Thank you for choosing us as your mental health provider. We are dedicated to providing the best possible care and service to you and regard your complete understanding of your financial responsibilities as an essential element of your
care and treatment. In order to reduce confusion and misunderstanding between our clients and our practice, we have adopted the following financial policy.
If at any time you are eligible for insurance or your insurance plan changes, please notify the office immediately. Without doing so there may be a lapse in reimbursement that you could be responsible for.
We do not under any circumstances accept Cobra insurance coverage. If we are alerted you are using Cobra you will be responsible for all fees. If your insurance is ending and you now have Cobra, please call the office to discuss what the cash rate would look like for your provider.
Whether you are paying fully out of pocket or have mental health coverage with your insurance, our staff is prepared to answer your questions and concerns. We understand that even with insurance, most clients will experience at least some out-of-pocket expenses. The amount insurance pays varies from one policy to another. As a courtesy service to you, we will call to verify the extent of your coverage and review the results with you. However, the final extent of your coverage and the exact amount of your liability can only be determined after your claims have been processed by your insurance carrier. We recommend all of our clients take the time to verify their own coverage for mental health care before beginning treatment at our office. The benefits quoted to us by your insurance company are not a guarantee of payment. Your insurance policy is a contract between you and your insurance company. If for any reason your insurance company does not pay for services or deems certain procedures as non-covered, you will be responsible for the complete charge. Any balance due is your responsibility and payment is due upon receipt of a statement from our office.
A bill for services rendered will be sent to you in the event there is a difference between what was paid at the time of service and what insurance has placed towards your responsibility. If you have a dispute concerning an account balance, we advise you to contact your insurance company first and then
contact our office.
We require a credit card to be stored in your file. This card number is stored in a secure and HIPPA-compliant system. It will only be charged in the instances stated below. All transactions will include a processing fee of 3.5%. The regular fee for your attended session will be automatically charged to this card on the business day following your appointment. Late cancellations (less than 24 hours notice) and no-show fees will automatically be charged to your card.
If you are a client who is using insurance, then the late cancellation fee charged will be the rate contracted with the insurance company for sessions. Please inquire with the office if you have questions about what the fee would be, based on your insurance. If you are a cash-paying client, then the cancellation fee is the full amount you pay for each session.
If your credit card payment does not go through, we will attempt to contact you before your upcoming appointment. If we cannot reach you, future appointments may be canceled until payment is received.
Please call our office at 360-281-6824 AND email us at firstname.lastname@example.org if you need to cancel or reschedule. Both are necessary to cancel your appointment. Please also indicate if you will attend your next scheduled appointment, in your email. Thank you for your cooperation.
We encourage you to ask any questions you may have regarding our financial policy so that you may have a clear understanding. If financial hardship exists, please speak with a member of our staff concerning your treatment options. Our goal is to concentrate on returning you to optimal health and to establish overall well-being. We value you as a client and look forward to serving you.