Duty of Care
1.1 Best Friends Pet Co L.L.C-FZ (from here-on known as “BFPC”) highly respects the clients trust with the care of their pet and where necessary, having access to the client’s property. No personal information will be shared with or sold to 3rd parties.
1.2 BFPC will utilise their skill and knowledge to ensure the standards of care provided to the animals and any property is appropriate.
1.3 A change in a pet’s routine and circumstances can cause varying degrees of distress and unpredictable or abnormal behaviour, particularly if their owner is on holiday - pets have no concept or ability to understand their owner’s absence is temporary and they will be coming back. BFPC understand this and will offer comfort and reassurance whilst trying, as far as is practically possible, to maintain their normal daily routines.
1.4 In the event of extreme weather which may have an adverse effect on your cat e.g. heat or thunder storms, BFPC shall at their sole discretion, take whatever action they consider necessary, in their opinion.
Your Pet
2.1 It is strongly advised that all cats are treated for worms and fleas. Any illness or problem that may arise through failure to do so is solely the pet owner’s responsibility. BFPC takes no responsibility for any illness that may arise as a result of failure to adequately protect your pet(s).
2.2 Should your pet become ill during your absence and whilst under the care of BFPC, the client will be informed as soon as practically possible.
2.3 In the event that your pet needs to be taken to a veterinary surgeon in case of an emergency, all efforts will be made to take your pet to your registered veterinary practice. Should this not be possible (out of surgery hours or if distance is an issue) BFPC has the right to take your pet to the nearest veterinary practice for treatment.
2.4 The client will be responsible for any treatment charges incurred as a result. Whilst every effort will be made to keep the client informed before any emergency procedure, BFPC reserves the right to instruct the veterinary surgeon to undertake any procedure in the effort to keep your pet alive until the client instructs further.
2.5 Should the veterinary surgeon decide that your pet needs to be euthanised (due to painful illness or injury), BFPC will not be liable for the loss of your pet.
2.6 In the event that your pet should die due to unforeseen circumstances or natural causes, BFPC will not be held liable for any loss.
2.7 Any change in a pet’s medical history must be reported to BFPC, as pet care relies upon the accuracy of this information.
2.8 Dangerous or aggressive pets: Whilst BFPC can work with pets with mild behavioural problems; this will be at the sole discretion of BFPC.
2.9 The client will indemnify BFPC against any damage or injury caused by the pet towards any property, person or other animal. This will include, but is not limited to veterinary, medical and legal fees.
2.10 Should BFPC sustain an injury due to your pet, the client will be responsible for any medical treatment to BFPC that arises as a result.
2.11 For all cats with access to a cat flap whilst not under the direct supervision of BFPC, the client understands that BFPC will not be held responsible for the loss or non-return of a pet. BFPC will report a non-returning pet to the owner when first noticed. It is then the owner’s responsibility to report the pet missing to their veterinary practice and make efforts to finding the pet. BFPC may assist where possible, but will not be responsible for the return of a lost pet that had access to a cat-flap.
2.12 It shall be the client’s sole responsibility to ensure that BFPC is fully aware of any health issues the pet is experiencing, or has suffered in the past. BFPC cannot be held liable for any actions or omissions which result in problems or complications for anything not disclosed.
2.13 In the event of a pet having a contagious illness or disease which has not been disclosed, the client may be liable for the costs of treatment given to other animals which become infected.
2.14 BFPC will properly dispose of your pet(s) waste, however the client shall ensure there is an appropriate supply of bags for that purpose, and indicate their preferred method/location of disposal.
Your Property
3.1 BFPC will clean up after your pets to the best of their ability. That includes washing pet food dishes and water bowls and keeping litter trays clean of waste. However please note that BFPC will not be responsible for any additional house cleaning that is not directly related to the care of your pet(s).
3.2 The client shall make available cleaning materials in the event of any ‘accidents’ within their property.
3.3 The client shall show BFPC the location of appropriate cleaning materials, including but not limited to plastic bags, disposable gloves, towels, disinfectant, paper towels and bin bags.
3.4 BFPC may charge for cleaning where the time or number of occurrences exceeds what would be considered to be acceptable.
Cancellations
4.1 If a booking is cancelled after the confirmation invoice has been issued and emailed to the client, and up to 15 days before the service start date, a 150Dhs admin fee will be charged.
4.1a. If a booking is cancelled within 14 days and up to 72 hours before the service start date, 25% of the total invoice fee will be charged, plus the 150Dhs admin fee.
4.1b. If a booking is cancelled within 72 hours and up to 48 hours before the service start date, 50% of the total invoice fee will be charged, plus the 150Dhs admin fee.
4.1c. If a booking is cancelled with less than 48 hours of the service start date, 100% of the total invoice fee will be charged, plus the 150Dhs admin fee.
4.2 Once a booking is confirmed by BFPC, it will not be cancelled by BFPC unless in the case of an absolute emergency. Should this happen, BFPC make every reasonable effort to help the client find a replacement pet carer.
4.3 Should BFPC not be in a position to fulfil the assignment due to such an emergency, any fees already paid will be refunded in full.
Charges
6.1 There are no hidden charges and all charges are set out in the price list and within these Terms & Conditions.
6.2 Full payment for the assignment is due upon the 1st day of the assignment or at key collection.
6.3a BFPC has a First meeting / consultation and key collection charge of 50Dhs.
6.3b If the client requests subsequent visits for key collection / return (before or after the assignment), an additional charge of 50Dhs applies.
6.4 All Public Holidays and peak periods are charged more as outlined on the website.
Unforeseen Purchases
9.1 The client shall provide sufficient food, cat litter and any treats for their pet(s) for the duration of the service. In the event that items need to be purchased where insufficient quantities were left by the client, the client shall visit www.thevetstore.me and purchase more for next day delivery.
Keys
10.1 Where it is necessary for BFPC to hold keys to a property, the client shall provide one of each key needed.
10.2 Keys will be returned upon completion of this agreement providing all fees due have been paid.
10.3 Keys will never be handed to a 3rd party without the consent of the client.
Third Parties
12.1 The Client shall advise BFPC of anyone who will have access to your property during any periods of the Clients absence, including but not limited to cleaning services, maintenance personnel, friends, family and neighbours.
12.2 BFPC will not be liable for other persons or their actions or omissions that will be in, or have access to your property before, during or after services have been rendered.
Photographs of Pets
13.1 Any pet carer working with BFPC, has the right to take photos of pets and post them on their Facebook and Instagram. Under no circumstances will personal & identifying information of the pet’s owner be displayed or revealed. The pet’s name may however be used. If this consent is not given, please advise on registration