• MEMBERSHIP FREEZE OPTIONS
    Updated September 2024

    MEDICAL     - If the primary member becomes physically unable to use a substantial portion of the health club services for 30 or more consecutive days and is under the medical care of a doctor, physician assistant, or nurse practitioner, you may request to freeze your membership. Medical freezes have no freeze fees.


    ELECTIVE - The primary member may freeze their membership up to three (3) times per calendar year for a minimum period of one (1) month and a maximum period of three (3) months. A $25 fee per month that the membership is frozen will be charged to the primary member's account as per the billing cycle. If the membership is pre-paid, the fee will be required prior to the start of the freeze.  

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    If the membership has not passed the original obligation date, medical freezes will add the freeze time to all agreements for both membership and personal training services. If the membership has passed the original obligation date (medical or elective), only one (1) month will be added. This includes, but is not limited to, sub-members and their respective personal training agreements.

    There are no partial membership freezes. The entire membership will be placed on freeze. 

    All freezes are considered inactive memberships. Inactive memberships will have no access to use any services of (at) American Family Fitness.

    Memberships are frozen in month increments from membership bill date to membership bill date. 

    Scheduled Maintenance Fee will NOT be suspended and will bill as scheduled.

    Please complete and submit 7 business days PRIOR to your next draft.

    If the use of the club prior to the scheduled end of the freeze term is desired, the primary member may contact or visit any club location to reactivate the membership, a prorate may be collected based upon the date resumed.

    To request to freeze your membership, please select the type of freeze from the options below:

     

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    • Medical Freeze 

    • Freeze form must be accompanied by a completed Verification of Disability Form refraining member from exercising for more than a 30-day period.

      Medical freezes do not have freeze fees.

      There are no partial membership freezes. The entire membership will be placed on freeze.

      Freezes must have an ending date to which the membership is to be removed from inactive status.

      If the membership has not passed the original obligation date, medical freezes will add the freeze time to all agreements for both membership and personal training services. If the membership has passed the original obligation date, only one (1) month will be added. This includes, but is not limited to, sub-members and their respective personal training agreements.

      Scheduled Maintenance Fee will NOT be suspended and will bill as scheduled.

      Without complete and correct information, the request will be denied. Submit copies of all necessary documentation with this form.

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    • Elective Freeze 

    • The primary member may freeze their membership up to three (3) times per calendar year for a minimum period of one (1) month and a maximum period of three (3) months. A $25 fee will be charged to the primary member's account as per the billing cycle for every month frozen for requests. If the membership is pre-paid, the fee will be required prior to the start of the freeze.

      • Freezes apply to all existing members on the account. Partial membership freezes are not permitted. 
      • All freezes are considered inactive memberships; thereby, frozen members do not have access to any American Family Fitness facilities or services during the freeze period.
      • Memberships are frozen in 30-day increments starting from the scheduled membership bill date.
      • Inactive time for elective freezes does not count towards the obligation outlined within the membership agreement terms. If the membership agreement terms have not been met, a revised obligation date will be assigned to all agreements under the membership once it becomes active again. This includes, but is not limited to, sub members and their respective personal training agreements.
      • Scheduled Maintenance Fee will NOT be suspended and will bill as scheduled.

  • After completing and submitting this form, please allow 3-5 business days to confirm your request.  Business days are Monday – Friday excluding holidays. Some requests may require additional information.

    Your submission date (provided all necessary information is included) is the date used to process your request. Requests are not finalized until all required information is received. Incomplete request(s) will be voided. 

    No reimbursement or credit will be given for any prior period of time if the request was submitted within 7 days of your next membership bill date.

    Membership may be canceled prior to your new obligation date for the reasons expressly listed within your membership agreement.   

    Requests outside the terms of this form will not be honored.

    Scheduled Maintenance Fee will NOT be suspended and will bill as scheduled.

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