PLEASE READ THE FOLLOWING
Cancellation Policy
We ask that you please call our offices at least 24 hours before your office visit if you must cancel or reschedule an appointment. If you must cancel an appointment for any reason, please let our staff know as soon as possible so that we may offer that appointment to another patient in our community that is in need of support. Please remember that 3 consecutive missed appointments may result in an automatic discharge from Legacy Behavioral Health.
Violators of this cancellation policy will be assessed a $50 violation fee. All patients of Legacy Behavioral Health are required to keep a secured and confidential credit card on file with our administrative office in the event of a violation to this policy. In lieu of keeping a credit card on file, patients also have the option of making a $50 refundable cancellation deposit which shall be returned to them upon termination or discharge from the practice (given that the patient has no policy violations). If a patient selects the “cancellation deposit option”, they will be required to replenish their deposit upon each violation. Refusal to adhere to this policy will result in our offices being unable to secure an appointment for you.
Respect
All parties having any business with Legacy Behavioral Health Inc., its subsidiaries, or its partners deserve to operate in a calm, respectful, and restorative environment.
Discriminatory practices, bullying, inflammatory remarks, rude behavior, profanity, harassment of any kind (including sexistor racial overtures) and civil disorder will never be tolerated at Legacy Behavioral Health under any circumstances.
Therefore, all patients of Legacy Behavioral Health Inc., are required to conduct themselves in a respectful manner at all times. Employees of Legacy Behavioral Health will not engage any patient in a rude or disrespectful manner regardless of whether they are encountering someone who is behaving in a disruptive or uncivil manner.
Violators of this policy will be required to leave the premises immediately and may be effectively discharged from the practice and not be allowed to return for services.
In the event that our Providers or staff encounter a patient that is in violation of this policy, ALL treatment and communications (telehealth included) will cease immediately and the incident will be referred to our internal review process and leadership team.
Violators of this policy can expect to be contacted by a member of the leadership team; and they will relay the groups final disposition on the matter.
Emergencies
Staff will respond to voicemail, texts and emails within 24-48 hours (excluding weekends and holidays). Legacy remains committed to everyone's health and safety. If you are unable to reach a member of our staff through our toll free office number, (844)-2-LEGACY, please call 911, your local emergency room, or the Capital District Psychiatric Center at 518-549-6500.
Office Visit Policy
All patients will be required to present a valid insurance card (if applicable) and driver's license or photo ID. Payment is required before, or at the time of service of each appointment.
Payment Policy
Payment is required at the time of service for all services. Charges incurred are ultimately determined to be the patient's responsibility, including co-payments. Payment may be made by cash, check, MasterCard, Visa, Discover, or American Express. You may also pay your bill by phone.
Insurance Claims/Billing
Legacy Behavioral Health, participates with some major insurance carriers. As a courtesy to our patients, we will file insurance claims for those insurances with which we participate. Please remember, any amount not covered by insurance is ultimately the patient's responsibility. Please contact your insurance company to confirm that we are a participating provider with them. The insurances that we accept, change depending on the provider administering the service. We require that you bring your insurance card and photo ID to all visits. All Clinicians at Legacy Behavioral Health are assigned a Clinical and Billing Supervisor. Legacy has the following Clinical and Billing Supervisors: Sherman Stovall Jr, LCSW-R; Cesar Vasquez, LCSW-R; Dr. Melanie Styles, LMHC and Monica D'Agostino, LCSW-R, Sharon Kennan, LCSW, Carla Natale, LCSW, Jessica Benedetto, LMHC. I understand that Legacy Behavioral Health may be authorized to submit insurance claims to insurance companies under the designated supervisor of my assigned clinician.