Job Application- Cruise Specialist
Please complete the form below to apply for a position with us.
Family name and First name
Street Address Line 2
State / Province
Postal / Zip Code
Antigua and Barbuda
Bosnia and Herzegovina
Central African Republic
Cocos (Keeling) Islands
Democratic Republic of the Congo
Turkish Republic of Northern Cyprus
Papua New Guinea
Republic of the Congo
Saint Kitts and Nevis
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Sao Tome and Principe
Trinidad and Tobago
Tristan da Cunha
Turks and Caicos Islands
United Arab Emirates
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Date of Birth
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Additionnal information (relevant experience for example)
How did you hear about Coasters & Castles Travel
Have you been convicted of a felony or misdemeanor? Background checks are performed on all candidates at application time and agents annually
Is there any conflict of interest that would prevent you from being a Vacation Specialist with Coasters & Castles Travel?
Attention to Detail is very important in our Vacation Specialist roles. Please read this application VERY carefully and provide the requested information. Candidates who fail to follow these directions will not be offered an opportunity for an interview.
Agent Information: Due to regulatory requirements, please note we are not accepting agents who live in CA or DE . Additionally, there are regulatory requirements that require residents of certain states to register every year and pay a fee to the state (currently FL).
How many years experience do you have in customer service?
How many years experience do you have in marketing?
How many years experience do you have in sales?
Vacation Specialist role:
Our Vacation Specialists (agents) are Independent Contractors working under the credentials of Coasters & Castles Travel. Our agents are responsible for locating their own clients and those clients remain the property of the agent.
Our Vacation Specialists are responsible for locating their own clients.
Our Vacation Specialists must have a significant personal knowledge of Disney Destinations
Our Vacation Specialists must have ambition to build their own business and a desire to learn and develop.
Please tell us your cruise vacation experience as an adult since 2015. Attention to detail is critical. We require all of these questions be answered in order to consider your candidacy.
How many ocean cruises have you taken since 2015?
Which Ocean Cruise lines have you sailed since 2015?
Which itineraries have you sailed since 2015?
How many river cruises have you taken since 2015?
Which River cruise lines have you sailed?
Which itineraries have you taken on the river cruises and when did you cruise?
Have you planned cruises for friends and family? If so, please provide three references that we may call. Must include name and phone number.
Tell us how you plan your vacations. What tools do you use, where do you get your information, what information is important in your decision making? Details are important!
Why are you interested in becoming a Vacation Specialist that specializes in cruising?
What ideas do you have for marketing yourself to prospective clients?
How many hours a week can you dedicate to this role?
Do you have a reliable computer with reliable internet access (Smart phone is not sufficient)
Do you have a printer?
Are you proficient in Microsoft Office programs?
Do you have Microsoft Office programs on your home computer?
Are you comfortable using social media such as Facebook & Instagram?
Cruise Knowledge Assessment
1. What is muster?
A famous drink only available on a cruise
A mandatory drill that all onboard must participate in related to safety
A cabin type
A kids' club on a ship
2. What is a closed loop cruise?
A cruise that starts at a domestic port and ends at the same domestic port
A cruise that starts at any domestic port and ends at a different domestic port
A cruise that starts and ends at the same international port
A cruise that starts and ends at a different international port
3. When is a passport REEQUIRED on a cruise?
Anytime you take a cruise
On any cruise EXCEPT a closed loop cruise
On any international cruise
4. What is Great Stirrup Cay?
A Drink on a Royal Caribbean Ship
Norwegian Cruise Line's private island in the Bahamas
A port in Mexico
A stateroom type
5. What is Coco Cay?
A port in a Mediterranean Cruise
A stateroom type
Royal Caribbean Cruise Lines' private island in the Bahamas
A drink on a Norwegian Cruise ship
6. What does it mean to tender into port?
Provide credit card to get to the port
Taking a boat into port from the ship because the port is not deep enough for the ship to dock
Delivery of your luggage into your room
Paying of gratuities
7. What is a repositioning cruise?
A cruise in which guests change cabins at least once during the cruise.
A cruise in which the embarkation port and the disembarkation port are different
A cruise where the crew changes at each port
A cruise in which the direction the ship is facing while underway is different. The ship is backing up.
8. What side of the ship is the starboard side?
9. A river cruise can hold up to 3000 passengers- True or False?
10. Can you get free WIFI on your European river cruises?
For those whose experience meet our minimum requirements AND pass the knowledge check, we will invite you for a phone interview with the agency owners. There will be some research required for this interview as research is a huge part of this role.
For those we invite for the interview, We will be emailing you our scenarios and history. You will need this information for the interview. It is your responsibility to ensure that you receive the email. It will be sent once we are notified of your time selection for the interview. If you do not receive it, please email us at email@example.com or message us on Facebook.
I understand that I need to make sure I have the scenario email.
I will not ensure that I have the email and understand that this will reflect poorly on my candidacy.
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