General Consent to Treat 

I voluntarily consent to treatment and/or related services by Arrae Health which may be advised and recommended by the attending physician. I understand that in the event of a medical or psychiatric emergency which may be life threatening, that it may become necessary for Arrae Health to render such emergency treatment and/or transfer myself or my child to a hospital for treatment. 

I understand that no promises have been made to me as to the results of treatment or of any procedures provided by this organization. 

I am aware that I may stop my treatment with Arrae Health care at any time. The only thing I will still be responsible for is paying for the services I have already received. I understand that I may lose other services or may have to deal with other problems if I stop treatment. (For example, if my treatment has been court-ordered, I will have to answer to the court). 

I am aware that an agent of my insurance company or other third-party payer may be given information about the type(s), cost(s), date(s) and providers of any services or treatments I receive. I understand that if payment for the services I receive here is not made, Arrae Health may stop treatment. 

I, patient, understand and voluntarily consent to Arrae Health reaching out to my next of kin or a designated contact person listed in the EHR for the purpose of discussing my medical issues, treatment plans, or in the case of emergencies. I acknowledge that this communication may include sensitive health information. I also understand that this consent is valid until revoked in writing.

I acknowledge that I have received a copy of Arrae Health care Notice of Privacy Practices which summarizes the ways my health information may be used and disclosed by Arrae Health and states my rights with respect to my Protected Health Information (PHI). I understand that Arrae Health has the right to revise these information practices and to amend the Notice of Privacy Practices. I have been informed that in the event Arrae Health changes this Notice, a revised Notice will be posted in the office waiting area and that I may obtain a current Notice of Privacy Practices at any time from the front desk.

Thank you for choosing us as your healthcare provider. We are committed to the success of your treatment. Please understand that payment of your bill is considered a part of the treatment process. The following is a statement of our “Financial Policy” which we require that you read and sign prior to our rendering any service or treatment is rendered. 

Payment in Full is Due At The Time Of Service Unless Prior Arrangements Are Made. We Accept Cash, Visa, Master Card. 

Insurance Participation 

We may accept assignment of benefits from designated insurance carriers. However, we do require that the estimated co-payments and Deductibles be paid at the time of service. The balance is your responsibility whether your insurance pays or not. We cannot bill your insurance company unless you provide current and accurate insurance information. Our office will require copies of the front and back of your insurance Cards. Blood lab fee will be charged to your insurance company but in the event of non coverage test, you will be responsible to pay for tests. Your insurance policy is a contract between you and your insurance company. We are not a party to that contract unless you are insured by a plan with which we participate and have signed an agreement. If your insurance company has not paid your account in full within 60 days, the balance due will be automatically transferred to your account. Please be aware that some, and perhaps all of the services provided to you may be considered non-covered or not reasonable and necessary under the policies of your medical insurance carrier or Medicare. In the event that your insurance coverage changes to a plan with which we do not participate, we will require assignment of benefits to our office or full payment will be due according to the payment arrangements. 

Please note again that balance is your responsibility. We will mail 3 statements on a monthly basis. If the balance due is not paid in full after 3 statements, the patient consents to charging their credit card on the file. Patient may clarify any billing questions by calling us or sending us a email at info@arraehealth.com.

Patient consents to Email, text and voice reminders and messaging. Patient gives consent to retrieve prescription history when the request is triggered. 

Missed Appointments 

Please help us serve you better by keeping scheduled appointments. Unless canceled, at least 24 hours in advance, our policy is to charge $50.00 fee for appointments not canceled 24 hours in advance. You can Call us/Leave a voicemail or Email us at info@arraehealth.com to cancel your appointment in advance.

Thank you in advance for your understanding of our Financial Policy. Please let us know if you have any questions or concerns.

1. I hereby authorize Health Care Services to use the telehealth practice platform for telecommunication for evaluating, testing and diagnosing my medical condition.

2. I understand that technical difficulties may occur before or during the telehealth sessions and my appointment cannot be started or ended as intended.

3. I accept that the professionals can contact interactive sessions with video call; however, I am informed that the sessions can be conducted via regular voice communication if the technical requirements such as internet speed cannot be met.

