• Director on Call Intake Form

  • Welcome to Director on Call! Please complete the following form in order for our programmers to be able to best program your account. If there is any additional information that needs to be added, of if you have more than one location, please contact your Account Manager or the Lead Programmer. 

    • Contact Information  
    • Please complete YOUR contact information as the person who is filling out the forms on behalf of your funeral home. 

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    • Company Information  
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    • Funeral Home Information  
    • Please provide a brief summary of your funeral home, and the services you provide. As well, any additional information about your funeral home which you feel will assist our operators when answering your calls. Please note that if you have more than one location, this section will need to be duplicated. Your Account Manager will be in touch regarding duplication.

    • Call Types  
    • Please provide a general example of the calls we should expect on your line and if they should be treated as urgent or non-urgent. 

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    • Answering  
    • In this section, please go over how you want your calls answered and when we will be answering on your behalf. 

    • Message Taking  
    • Below are the basic questions we will ask on all calls, if you would like us to ask any additional questions, please indicate below.
      GENERAL MESSAGE
      For
      Caller Name
      Company Name
      Caller Contact #
      Caller Alternate
      # Message / Nature of Call

      DEATH CALL MESSAGES
      For
      Caller Name
      Caller Number
      Calling From (If nurse/doctor/coroner etc)
      Relation (If family)
      Name of Deceased
      Location of Deceased (Residence, Nursing Facility, Hospital)
      Phone Number @ the Location
      Street Address
      City
      Message

    • Dispatch  
    • Please let us know what you would like us to do with your messages once we have taken the above information. We can CALL you, TEXT you, EMAIL you, or HOLD your messages 

    • Non-Urgent Calls 

      Please indicate what we should do with messages you have identified as NON-URGENT

    • If we are to dispatch NON-URGENT calls, please answer the following questions. If you chose HOLD, please proceed with the next set of questions.

    • Who do you want contacted for your NON-URGENT calls? 


    • If yes, please provide as much detail as possible in the following questions. 

    • Urgent Calls 

      Please indicate what we should do with messages you identified above as URGENT.

    • If we are to dispatch URGENT calls, please answer the following questions. If you chose HOLD, please proceed with the next set of questions.

    • Who do you want contacted for your URGENT calls? 


    • If yes, please provide as much detail as possible in the following questions. 

    • Additional Services  
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    • Staff Contact Information  
    • Please provide a list of all staff that we may need to contact, with all contact methods. Please indicate if phone numbers are office, mobile or home numbers.
      We would appreciate the following structure if possible:

      Name
      Position/Title
      Contact 1
      Contact 2
      Contact 3
      Email Address

      Any other information about the contact that would be relevant to us

    • Browse Files
      Cancel of
    • If you do not have a current staff directory, please fill out the following contact information for those who will be answering calls after-hours. 

    • Contact Person # 1

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    • Contact # 2

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    • Contact # 3

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    • Contact # 4

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    • Contact # 5

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    • Should be Empty:
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