Van Island Pups - Service Contract

Owner Name *

First NameLast Name

Email Address *

Primary Email Address

Secondary Email Address

CC Email

Phone Number*

Area CodePrimary Phone

Secondary Phone Number*

Area CodeSecondary Phone

How did you hear about us?

Facebook, Instagram, Google search, Referral, etc.

Emergency Contact Details *

Name and Relationship

Email Address

Area CodePrimary Phone Number

Area CodeSecondary Phone Number

Pet Name(s)*

Pet's Birth Date

MM/DD/YYYY

Type of Animal*

Breed(s)*

Color(s)*

Sex*

Are your pets spayed/neutered? *

Are your pet(s) microchipped?

Microchip #

If you are inquiring about dog care, is your pet currently licensed within the city of Victoria (or a municipality within the Greater Victoria area)?

Dog City Licence

License Tag Number

Home Address *

Street Address

Street Address Line 2

CityProvince

Postal Code

Service Address (if different from home address, if not leave blank)

Street Address

Street Address Line 2

CityProvince

Postal Code

Primary Veterinarian *

Name and clinic

Vet Phone Number *

Area CodePhone Number

Secondary Veterinarian

(if applicable)

Are your pets vaccinations up to date?*

Is your pet currently on any flea & tick treatment?*

If inquiring about dog care/walks, does your dog have reliable recall off leash?*

(input N/A if not applicable)

Pet Behavioural Notes *

Ex. leash reactivity, car anxiety, resource guarding, children, other animals, etc.

Does your pet have any allergies or dietary restrictions? *

If multiple pets in the same household, please list all.

Can your pet(s) be given treats? Are there any treats they cannot have?*

If multiple pets in the same household, please list all.

Please list the preferred day/dates that you require our services. *

Please note: our minimum commitment requirement for dog walks & adventure hikes is one weekly recurring walk.

Please list any health concerns past/present that Van Island Pups should be aware of:*

(input N/A if not applicable)

Describe any other concerns or considerations, not addressed above:

Please confirm you've read the below waiver and T&C's before submitting:

Yes, I agree and have fully reviewed Van Island Pups Terms and Conditions and Waiver below.

TERMS AND CONDITIONS:
• Your dog must have basic obedience (sit, stay, come) and strong recall for off leash walks (if not, the dog will be kept on leash).

• Your pet(s) must remain current with vaccinations.

• Your dog(s) must be licensed and wear valid tags at all times

• Your pet(s) must be non-aggressive.

• Owners may provide collars, harnesses, leads (& coats if necessary). Van Island Pups is not responsible to replace damaged or lost collars, leashes, coats, HRM registration tags or name tags that may go missing or get damaged during walks.

• Van Island Pups will supply treats (upon client consent) and compost-able waste bags.

• Van Island Pups may deem any dog unfit for off leash services, and discontinue walks at any time, with 24 hour notice.

FREE CONSULTATION MEETING
Van Island Pups offers a free, no obligation consultation prior to commencing all services; we will assess your pet, discuss care, explain our practices, and answer any questions you may have. At the time of consultation, it is encouraged that you are prepared with any questions, or concerns you would like addressed. Our consultations ensure your pet will receive the best possible care.

HOME SECURITY & DATA PROTECTION:
Van Island Pups will keep all keys, remote control entry devices, access codes and personal information of the owner(s) secure and in safe keeping. Van Island Pups will also return all of the above at the end of the contract or immediately upon request.

COMMUNICATIONS:
Van Island Pups provides walk updates via Instagram, but upon request we can provide a courtesy text message update upon returning your dog home safely. You must notify Van Island Pups if you would not like your dog's photo to be used in social media updates.

CANCELLATIONS:
24 hour notice is required to cancel a scheduled walk. If Van Island Pups has been scheduled for a walk and arrives to a home without a dog present you will be charged in full for that days walk. If unforeseen circumstances arise (outside of extreme weather conditions) where Van Island Pups needs to cancel a walk, the walk will be rescheduled at no additional charge.

INCLEMENT WEATHER:
Walks take place rain, shine or snow (dangerous weather excluded). Van Island Pups will attempt to reschedule walks cancelled due to possible dangerous weather conditions.

