1. ENROLMENT CONDITIONS:
Students are required to re-enrol each year. We do not automatically roll over our years or student bookings. A Booking Renewal Form must be completed before starting lessons to help secure a spot. Enrolment commence at the first class available after enrolment form is completed. The minimum period of enrolment is 12 active weeks (6 fortnightly payments). This is a perpetual (ongoing) agreement. Direct debit will continue for the 48 week year unless enrolment cancelled with 2 week’s notice as required.
2. PAYMENT OF FEES:
Classes are booked on a 48 week year basis and fees must be paid regardless of attendance. We do not offer casual lessons. Payment of fees is due fortnightly via direct debit. Bookings will not be made without payment of your registration. This registration is a yearly fee which also includes Gymnastic Queensland registration.
3. LEGALLY BINDING AGREEMENT:
I understand that this agreement is a legally binding contract regardless of if I/my child attends the classes. I acknowledge that increases in periodic payments may occur; members will be given a minimum of 14 days’ written notice.
4. REFUND POLICY:
YMCA has a NO REFUND Policy. Should you not attend classes you will not receive a credit or refund of the direct debits taken from your account.
5. CANCELLATION OF BOOKINGS:
Cancellation of bookings are accepted and 2 weeks written notice must be given prior to cancelling. If you are unable to continue your lessons due to illness or injury for an extended portion of the program, then you must submit a medical certificate to Programs Management. Members may cancel an enrolment after the minimum period of 12 active weeks (6 fortnightly payments. You must provide fourteen (14) days’ notice if you wish to cancel your enrolment. To cancel your enrolment, please see reception to complete a customer request form or send an email to reception. A confirmation return email from us is required to finalise the cancellation. Any fees due within your fourteen (14) days’ notice period will be charged as normal and any outstanding fees must be paid at the time of cancellation. Cancellations will be processed from the date of receipt of your request.
6. CHANGES TO BOOKINGS:
Students are enrolled for a year of lessons on a predetermined day and time for the duration of the year. A change to your original booking must be made at reception and will be based on class availabilities.
7. MISSED LESSONS & MAKE UP POLICY:
Make ups will only be granted if there are places in a similar class for the following week you will miss your class. If a place cannot be found, you will not be credited for the missed lesson. Makeup lessons are only offered for illness and under exceptional circumstances for other matters.
If an enrolled child is unable to make a class due to illness or other circumstances the parent needs to contact reception before the commencement of your child’s said class (if this does not happen we cannot count a missed class as a “make up class”).
Missed classes must be phoned in to the centre. Make up lessons cannot be changed or rebooked. Make up lessons must be finalized before the end of year or they are forfeited. Make up lessons will not be available if fees are outstanding. All Make Up lessons are subject to change at the discretion of YMCA management. Missed make up lessons are forfeited and cannot be rebooked. Refunds and credits do not apply.
Our private and high needs classes do not have make up classes. If you have a medical certificate we can issue you a credit on your account to be used for future lessons.
8. OUTSTANDING FEES:
We will suspend your enrolment as soon as the bank has informed us that a payment has defaulted. We will notify you by SMS, phone and/or email when a payment has defaulted.
You will be charged a fail payment fee of $10.00 for each time a payment defaults. This is in addition to your outstanding fees.
If you fail to contact us to bring your account up to date within seven (7) days of receiving notification, we may begin to take action to recover your outstanding fees.
If your fees remain unpaid for longer than seven (7) days, we have the right to cancel your enrolment with your outstanding fees and the remaining balance owed.
9. PICK UP / DROP OFF
Children remain your responsibility at all times. YMCA will not be responsible for supervising children outside of their class times. We ask that all children are walked into the facility and picked up from inside the facility. At no times should any children be left at our premise unsupervised by a parent/guardian.
10. CHANGES TO CLASSES:
YMCA reserves the right to amalgamate, move or alter classes where low class participation levels occur. We will notify all participants affected by these changes via email, SMS or phone.
If your child has progressed to the next level please check Green desk and then contact reception to make the change.
11. MEDICAL ASSISTANCE:
By joining a YMCA program you authorise the YMCA Staff to obtain for your child any necessary medical attention at your expense and understand you will be notified as soon as possible. You give YMCA permission to call an ambulance if staff deems it necessary.
12. CORRECT APPAREL:
Students are to wear suitable sports clothes to gymnastics. Ideally a leotard or leggings/shorts and a t-shirt for girls and shorts and a t-shirt for boys. Long hair should be tied back and jewelry should be removed. For safety reasons, students should not wear clothing with denim, buttons or zips.
13. SIBLINGS:
Siblings not attending a program must be supervised at all times by a parent/carer and are not permitted onto the gymnastics floor.
14. ACCESS TO FACILITIES:
Students and families are not permitted to access the gymnastics facilities before or after class for “free play”. These facilities are only permitted for use during classes under the direction of a YMCA staff member.
15. CHANGEROOMS:
Children are to be supervised at all times when using changerooms. There is a gymnasts only bathroom located in the gymnastic hall
16. SUSPENSION:
YMCA Gymanstics allows up to 8 weeks free of charge for suspensions. Members have the privilege to suspend their enrolment by filling out a customer request form at reception. Members are entitled to suspend their enrolment for a maximum of 2 unpaid weeks per 12 week block of payments (8 weeks per year). All suspensions must be actioned before the nominated time period. Suspensions will not be back dated. Two weeks' notice must be given for any suspension to be put in place.
17. BREACH OF CENTRE RULES OR BEHAVIOUR:
Centre Rules and Expectations of Behaviour are established for the safety and enjoyment of all participants and are outlined in our Parent Handbooks. Breaches of these rules may result in your/your child’s exclusion from the program following consultation between centre staff and parents.
18. PUBLIC HOLIDAYS:
Classes do not run on public holidays and your account is not charged on these days.
19. PRIVACY POLICY:
The information we collect by your completion of this document is for the purpose of properly providing our services to you/your child. The information will remain confidential and will be used strictly in accordance with our Privacy Policy.
20. GREENEDESK:
GreeneDesk PTY Ltd provide secure online software that will help the YMCA to provide a higher level of service to our customers. For your personal online account with GreeneDesk to be activated, the YMCA will need to transfer some of your personal information we hold to GreeneDesk. The YMCA will only transfer minimal personal information to GreeneDesk. This transfer will include Student/Family Name, Age, Gender & YMCA ID Number, Lesson Day, Time & Level, Parent’s Name, Email Address & Mobile Number. Once your GreeneDesk account is created you are free to set the information security controls that you require.
21. LOST PROPERTY:
The YMCA takes no responsibility for lost property. Families are advised not to bring any valuables to the program. Please ensure you name all of your child’s belongings. Lost items will be placed in our lost property basket at reception. Items are taken to good will at the end of each term.
22. PHOTOGRAPHY & ELECTRONIC DEVICES:
For privacy reasons, please discuss photography with management before taking photos. Photos and filming of classes is not permitted without YMCA approval. All children are required to provide an ‘Image Release Form” prior to starting classes.
23. CHILD PROTECTION:
SAFEGUARDING CHILDREN & YOUNG PEOPLE - The YMCA is committed to Safeguarding children and young people and has a range of policies and procedures to keep children and young people safe. Details of these policies are available at www.ymcabrisbane.org along with information on YMCA’s obligation to report child safety concerns, and how you can report child safety concerns.
24. GYM SAFETY:
Please refer to our parent Handbook www.ymcafitness.com or for our gym safety guidelines.