How do I report a problem with services funded by DVP?
An individual can file a report to DVP if the individual is dissatisfied with services performed or denied by a DVP-funded program. DVP may only take reports about DVP-funded programs. Click here to view the list of currently funded programs.
DVP cannot provide immediate solutions to dissatisfaction with services performed or denied. The role of DVP instead is to address concerns and make recommendations or requirements for program policy changes if necessary.
Who can file a report?
Any individual or organization can file a report. It is not limited to clients or potential clients.
How to file a report
Reports must be completed within 60 days of the event(s) and only after program grievance procedures are completed. All reports must be submitted via the Report a DVP-Funded Program form. Be sure to fill out the form completely. If you need assistance filling out the form, please contact DVP staff.
DVP may share information provided in this report to the funded program in order to address the issue(s) reported. The DVP-funded program may ask you to sign their program Release of Information in order to share your information with DVP in order to better address the issue, but this is not a requirement to file a report.
DVP cannot provide a solution for dissatisfaction with services performed or denied. The role of DVP is to address concerns and make recommendations or requirements for program policy changes if necessary.