Friendly FYI - This form is new but the policy is not.
Per policy we do not offer makeups if they are made within less than 24 hours or if you have already utalized your "one makeup per-month".
From Policy & Procedure Packet: Friendly Reminder: *We only allow one makeup lesson per month - they do not accumulate. We try to have the makeup scheduled within 4 weeks of missed lesson. For a private to semi private makeup lesson. *We do not provide a makeup lesson for SAME DAY CANCELLATIONS. We serve over 150 students each week - in order to be equally fair to all students & teachers we have to be strict about our "Missed Lesson Policy" - this policy it listed on "overview of the program" we hand out and sometimes email. It is also repeated in the Lesson Policies & Procedures (we are completely transparent about how we handle this - we even have you initial and sign a paper saying that you understand).