RETURNING DIRTY DOGS:
Due to the nature of off leash dog walking on trails and near lakes, dogs can get dirty. After a walk dogs can be wet, dusty, or even muddy. Van Island Pups will do their best to wipe down your dog upon drop off.

SAFETY
Van Island Pups takes the safety of our dog clients seriously. If your dog is deemed undisciplined, aggressive, or unresponsive the dog will not be accommodated by our services. If your dog does not exhibit these traits during the consultation, but they arise at a later date, Van Island Pups withholds the option to terminate service immediately.

FLEAS & TICKS:
Ticks and fleas aren't foreign to dogs, particularly off leash in warmer months. Van Island Pups recommends you check your dog regularly for both and requests that you make alternate arrangements to scheduled walks if your dog is being treated so as to avoid spreading to other dogs in the group.

EMERGENCY PROCEDURE:
Van Island Pups carries a mobile phone for emergencies. If your dog is lost or hurt the protocol is as follows:

a) Contact the dog’s owner immediately. If no response, we will use the emergency contact provided on the client consultation sheet.

b) Contact Animal Services and notify the Victoria Lost Dog Network.

c) Return to the vehicle with other dogs.

d) Attempt to locate the missing dog, or if injured, transport the dog to the nearest Veterinarian.

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WAIVER:
I have read, understand, and acknowledged Van Island Pup’s terms and conditions and waiver by submitting the above form. By reading, understanding, and acknowledging the terms and conditions and waiver and proceeding into an agreement and schedule of care with Van Island Pups I affirm that I understand the inherent risks and hazards associated with the nature of off leash dog walking services. These risks also include, but are not limited to risks associated with picking up my dog, dropping off my dog, travelling to and from my home in a vehicle, having my dog around other dogs, people, wildlife, and outdoor environments. Van Island Pups will take reasonable action to minimize these risks, but I understand it is not always possible to prevent injuries that may occur during off leash walks in outdoor environments.

I, as the dog owner, am fully responsible for the actions of my dog if it causes any damage whatsoever, including, but not limited to, death, damage or injury to itself, or death, damage or injury to other animals, pets, people and property while in the care of Van Island Pups.

I affirm that I have provided all necessary information to Van Island Pups, and through consultation deem that my dog is suitable to be in the care of Van Island Pups dog walking. I also affirm that I have not witnessed my dog display aggressive tendencies towards people or other animals in the past, or if so, have identified this in my submitted client contact form and/or during consultation.

I agree to immediately advise Van Island Pups of any problems with my dog that could affect his/her behavior, health, or suitability for on or off leash group walks.

In the event of any illness or injury to my dog while in the care of Van Island Pups, I authorize Van Island Pups to take my dog to the nearest veterinarian and agree to pay for all veterinary care required in the opinion of the veterinarian.

I agree to indemnify and hold harmless Van Island Pups against loss or threatened loss or expense by reason of the liability or potential liability of my dog for or arising out of any claims for damages. This includes, but is not limited to, medical attention to people, emergency or veterinary care (including acts of nature, encounters with wild animals, etc.), any damages caused by acts of aggression (biting, attacks, etc.), or any injury caused by my dog toward property, animals and people while in the care of Van Island Pups. Additionally, any costs associated with the above actions will be wholly reimbursed to Van Island Pups upon request.

I affirm that my dog is spayed or neutered and up to date with the following vaccinations: Rabies, Distemper, Parvovirus, Bordetella, and Leptospirosis. I understand that regular vaccinations cannot completely guard against illness and disease, and that Van Island Pups cannot prevent, nor be responsible for any illness my dog might contract. Van Island Pups shall not be liable for any illness or ailment which a dog may incur while in the presence of other dogs in our care.

I hereby waive and release Van Island Pups from any and all claims, actions, suits, demands, assessments or judgments asserted and any and all losses, liabilities, damages, costs and expenses (including, without limitation, attorneys fees and accounting fees to the extent permitted by law) alleged or incurred arising out of or relating to any operations.

My submission of the above consultation form confirms that I have completely read, understand and acknowledged Van Island Pups dog walking waiver, the terms and conditions, have completed the client information form and understand and agree to all of the terms outlined.