NZ GARADOR - DEALER REQUESTS

What are you wanting to do today?*
Date

DayMonthYearHourMinutesAM/PM Option

Product Warranty Registration
Opener Model Name & Number *
Note: If the model you are looking for is not on the drop down list it is outside of it's warranty.
Opener Serial Number*
Serial Number is located xxxxxxx
Door Type *
Note: If the model you are looking for is not on the drop down list it is outside of it's warranty.
Accessories

Safety BeamsKeypadBattery BUSolarSmart Phone KitKey AccessAuto-Lock

Install Details
Dealer or Business Name
e.g. Garador Mt Cook
Dealer or Business Name*
Select your business name from the list
Installer Name*
Full Name
Date of Installation*

DayMonthYear
Door No.
6 Digit Door #
Construction Company
Building company name required where no homeowner details available
Customer Details
As we are collecting customer information it's important you are aware of our privacy policy - it's available here if you need it https://www.garador.co.nz/your-privacy
Name

First NameLast Name
Address*

Street Address

Suburb

CityCity

Postcode
Email
example@example.com
I understand that by submitting this warranty registration I will be contacted by Garador from time to time with relevant information regarding my product(s).

I acceptI decline
*See Owners Manual for full warranty terms & conditions.

The completion of this warranty allows B&D Doors (NZ) Ltd to validate your warranty. The information you provide will be kept confidential and used to inform you of upcoming recommended service dates and relevant promotional offers. Stated warranty is only applicable to openers purchased & installed after 1 December 2016.

	mm
1st Muntin
2nd Muntin
3rd Muntin
4th Muntin
5th Muntin

DOOR FAILURE DETAILS

What Is Wrong With Your Door?
Sectional door damage*
Sectional door does not look good*
Powdercoating problem*
Sectional door has had something fail*
Sectional door not as ordered*
Rolling door damage*
Rolling door not as ordered*
Rolling door does not look good*
Rolling door has had something fail*
SITE ADDRESS

You've Chosen An Option That May Require More Site Specific Information or A Visit From A Specialist
Site Address

Street Address

Suburb

City / TownState / Province

Postal / Zip Code
PART DETAILS

What Is Wrong WIth Your Parts?
What part has an issue*
Please give us detailed information about what is wrong including part description and part number if available
MISSING FROM YOUR ORDER

What Did We Miss From Your Order?
Something is missing or incorrect*
Please describe what we got wrong*
Please give us detailed information about what is wrong. If there are multiple issues please describe them here.

PHOTO SUBMISSION

You Have Chosen An Option That Requires Photos To Be Submitted
All fields marked with * are required and must be filled.

Providing clear photos helps us understand the problem better to process claims quickly. Please provide a full selection of images that follow these guidelines.Use red magnetic arrows in all photos to clearly indicate the area you want us to see.

A full EXTERIOR photo* - needed to understand the location of the damage on the door. Red Arrows must be used.

A full INTERIOR photo* - needed to understand the door installation, particularly when there are spring issues, operating issues, roller door issues. Redd Arrows must be used.

Closer shot(s) of the damage* to help us understand it.

Include a photo of the door sticker/label when possible.

If packaging is damaged, please show us the damage, before you unwrap it.

Try to make sure you have enough light to make your photo is bright enough.

Touch the screen of your phone camera to make it focus clearly on what you want to show us.

In a close-up, use the Arrows or include something (pen, finger, ruler, keys) in the photo to help us see the size or scale of the problem.
Upload a copy of your photos*

Choose Photo

Cancelof
I understand that failure to adhere to the above photo requirements will result in processing delays and requests for further evidence to support my NCR claim. *

YES

Opener Warranty Claim

Dealer Checklist for Opener Warranty Replacement
Please note: that to complete this form and recieve a free replacement motor you will be required to input data from a PG3. Please ensure that you have connected this prior to filling out the form. Thank you.
Before completing this form have you checked that the fuse in the motor doesn't need to be replaced?*

YesNo
I understand that removable/replaceable light fittings, insects or water inside the motor and power surges are not covered by warranty?*

YesNo
Electrical/power surges and power spikes, faulty or unsuitable wiring may cause damage to the printed circuit board. Unplug the motor, remove the cover and inspect the printed circuit board (PCB). Blown components, completely blown fuses or black, broken copper tracks on the PCB indicate a fault of this nature and are not covered by warranty.
Is this an installation of a residential opener at a residential address? Note: residential openers used in a commercial or high use applications are not covered by warranty*

YesNo
Dealer or Business Name*
Please select your business from the dropdown list
B&D Account Number
Please select your Coresteel Account*
Select which Coresteel account you are requesting an NCR for.
Please select your Cyclone Buildings Account*
Select which Cyclone Buildings account you are requesting an NCR for.
Please select your Ideal Buildings Account*
Select which Ideal Buildings account you are requesting an NCR for.
Please select your Kiwispan Account*
Select which Kiwispan account you are requesting an NCR for.
Please select your Skyline Account*
Select which Kiwispan account you are requesting an NCR for.
Please select your Totalspan Account*
Select which Kiwispan account you are requesting an NCR for.
Please select your Versatile Account*
Select which Kiwispan account you are requesting an NCR for.

INSTALLATION AND INVOICE DETAILS
*Note: Proof of purchase is to come from an authorised garage door or opener dealership. The proof of purchase needs to cover both product and installation.
Date of Purchase*

DayMonthYear
Proof of purchase*
What type of proof of purchase can you supply?
Installer Invoice #
Upload a copy of customer proof of purchase.

Browse Files

Cancelof
Take a photo of an invoice.
As we are collecting customer information it's important you are aware of our privacy policy - it's available here if you need it https://www.garador.co.nz/your-privacy
Customer Name*

First NameLast Name
Installation Address
Full Street Address and City
Installation Address*

Street Address

Suburb

CityState / Province

Postal / Zip Code

CONFIRMATION - CLAIM

TERMS AND CONDITIONS
By choosing to submit this warranty application I acknowledge that it meets the conditions and requirements of a standard B&D warranty.*

I acceptI decline
Your name*
This helps us know who to contact if we need more information.
Phone no.*
This helps us if we need to contact you.

CONFIRMATION - NCR

TERMS AND CONDITIONS
By choosing to submit this NCR request, I acknowledge that it is true and correct at time of submission.*

I acceptI decline
Your name*
This helps us know who to contact if we need more information.
Phone no.*
This helps us if we need to contact you.

SUBMISSION
For your records please include your email address below and a copy will be sent to you.
Your email address*
Please double check you have this correct, otherwise you won't receive a copy.

⚠️STOP⚠️
Your last choice does not meet the requirements to have a motor replaced under warranty.

If this choice was incorrect please click on the back button to change your choice.

If the motor is not being replaced you will need to discuss the sale of a new motor with your customer.

For further technical advice relating to our opener technology please phone 0800 800 060.
Should be Empty:

	Open	Close
Stalls
Obstructions
Sensor Faults
Cut Outs / Overloads
Warranty Cycles

Product Warranty Registration

Congratulations!

Congratulations!

Congratulations!

Install Details

Customer Details

Dealer NCR Claim

Door & Panel Replacement Details

DOOR FAILURE DETAILS

SITE ADDRESS

PART DETAILS

MISSING FROM YOUR ORDER

PHOTO SUBMISSION

Opener Warranty Claim

INSTALLATION AND INVOICE DETAILS

DOOR AND OPENER DETAILS

CHECKLIST

CONFIRMATION - CLAIM

CONFIRMATION - NCR

SUBMISSION

⚠️STOP⚠️