To reduce confusion and misunderstanding between our clients and our practice, we have adopted the following financial policy:
Whether you are paying fully out of pocket or have mental health coverage with your insurance, our staff is prepared to answer your questions and concerns as best we can.
If at any time you are eligible for insurance or your insurance plan changes, please notify the office immediately. Without doing so there may be a lapse in reimbursement that you could be responsible for.
We do not under any circumstances accept Cobra insurance coverage. If we are alerted you are using Cobra you will be responsible for all associated fees. If your insurance is ending and you now have Cobra, please call the office to discuss alternatives.
With insurance, most clients will experience at least some out-of-pocket expenses. The amount insurance pays varies from one policy to the next. As a courtesy, we will call to verify the extent of your coverage and will contact you to let you know your payment responsibility before your first scheduled appointment. However, the final extent of your coverage and the exact amount of your expense can only be determined after your claims have been processed by your insurance carrier.
We recommend all of our clients take the time to verify their coverage for mental health care, specifically outpatient, before beginning treatment at our office. If you do this be sure to ask the representative for a reference number.
If for any reason your insurance company does not pay for services or deems certain services as non-covered, you will be responsible for the agency's contracted rate with your insurance company. Any balance outside of what has been previously quoted is your responsibility and payment is due upon receipt of a statement from our office unless otherwise agreed on.
In the event there is a difference between what was paid at the time of service and what the insurance company has listed as your patient's responsibility, the office will contact you. If you have any questions or concerns about an account balance, please contact our office at (360) 281-6824.
We require a card to be stored in your file. This card number is stored in a secure and HIPPA-compliant system. It will only be charged in the instances stated below. If you are planning on using a Health Saving Account or Flexible Saving Account, please let the office know as these are charged differently. There is a processing fee of 3.5% for those using a Debit or Credit card. The regular fee for your attended session will be automatically charged to this card on the business day following your appointment. Late cancellations (less than 24-hour notice) and no-show fees will be automatically charged to your card.
If you are a client who is using insurance, then the late cancellation fee charged will be the rate contracted with the insurance company. Please inquire with the office if you have questions about what the fee would be. If you are not using insurance then the cancellation fee is the full amount you pay for each session.
If your card payment does not go through, we will attempt to contact you before your next upcoming appointment. If we are not able to reach you, future appointments will be canceled until either payment is made or a payment plan is agreed upon.
Please call our office at 360-281-6824 and email us at, cancelabwcs@gmail.com if you need to cancel or reschedule. Please also indicate if you will attend your next scheduled appointment, in your email. Thank you for your cooperation.
We encourage you to ask any questions you may have regarding our financial policy so that you have a clear understanding. If financial hardship exists, please speak with a member of our staff concerning your treatment options. We value you as a client and look forward to working with you.