4. I understand that my current insurance may not cover the additional fees of the telehealth practices and I may be responsible for any fee that my insurance company does not cover.

5. I agree that my medical records on telehealth can be kept for further evaluation, analysis and documentation, and in all of these, my information will be kept private.

The purpose of this Agreement is to prevent misunderstandings about certain medications you will be taking for pain management. This Agreement is to help you and your provider to comply with the law regarding controlled pharmaceuticals. By signing this form you agree to all of the following: 

1. I understand that there is a risk of psychological and/or physical dependence and addiction associated with chronic use of controlled substances.  
2. I understand that this Agreement is essential to the trust and confidence necessary in a provider/patient relationship and that my provider undertakes to treat me based on this Agreement.  
3. I understand that if I break this Agreement, my provider will stop prescribing these control medicines.  
4. In this case, my provider will taper off the medicine over a period of several days, as necessary, to avoid withdrawal symptoms. Also, a drug-dependence treatment program may be recommended.  
5. I would also be amenable to seek psychiatric treatment, psychotherapy, and/or psychological treatment if my provider deems necessary.  
6. I will communicate fully with my provider about the character and intensity of my pain or other symptoms, the effect of the pain or other symptoms on my daily life, and how well the medicine is helping to relieve the pain or other symptoms.  
7. I will not use any illegal controlled substances, including but not limited to methamphetamine, cocaine, etc., nor will I misuse or self-prescribe/medicate with legal controlled substances. Use of alcohol will be limited or avoided based on my provider’s assessment.  This will include limiting it at least to times when I am not driving or operating machinery, but may be further restricted based on my provider’s assessment. 
8. I will not share my medication with anyone. 
9. I will not attempt to obtain any controlled medications, including opioid pain medications, controlled stimulants, or anti-anxiety medications from any other provider.  
10. I will safeguard my controlled medication from loss, theft, or unintentional use by others, including youth. Lost or stolen medications will not be replaced.  
11. I agree that refills of my prescriptions for controlled medications will be made only at the time of an office visit or during regular office hours. No refills will be available during evenings or on weekends.  
12. I agree to use the same pharmacy that is listed in my chart.  If I elect to switch pharmacies, I will allow my  provider’s office at least 5 business days advance notice to help adjust my future prescriptions. 
     

At Arrae Health, we strive to provide timely and high-quality care, including referrals to specialists and other services when medically necessary. If you have a commercial insurance plan, especially with Health Net Ambetter, Molina, or similar plans, please read and acknowledge the following important information regarding your referrals:
1. Referral Processing Times Vary by Insurance:
Insurance companies process referrals at different speeds. Some may take a few days, while others may take several weeks. We have no control over how quickly your insurance reviews and processes a referral request.
2. Insurance Communication Is Not Always Shared with Our Office:
After we submit a referral, we are not always notified by your insurance company regarding the approval or denial status. Some insurance plans communicate directly with the patient.
3. Patient Responsibility to Follow Up:
If you do not receive any communication (approval, denial, or appointment information) from your insurance company or the specialist’s office within 14 business days from the date of referral, it is your responsibility to contact our office to follow up.
4. Delays Are Not Under Clinic Control:
Please understand that delays in approval are often due to insurance processing procedures and are not under our control. We will make every reasonable effort to ensure timely submission of your referral, but we rely on the insurance carrier for further updates.

By signing below, you acknowledge that you understand and accept the above policies related to your insurance referral process.

At Arrae Health, we strive to provide our patients with the most effective and clinically appropriate treatment options. However, the approval of certain medications—including but not limited to Semaglutide (Ozempic, Wegovy), Tirzepatide (Mounjaro), and similar agents—is determined solely by your insurance provider. Over time, insurance payors have adopted increasingly stringent criteria for approval, and authorization is at their discretion. While Arrae Health will make efforts to submit the necessary documentation on your behalf, we cannot guarantee approval. Please note that when an insurance representative states that “the provider did not submit information,” this often means that the information submitted did not meet their specific internal guidelines for approval—not that Arrae Health failed to act. We appreciate your understanding as we navigate these evolving insurance requirements.