In the On Duty grid, fill out one row for each person you dealt with. If you know the name (look on receipt for server name) enter it. If not, enter NA. Select the race if you can tell. Enter the height in feet and inches (5'10"). In other, put other identifiers, such as glasses, beard, etc.

Did you include a host, a server and a MANAGER?

Here is a sample Host narrative. You should enter someting similar.

My partner and I entered the restaurant at 11:44 AM. We were greeted at the host stand by Manager #1 and Host #1, both of whom said, "Hello!" at the same time. Host #1 continued, "Hi! Two for lunch?" I replied in the affirmative. Manager #1 instructed Host #1 where to seat us, at which time he turned to us and said, "Right this way." There were four servers who stood in front of the kitchen line and as we passed by they each offered a friendly greeting. 

We were led to a four top, and we took the two outside seats. Host #1 removed the place settings that were directly in front of us but did not slide over the other two place settings. Instead, we had to slide over to the place settings. We found this to be rather odd. He waited until we were seated and put the menus down in front of us and put the specialty menu in the center of the table. He closed with, "Enjoy," and then departed.

Manager #1 and Host #1 each said, "Thank you, have a nice day," as we departed. 

Here is a sample narrative. You can use it as a guide for your narrative.

At 12:09 PM, Server #1 returned and asked if we had any questions. I said I was still undecided between the Blackened Halibut Salad or the Cioppino. He described the salad and recommended it. I ordered same. My partner inquired about the tomato soup and grilled cheese which he described as a half sandwich with white cheese and tomato basil soup. He also described the spinach with garlic and olives. My partner ordered the tomato basil soup and sandwich with a side of spinach. 

Before Server #1 departed the table, he removed the Carpaccio plate, but the small plates and forks remained on the table (even though we had pushed them to the side). Busser #1 refilled our water glasses on two occasions and also failed to remove the plates and forks from the table.  

At 12:28 PM, Server #1 delivered our entrees. He placed each item correctly and then asked if we needed anything else. We requested fresh ground black pepper. He returned immediately with the large peppermill. 

A few minutes after I started eating my salad, I realized that my halibut was very overcooked. When Server #1 returned to check in, I showed him the halibut. He immediately placed the halibut on a small plate (leaving the salad on my plate) and took it to the kitchen.  

Server #1 returned five minutes later with a fresh, perfectly blackened and cooked piece of halibut. He returned two minutes later to make certain I was satisfied. He also brought us another basket of bread.

By 1:00 PM, we had finished our meals, and Server #1 returned to clear our table. After doing so, he asked if we would like some dessert or an after lunch coffee. We replied, "No thank you," but he continued, "We have some very incredible desserts." Again, we declined his offer. 

At 1:04 PM, we were presented with guest check #7, which correctly totaled $80.48. My credit card was quickly and accurately processed. When Server #1 returned with my card and receipts he said, "Thank you and have a good day. I hope to see you again soon." I added a $16.52 gratuity. 

Server #1 displayed professionalism when I showed him that my halibut was overcooked. He was warm, friendly and understanding. We appreciated his attentive nature and attention to details as they made us feel well cared for. Additionally, he proved himself knowledgeable about the menu.