ADA Paratransit Eligibility Determination Survey

ADA Paratransit Eligibility Determination Survey - 2024

By: Jess Segovia, ADA Guru
ADA Guru is conducting a survey of ADA Paratransit Eligibility Determination programs throughout the United States. The purpose of this survey is to understand how public transit agencies manage the eligibility determination process, and to understand the many unique approaches used in our industry.

Please answer the questions below as accurately as possible. If data is not readily available, make your best educated guess.

The results of this survey will be shared with all who provide an email address. And feel free to share this survey with other eligibility determination professionals in and around your region.

NOTE: All questions with a red * are required. All information will be kept confidential and no names, agencies, contact information, etc. will be used or distributed.

As always, thank you for your continued support of ADA Guru!
PARTICIPANT INFORMATION
1. Name (optional)
2. Email Address (optional)
example@example.com
3. Agency (optional)
4. State (required)*
5. Website Address (optional)*
RuralSuburbanUrbanOther
1-99100-299300-599600-9991000-14991500-19992000-25992500-29993000-39994000-49995000-59996000-69997000-79998000-89999000-999910,000-1499915,000-1999920,000+Other
agency employee/scontracted outcombination of agency and contractor staffOther
1-1011-2425-5051-100101-150151-200201-300301-400401-499500-740750-9991000+
One part-time employee1 full-time employee23456-1011-2021-3031-5051-100101+Other
Paper applicationOnline applicationVerification form completed by a medical professionalTelephone interviews for allTelephone interview when neededIn-person assessment at your facility when neededIn-person assessment at your facility for allIn-person assessment at the applicant’s home when neededIn-person assessment at the applicant’s home for allTravel training provided during / immediately after in-person assessmentWheelchair strapping and markingOther
Not applicableDisability typeThe age of the applicantSpecific details provided by applicant and/or in professional verificationInconsistencies between application, professional verification, and/or telephone interviewAn incomplete applicationOther

13. In calendar year 2023, what percentage of applicants were determined to be unconditional, conditional/trip-by-trip, temporary, and ineligible? (please type your answer in each box, if applicable)*

Rows	Percentage
Unconditional
Conditional / Trip-by-Trip
Temporary
Ineligible
Other

6 months1 year2 years3 years4 years5 years+Lifetime eligibilityOther
No, age is not considered in the eligibility decisionYes, 55+Yes, 60+Yes, 62+Yes, 65+Yes, 70+Yes, 75+Other
Yes, all the timeYes, occasionallyNo, I base decisions on the information provided / observations madeOther
Handled in-house by agency Paratransit driversHandled by general Paratransit contractor/sHandled by a third-party contractor hired only for eligibility tripsUber, Lyft and/or similar serviceNo transportation services providedOther
Making accurate and fair determinationsDenying applicantsWorking with individuals with disabilitiesMeeting the demand for eligibility determination requestsMeeting the 21 day determination requirementDetermining whether to provide unconditional or conditional eligibility for an applicantStaying in budgetTransportation to/from in-person assessmentsWhen to require a telephone call / in-person assessmentOther
Improving application contentImproving professional verification form contentChanging professional verification processAdding a telephone interview for some applicantsAdding a telephone interview for all applicantsAdding in-person assessment for some applicantsAdding in-person assessment for all applicantsNew and/or increased use of technology / softwareHiring a contractor to manage the eligibility determination processBringing the program in-houseAdding a wheelchair marking and strapping programOur program is perfect the way it isOther
Yes, all applicants receive informationYes, but only with those that are conditional / trip-by-trip eligible or deniedNo fixed route information is providedOther
YesNo
YesNo
Agency staffEligibility contractorA separate travel training contractorOther
Total number of participants trainedQuality of the training receivedCost per participantOther
25. Please provide any additional information or descriptions of best practices that you believe help ensure an effective and compliant Paratransit eligibility determination process and/or Travel Training program. (optional)
Should be Empty:

ADA Paratransit Eligibility Determination Survey - 2024

PARTICIPANT INFORMATION