Form 115 ABM parking
Your Name
Report Number
*
This found on your assignment sheet
Address of shop
You can also use the location name. This is to confirm that you were at the location that matches this report number.
Date of visit
*
-
Month
-
Day
Year
Date
Shop Type
*
Standard
Lost Ticket
Shop Type 2
*
Self Park
Valet
Other
Lot Type
*
Garage
Surface Lot
Both
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Entry Information
When you enter the lot
Entry Street
*
What street did you enter the lot from?
Entry Lane
*
Single
Left
Right
Middle
Other
Entry Time (From Ticket)
1
2
3
4
5
6
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8
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10
11
12
:
Hour
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59
Minutes
AM
PM
AM/PM Option
Entry Time (From your phone, clock or watch)
*
1
2
3
4
5
6
7
8
9
10
11
12
:
Hour
00
01
02
03
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59
Minutes
AM
PM
AM/PM Option
Ticket Number
*
Ticket Color
*
White
Green
Blue
Yellow
Orange
Other
Stamp on the Ticket
*
Put NA if your ticket did not have a date/time stamp
Entry
*
Normal
Odd
Describe your odd entry
A normal entry is when you drive up to a ticket dispenser, pull your ticket and the gate goes up so you can enter. You can select normal for any valet job since you will tell us about your entry in the Valet section. Select Odd if you need to tell us what happened when you entered the lot.
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Exit Information
When you leave the lot
Exit Lane
*
Single
Left
Right
Middle
Other
Exit Street
*
What street did you exit onto?
Exit Time
*
1
2
3
4
5
6
7
8
9
10
11
12
:
Hour
00
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
Minutes
AM
PM
AM/PM Option
Amount charged
*
What did you pay to park?
Was there a fee indicator?
Yes
No
What was displayed on the fee indicator?
Did you get a receipt?
*
Yes
No
What type of receipt?
*
Hand Written
Machine generated
NA (I did not get a receipt)
Did the cashier ask if you wanted a receipt?
*
Yes
No
Did you ask for a receipt?
*
Yes
No
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Transaction Information
What happens at the exit gate
Was the Cashier alone in the booth?
*
Yes
No
NA (There was no booth)
I never saw an attendant
Who else was in the booth?
Mark any equipment you could see at this location
*
Register
Fee Indicator
Time Clock
Automated
I did not get a good look at the equipment
If they had a register, did the cashier use the register when processing your payment?
*
Yes
No
NA
Did the cashier exit the booth to manually open the exit gate?
*
Yes
No
Did the cashier use a keycard to open the gate?
*
Yes
No
NA
Was this a validation shop?
Yes
No
Validation stamps
Rows
Number of stamps given to the cashier
Number of stamps returned to you by the cashier
Stamps
Lost ticket Shops
Answer the following 4 questions if you did a lost ticket shop
Make, Model and License of your car (Lost ticket shop only)
*
Rows
Make and Model
License
*
Did you complete a lost ticket form?
*
Yes, I completed the entire form
Yes, but I only completed some of the form
No
Did the cashier ask where you went?
*
Yes
No
If you were asked where you went, what was your response?
Did the cashier ask how long you were parked?
*
Yes
No
If you were asked how long you were parked, what was your response?
Were you charged the maximum daily rate?
*
Yes
No
Valet shops
When you entered the valet area, how many vehicles were in line in front of you?
*
Arrival Valet
*
Tell us briefly about your interaction with the valet when you arrived. Include a description of the valet who helped you. If you got his name, we don't need a description.
When you were ready to exit the valet area, how many people were waiting for their cars?
*
Departure Valet
*
Tell us briefly about your interaction with the valet when you departed. Include a description of the valet who helped you. If you got his name, we don't need a description.
Valet tip amount
Leave blank if you did not give a tip.
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Cashier Description
Staff
I did not see a person on this visit
Cashier name
*
Enter NA if you don't know it. It might be an the receipt.
Name Tag
*
Yes
No
Had a name tag, but i couldn't read it
Gender
*
Male
Female
Height
*
under 5'
5'2"
5'4"
5'6"
5'8"
5'10"
6'0"
6'2"
6'4"
Over 6'5"
Weight
*
Guess at the weight of the attendant. So as not to offend, do not exceed 275 lbs. for men and 250 lbs. for women.
Age
*
20 - 30
30 - 40
40 - 50
50 - 60
60 - 70
Glasses
*
Yes
No
Hair Color
*
Black
Brown
Blond
Gray
Salt and Pepper
Red
Other
Hair length
*
Buzz Cut
Short
Medium
Long
Bald
Other
Race
*
Caucasian
Hispanic
African American
Asian
Couldn't tell
Other
Other Distinguishing features
None
Beard
Mustache
Goatee
Tattoos
Sun Glasses
Piercings
Other
Rate the appearance of the cashier
*
Excellent
Good
Fair
Poor
Were you greeted at the exit?
*
Yes
No
Were you thanked?
*
Yes
No
Describe Uniform
*
ABM or Ampco logo uniform
Uniform without ABM logo
Street clothes
What was the cashier wearing
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Comments
Tell us about your visit
*
Main focus here is to tell us about what happens when you interact with the attendant when you exit. How was the money handled and how were you treated.
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Lot information
At the bottom of the assignment sheet we give details of the lot that we have collected from past shops. Please look over that data and give us any corrections you notice. This would include things like hours, rates, entrance and exit streets etc. This is not seen by the client and is only to help the next auditor who visits this location.
Please give feedback on this new form. What could be improved? What did you like?
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