You can always press Enter⏎ to continue
AKAM quick-fire 10-question survey: on digital KAM.
START
1
The COVID pandemic has mobilized our customers to interact with their key account managers using more digital channels (Eg. Zoom, Teams, Slack, Whatsapp, etc.)
Strongly Disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
Row 0, Column 0
Row 0, Column 1
Row 0, Column 2
Row 0, Column 3
Row 0, Column 4
Strongly Disagree
Row 0, Column 0
Disagree
Row 0, Column 1
Neither agree nor disagree
Row 0, Column 2
Agree
Row 0, Column 3
Strongly agree
Row 0, Column 4
Previous
Next
Submit
Press
Enter
2
Our customers engage with our digital channels (websites, blogs, social media, webinars, etc) much more than before the pandemic.
Strongly Disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
Row 0, Column 0
Row 0, Column 1
Row 0, Column 2
Row 0, Column 3
Row 0, Column 4
Strongly Disagree
Row 0, Column 0
Disagree
Row 0, Column 1
Neither agree nor disagree
Row 0, Column 2
Agree
Row 0, Column 3
Strongly agree
Row 0, Column 4
Previous
Next
Submit
Press
Enter
3
My organization is speeding up its digital transformation initiatives to be able to keep up with the customers and the competition.
Strongly Disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
Row 0, Column 0
Row 0, Column 1
Row 0, Column 2
Row 0, Column 3
Row 0, Column 4
Strongly Disagree
Row 0, Column 0
Disagree
Row 0, Column 1
Neither agree nor disagree
Row 0, Column 2
Agree
Row 0, Column 3
Strongly agree
Row 0, Column 4
Previous
Next
Submit
Press
Enter
4
The new hybrid concept for working with customers (a combination of digital and physical touch-points) is here to stay.
Strongly Disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
Row 0, Column 0
Row 0, Column 1
Row 0, Column 2
Row 0, Column 3
Row 0, Column 4
Strongly Disagree
Row 0, Column 0
Disagree
Row 0, Column 1
Neither agree nor disagree
Row 0, Column 2
Agree
Row 0, Column 3
Strongly agree
Row 0, Column 4
Previous
Next
Submit
Press
Enter
5
How has hybrid working with key accounts during the pandemic changed KAM?
Better
Same
Worse
Overall communication
Row 0, Column 0
Row 0, Column 1
Row 0, Column 2
Exchange of valuable information
Row 1, Column 0
Row 1, Column 1
Row 1, Column 2
Number of customer contacts
Row 2, Column 0
Row 2, Column 1
Row 2, Column 2
Strength of relationship
Row 3, Column 0
Row 3, Column 1
Row 3, Column 2
Collaboration
Row 4, Column 0
Row 4, Column 1
Row 4, Column 2
Team effectiveness
Row 5, Column 0
Row 5, Column 1
Row 5, Column 2
Your job satisfaction
Row 6, Column 0
Row 6, Column 1
Row 6, Column 2
Overall communication
Exchange of valuable information
Number of customer contacts
Strength of relationship
Collaboration
Team effectiveness
Your job satisfaction
Better
Row 0, Column 0
Same
Row 0, Column 1
Worse
Row 0, Column 2
Better
Row 1, Column 0
Same
Row 1, Column 1
Worse
Row 1, Column 2
Better
Row 2, Column 0
Same
Row 2, Column 1
Worse
Row 2, Column 2
Better
Row 3, Column 0
Same
Row 3, Column 1
Worse
Row 3, Column 2
Better
Row 4, Column 0
Same
Row 4, Column 1
Worse
Row 4, Column 2
Better
Row 5, Column 0
Same
Row 5, Column 1
Worse
Row 5, Column 2
Better
Row 6, Column 0
Same
Row 6, Column 1
Worse
Row 6, Column 2
1
of 7
Previous
Next
Submit
Press
Enter
6
I feel that I get the necessary support from my organization and my supervisors to deal with all the changes taking place with my customer and within our own organization.
Strongly Disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
Row 0, Column 0
Row 0, Column 1
Row 0, Column 2
Row 0, Column 3
Row 0, Column 4
Strongly Disagree
Row 0, Column 0
Disagree
Row 0, Column 1
Neither agree nor disagree
Row 0, Column 2
Agree
Row 0, Column 3
Strongly agree
Row 0, Column 4
Previous
Next
Submit
Press
Enter
7
I will need to update my skills and capabilities to deal with all the changes that have occurred in my business if I want to be successful.
Strongly Disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
Row 0, Column 0
Row 0, Column 1
Row 0, Column 2
Row 0, Column 3
Row 0, Column 4
Strongly Disagree
Row 0, Column 0
Disagree
Row 0, Column 1
Neither agree nor disagree
Row 0, Column 2
Agree
Row 0, Column 3
Strongly agree
Row 0, Column 4
Previous
Next
Submit
Press
Enter
8
Which of these statements best applies to your current position on the new digital technologies used in KAM?
Please select one
Uncomfortable with digital technologies, prefer to avoid if possible
Can handle a couple of digital technologies, need training to become more competent
Able to handle enough commonly-used digital technologies
Digitally competent across a wide spectrum
Love digital technologies and learning new ones
Previous
Next
Submit
Press
Enter
9
What industry/sector are you working in?
Manufacturing
Distribution/consumer goods
Healthcare/pharma
Professional services
IT/technology
Other
Previous
Next
Submit
Press
Enter
10
How long have you been a key account or a strategic account manager?
2 years or less
2-5 years
5-8 years
8-11 years
11 years or more
Previous
Next
Submit
Press
Enter
Should be Empty:
Question Label
1
of
10
See All
Go Back
Submit