In order to reduce confusion and misunderstanding between our clients and our practice, we have adopted the following financial policy.
Whether you are paying fully out of pocket or have mental health coverage with your insurance, our staff is prepared to answer your questions and concerns.
If at any time you are eligible for insurance or your insurance plan changes, please notify the office immediately. Without doing so there may be a lapse in reimbursement that you could be responsible for.
We do not under any circumstances accept Cobra insurance coverage. If we are alerted you are using Cobra you will be responsible for all fees. If your insurance is ending and you now have Cobra, please call the office to discuss what the cash rate would look like for your provider.
With insurance, most clients will experience at least some out-of-pocket expenses. The amount insurance pays varies from one policy to the next. As part of our process, we will call to verify the extent of your coverage and will contact you to let you know your payment responsibility. However, the final extent of your coverage and the exact amount of your liability can only be determined after your claims have been processed by your insurance carrier. We recommend all of our clients take the time to verify their own coverage for mental health care, specifically outpatient, before beginning treatment at our office. If you do this be sure to ask the representative for a reference number. The benefits quoted to us by your insurance company are not a guarantee of payment. If for any reason your insurance company does not pay for services or deems certain procedures as non-covered, you will be entirely responsible for the agency's contracted rate. Any balance outside of what has been previously quoted is your responsibility and payment is due upon receipt of a statement from our office unless otherwise agreed on.
The office will contact you in the event there is a difference between what was paid at the time of service, and what the insurance company has placed towards your patient responsibility. If you have any questions or concerns about an account balance, please contact our billing department at (564) 397-0964 or our main office at (360) 281-6824.
We require a card to be stored in your file. This card number is stored in a secure and HIPPA-compliant system. It will only be charged in the instances stated below. There is a processing fee of 3.5% for those using a Debit or Credit card. The regular fee for your attended session will be automatically charged to this card on the business day following your appointment. Late cancellations (less than 24 hours' notice) and no-show fees will also automatically be charged to your card.
If you are a client who is using insurance, then the late cancellation fee charged will be the rate contracted with the insurance company for sessions. Please inquire with the office if you have questions about what the fee would be, based on your insurance. If you do not use insurance then the cancellation fee is the full amount you pay for each session.
If your card payment does not go through, we will attempt to contact you before your next upcoming appointment. If we are not able to reach you, future appointments will be canceled until either payment is made or a payment plan is agreed upon.
Please call our office at 360-281-6824 and email us at, cancelabwcs@gmail.com if you need to cancel or reschedule. Please also indicate if you will attend your next scheduled appointment, in your email. Thank you for your cooperation.
We encourage you to ask any questions you may have regarding our financial policy so that you have a clear understanding. If financial hardship exists, please speak with a member of our staff concerning your treatment options. Our goal is to return you to optimal health and establish overall well-being. We value you as a client and look forward to working with you.