Service Tech Support Form 2.0
Your Full Name
*
First & Last
Your Work Email:
*
What Support Team Are You With
*
Please Select
A
B
C
D
E
Customer Number:
*
Is this our install:
*
Yes
No
When was unit installed:
*
-
Month
-
Day
Year
Date
Date of last cleaning:
*
-
Month
-
Day
Year
Date
Model number:
*
Make of unit (name brand) :
*
Warranty Info (if applicable):
Parts, Labor, Compressor/HX
Type of call:
*
Clean & Check
Service Call
Tech Return
Other
Type of unit your working on
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80% Furnace
90% Furnace
Elec. Furnace
Hot water boiler
90% hot water boiler
Steam boiler
Mini spilt/Mitsubishi
Air handler
Air conditioner
Rooftop unit
Magic Pak
Other/ If other please explain
Is the thermostat calling for cooling?
*
Yes
What kind of blower motor?
*
PSC
ECM
Variable Speed
Is the blower motor operating?
*
Yes
No
What is the voltage between Y & C?
*
Exact Voltage w/ Decimal
What is operating on the outdoor unit?
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Nothing
Compressor Only
Fan Only
Compressor & Fan
What are the low & high pressures?
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Is the condenser coil clean?
*
Yes
No
Is the contactor pulled in?
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Yes
No
What is the voltage on the 2 load leads (L1 > L2)?
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Exact Voltage w/ Decimal
What is the voltage L1 to ground?
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Exact Voltage w/ Decimal
What is the voltage L2 to ground?
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Exact Voltage w/ Decimal
Did you check same way at breaker panel?
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Yes
No
What is the voltage on the 2-wire (red & white)?
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Exact Voltage w/ Decimal
What is the voltage on both sides of contactor (coil)?
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Exact Voltage w/ Decimal
Did you check for internal safeties in unit?
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Yes
No
High Pressure / Low Pressure
What is the voltage to Condenser Fan Motor?
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Exact Voltage w/ Decimal
With disconnect pulled, are the windings open? (OL)
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Yes
No
Does the fan spin freely?
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Yes
No
What is the capacitor rating? (UF)
*
Exact w/ Decimal
What is the actual capacitor reading? (UF)
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Exact w/ Decimal
What is the voltage on T1 to T2?
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Exact Voltage w/ Decimal
Is the compressor over heated (hot to the touch?
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Yes
No
Did you watch the compressor check off video?
*
Yes
No
Did you fill out the compressor check off form in Servman?
*
Yes
What type of metering device?
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Orifice
TXV
Other
What is the temperature drop?
*
What is the required superheat / subcool?
*
What is the actual superheat / subcool?
*
What is your voltage between G & C?
*
Exact Voltage w/ Decimal
What is your voltage between R & C?
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Exact Voltage w/ Decimal
Is there an auxiliary safety device?
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Yes
No
Float switch / Condo pump / Water puck
Is there 24v at transformer?
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Yes
No
Did you check the low voltage fuse/breaker?
*
Yes
No
Please explain issue your having with as much detail as possible, and also please explain what you have already done to fix the issue:
*
Attach photos if needed:
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JPG or PNG Format Please
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Attach photos if needed:
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Attach customer history report if applicable:
*
Browse Files
PDF Format Please
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