perpetrator/defendant). Further excluded services are as follows but not limited to: Consultation, evaluation, or counseling in regards to child custody of ANY nature, home assessment, or evaluations for custody or making recommendations for child custody, psychological testing services, neurological testing, fitness for duty evaluations for law enforcement or military, substance abuse professional evaluations (SAP), social services evaluations, CPS evaluations, or wrap around services for community based supports, Social Security evaluations, dementia evaluations or assessment, issues specifically related to developmental disorders as a primary diagnosis, or early childhood problems or concerns for mental retardation as a primary diagnosis. Wellness Solutions, LLC utilizes the 12 Step Model to addiction and will also include additional substance abuse treatment/self-help models as long as said models are part of an abstinence based treatment model. Wellness Solutions, LLC does not endorse nor provide treatment for any individual prescribed Methadone maintenance or Suboxone. Wellness Solutions, LLC does not provide services to clients who have situations or circumstances that may include interactions with the legal system. Wellness Solutions, LLC does not provide forensic services of any kind and does not provide court testimony. Wellness Solutions, LLC will attempt to quash and/or declare privilege in any/all cases. Wellness Solutions, LLC does not provide services to clients participating in clinical cases involving workers compensation concerns and/or claims. Wellness Solutions, LLC does not provide emergency behavioral health, mental health, and/or chemical dependency services or emergency services of any kind. Wellness Solutions, LLC does not have 24 hour emergency behavioral health, mental health, and/or chemical dependency crisis intervention services. Wellness Solutions, LLC does not assess or provide assistance with short term disability, long term disability, workers compensation, or FMLA assessment, claims, or filing. Wellness Solutions, LLC does not assess or provide assistance with social security disability. Wellness Solutions, LLC does not provide off-site or in-home behavioral health, mental health, and/or chemical dependency services. Wellness Solutions, LLC does not provide court ordered therapeutic services of any type. Wellness Solutions, LLC does not provide court ordered or mandatory outpatient counseling, psychotherapy, or treatment and will not provide or participate in care to/for any clinical case involving interactions with the legal system. Wellness Solutions, LLC does not provide involuntary therapeutic services of any type. Wellness Solutions, LLC reserves the right to refer a client to another provider if it is determined that a client’s presenting problem, symptom, diagnosis, acuity, or specific situation is outside the scope or area of expertise of current practice.
20. Experimental & Non-Traditional Treatments:
Wellness Solutions, LLC does not use experimental or unusual treatment modalities. The provider does not use therapeutic interventions considered experimental or not-customary to standard treatment protocols. An example of an experimental and/or non-traditional treatment include recovering repressed memories. Wellness Solutions, LLC does not provide treatment to individuals participating in experimental and/or non-traditional treatments with other providers.
rea of expertise relevant to the client’s presentation of symptoms, referral to a higher level of care such as an intensive outpatient program (IOP), partial hospitalization program (PHP), residential treatment program (RTC), or inpatient level of care for acute stabilization (IP), and/or referral to neuropsychological testing for diagnostic testing, and/or referral to a psychiatrist for a consultation to determine if medication management is clinically indicated.
care he/she receives, administrative policies/procedures, or billing policies/procedures of the provider then the client and/or client representative agrees that prior to filing a formal complaint with a licensure committee/board, filing a formal complaint with any accrediting body, filing a complaint with any consumer agency/body, prior to pursuing legal action of any type, or filing a lawsuit the client or client representative will following Wellness Solutions, LLC Grievances, Concerns, & Complaints Procedures. Hence, prior to any administrative, legal, or consumer action of any type the client/client guardian agrees to follow the Wellness Solutions, LLC Grievances, Concerns, & Complaints Procedures.
The Wellness Solutions, LLC Grievances, Concerns, & Complaints Procedure Is As Follows:
1.) Inform the Wellness Solutions, LLC Administrator of the issue both verbally and in writing detailing the specific concern and how the client/client guardian would like the issue resolved. The client/client guardian must have the ability or right to discuss the client’s care with the provider in order to bring forth a complaint.
1a.) To contact the Wellness Solutions, LLC administrator please call the main number and request the administrator. The Wellness Solutions, LLC main number is 713-893-3989.
1b.) The Wellness Solutions, LLC administrator may be reached by email: Admin@WellnessSolutionsLLC.COM and/or Clinical@WellnessSolutionsLLC.COM
1c.) The Wellness Solutions, LLC administrator may also be reached through mail at
Wellness Solutions, LLC 26310 Oak Ridge Drive Suite 5 The Woodlands, TX 77380
2.) The client/client guardian must provide specific suggestions that Wellness Solutions, LLC can address the specific concern that is being brought forth in order to ensure that Wellness Solutions, LLC can effectively efficaciously, and assertively implement new policies and procedures to address the client’s/client’s guardian’s needs or concerns.
3.) The client/client guardian agrees to bring concerns about the provider to the Wellness Solutions, LLC Administrator in a timely manner of no more than 3 months after the issue of concern transpired. All issues/concerns that exceed 3 months from the date the issue of concern transpired may be dismissed due to expiration of the concern. Wellness Solutions, LLC reserves the right to determine if areas of concern are to be addressed after the 3 month expiration.
4.) The client will then allow the Wellness Solutions, LLC Administrator a minimum of 2 weeks/14 days (from the date notified in writing of the issue) to investigate and attempt to rectify the concern.
5.) If after a good faith attempt by the provider has been made to rectify the concern and the client is still not satisfied with the result the client also agrees the client and the provider will utilize a formal mediation process or alternative dispute resolution procedure. If the client chooses to engage in mediation proceedings or alternative dispute resolution procedure the client incurs half the cost of the aforementioned mediation or alternative dispute resolution proceedings. If the need for mediation presents itself the provider reserves the right to choose the mediator. The client/client guardian agrees to submit to the finding of the mediation process or alternative dispute resolution proceedings.
6.) In the event a client/client guardian makes a grievance, concern, or complaint against Wellness Solutions, LLC and the client/client guardian does not follow the agreed upon aforementioned process then the client/client guardian is in violation of a contractual agreement with Wellness Solutions, LLC.
7.) In the event a client/client guardian makes a grievance, concern, or complaint against Wellness Solutions, LLC in bad faith or without engaging in the aforementioned agreed upon process Wellness Solutions, LLC reserves the right to defend itself in any and all proceedings and venues which may include legal action.
8.) In the event a client/client guardian or individual acting for either party communicates or commits an action against Wellness Solutions, LLC or any staff member of Wellness Solutions, LLC such as a threat, act of aggression or vandalism, or any such illegal act the client/client guardian may incur legal action on behalf of Wellness Solutions, LLC and or staff to ensure one’s reputation and/or physical or emotional safety are protected.
9.) In the event a client/client guardian gives cause for Wellness Solutions, LLC to seek professional consultation, legal consultation, legal counsel, and/or professional services to address any/all client/client guardian concerns, complaints, and/or grievances the client/client guardian is/are advised the client incurs all financial responsibility for said fees and services, as well as, the clinical time and case management time to address these concerns.
10.) In the event a client/client guardian wishes to file a complaint against the provider the client can contact the Texas State Board of Licensed Professional Counselors. Wellness Solutions, LLC does not allow any type of retaliation against individuals who voice a concern or complaint regarding his/her care.The State of Texas Board of Examiners of Licensed Professional Counselors (LPC) Complaints Management and Investigations Section: P. O. Box 141369 Austin, Texas 78714-1369 800-942-5540 Website: https://www.dshs.texas.gov/counselor/lpc_complaint.shtm