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Dud Refund Request

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    Elite Fireworks Dud Fireworks Refund Request Form

    At Elite Fireworks®, we strive to provide top-quality fireworks and exceptional customer service. While our products are designed to perform flawlessly, we understand that, in rare cases, issues may occur. We are committed to resolving these situations promptly and efficiently. Please complete the following form to request a refund for any non-performing items.

    Instructions for Submission

    1. Complete this form in full.
    2. Attach a clear photo of your receipt and any supporting photos or videos.
    3. Allow up to 4 weeks for processing.
    4. Our team will reach via email to the email address provided with outcome and possible
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    Customer and Purchase Information

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    In-store address or ship from location
    Please Select
    • Please Select
    • Afghanistan
    • Albania
    • Algeria
    • American Samoa
    • Andorra
    • Angola
    • Anguilla
    • Antigua and Barbuda
    • Argentina
    • Armenia
    • Aruba
    • Australia
    • Austria
    • Azerbaijan
    • The Bahamas
    • Bahrain
    • Bangladesh
    • Barbados
    • Belarus
    • Belgium
    • Belize
    • Benin
    • Bermuda
    • Bhutan
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    • Cambodia
    • Cameroon
    • Canada
    • Cape Verde
    • Cayman Islands
    • Central African Republic
    • Chad
    • Chile
    • China
    • Christmas Island
    • Cocos (Keeling) Islands
    • Colombia
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    • Cook Islands
    • Costa Rica
    • Cote d'Ivoire
    • Croatia
    • Cuba
    • Curaçao
    • Cyprus
    • Czech Republic
    • Democratic Republic of the Congo
    • Denmark
    • Djibouti
    • Dominica
    • Dominican Republic
    • Ecuador
    • Egypt
    • El Salvador
    • Equatorial Guinea
    • Eritrea
    • Estonia
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    • Lithuania
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    • Mauritius
    • Mayotte
    • Mexico
    • Micronesia
    • Moldova
    • Monaco
    • Mongolia
    • Montenegro
    • Montserrat
    • Morocco
    • Mozambique
    • Myanmar
    • Nagorno-Karabakh
    • Namibia
    • Nauru
    • Nepal
    • Netherlands
    • Netherlands Antilles
    • New Caledonia
    • New Zealand
    • Nicaragua
    • Niger
    • Nigeria
    • Niue
    • Norfolk Island
    • Turkish Republic of Northern Cyprus
    • Northern Mariana
    • Norway
    • Oman
    • Pakistan
    • Palau
    • Palestine
    • Panama
    • Papua New Guinea
    • Paraguay
    • Peru
    • Philippines
    • Pitcairn Islands
    • Poland
    • Portugal
    • Puerto Rico
    • Qatar
    • Republic of the Congo
    • Romania
    • Russia
    • Rwanda
    • Saint Barthelemy
    • Saint Helena
    • Saint Kitts and Nevis
    • Saint Lucia
    • Saint Martin
    • Saint Pierre and Miquelon
    • Saint Vincent and the Grenadines
    • Samoa
    • San Marino
    • Sao Tome and Principe
    • Saudi Arabia
    • Senegal
    • Serbia
    • Seychelles
    • Sierra Leone
    • Singapore
    • Slovakia
    • Slovenia
    • Solomon Islands
    • Somalia
    • Somaliland
    • South Africa
    • South Ossetia
    • South Sudan
    • Spain
    • Sri Lanka
    • Sudan
    • Suriname
    • Svalbard
    • eSwatini
    • Sweden
    • Switzerland
    • Syria
    • Taiwan
    • Tajikistan
    • Tanzania
    • Thailand
    • Timor-Leste
    • Togo
    • Tokelau
    • Tonga
    • Transnistria Pridnestrovie
    • Trinidad and Tobago
    • Tristan da Cunha
    • Tunisia
    • Turkey
    • Turkmenistan
    • Turks and Caicos Islands
    • Tuvalu
    • Uganda
    • Ukraine
    • United Arab Emirates
    • United Kingdom
    • United States
    • Uruguay
    • Uzbekistan
    • Vanuatu
    • Vatican City
    • Venezuela
    • Vietnam
    • British Virgin Islands
    • Isle of Man
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    • Wallis and Futuna
    • Western Sahara
    • Yemen
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    • Zimbabwe
    • Other
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    Non-Performing Item Details

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    Non-Performing Item
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    What happened?
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    Digital or physical receipt
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    Max. file size: 10.6MB
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    Video or photo image of issue
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    Max. file size: 10.6MB
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    Anything else?
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    | declare that the information provided in this form is accurate and truthful to the best of my knowledge. I understand that the processing of my refund request may take up to 4 weeks.

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    | declare that the information provided in this form is accurate and truthful to the best of my knowledge. I understand that the processing of my refund request may take up to 4 weeks.
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    Legal Disclaimer

    By submitting this form, you acknowledge and agree to the following terms:

    • The refund process is subject to verification of the claim by Apex Fireworks LLC.
    • Refunds are issued as credit for the same value as the item and are non- transferable.
    • Apex Fireworks LLC reserves the right to deny any refund request if the information provided is incomplete, inaccurate, or if the claim is deemed fraudulent.
    • Apex Fireworks LLC is not liable for any indirect, incidental, or consequential damages resulting from the use or misuse of its products.
    • This form and its processing do not constitute an admission of fault or liability by Apex Fireworks LLC.

    Thank you for your patience and for choosing Elite Fireworks®. We are committed to ensuring your satisfaction with our products and will address your request promptly.

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